Looks like only 2 Extras Covers: Budget (very basic) and Super
These terms and conditions apply to the Promotion which is “Join combined hospital and extras or hospital only cover and receive six weeks free and the waiver of the 2, 3 and 6 month waiting periods on extras cover.”
The Promotion commences at 12:00am AEDT on 28/09/2024 and ends at 11:59pm AEDT on 31/10/2024 (“Promotion Period”).
The Promotion is Eligible members who join a combined hospital and extras or hospital only cover with a join effective date during the Promotion Period and pay the first months’ premium will receive the following six weeks free and the waiver of the 2, 3 and 6 month waiting periods on Extras cover. Extras waiting periods greater than 6 months still apply. All hospital waiting periods still apply.
Eligible member means:
a. A new St Lukes member who:
i. takes out an eligible St Lukes hospital and extras cover or hospital only cover with a start date that falls during the Promotion Period;
ii. Pays their first months’ premium; and
iii. has not held St Lukes cover in the previous 12 months (excluding a dependant coming off their parent’s policy)
iv. is an Australian Resident.
As a present St. Lukes customer, I would personally suggest people look at other providers.
App & website is very clunky, and not intuitive as well as every claim seems to be a hassle. Haven't had any good experiences when dealing with them in their branches.
I'll be changing for sure, with my last straw being they denied a claim for my daughter's psych appointment for no reason, upon chasing them get told my my account has not been paid even though it has. So now have to deal with accounts over that issue, only to then have to re-apply a 2nd time to get my claim sorted again.
Would ignore it if this was the only time, but spoken to many people who are with them and everyone seams to say pretty well the same thing.
Just a pain to deal with.
Take it or leave it, just my 2c.