TopCashback — NordVPN, Tracked and Confirmed, but Not Payable Even Though 12 Weeks Has Passed?

dna level c on 15/10/2024 - 14:33
Last edited 15/10/2024 - 14:48 by 1 other user

Back in July TopCashback was offering a couple of good deals for NordVPN, with an estimated payout time of 12 weeks, which was last week.

https://www.ozbargain.com.au/node/857199

https://www.ozbargain.com.au/node/857793

I purchased this, the cashback tracked quickly, and has confirmed since, but is not showing as Payable yet, even though 12 weeks has already elapsed.

Has anyone else purchased this and have their cashback appear as Payable yet?

Does anyone else have experience with TopCashback and how they do business? I haven't had any issues with Cash Rewards or Shopback through almost 100 transactions with them.

Related Stores

TopCashback AU

NordVPN

• 

  Morien on 15/10/2024 - 14:57

  https://www.topcashback.com.au/help/what-do-the-statuses-pen…

  There are three statuses of note.
  Pending - awaiting confirmation from the retailer
  Confirmed - retailer has said yes, but hasn't paid Topcashback yet.
  Payable - retailer has paid and now you can withdraw.

  The estimate you get of 12 weeks is their estimate of how long it takes. Sometimes it may take less time or more time. If you are concerned though, contact them. That's your first port of call. Have you done so?

  • 

    dna level c on 15/10/2024 - 15:04

    I'm aware of all of that, which I was asking for the experiences of other people who have made this purchase.

• 

  Empharand on 15/10/2024 - 15:08

  +1

  Have you opened up a ticket and waited for their reply, or did you just come on here instead?

  Also paging @tightarse (I tagged the TCB Rep)

  • 

    dna level c on 15/10/2024 - 15:09

    I was asking for the experiences of other people here who have made this purchase prior.

    • 

      Empharand on 15/10/2024 - 15:11

      You haven't answered the question though….

      If its surpassed the 12 week estimation, then why not reach out to them? In the rare circumstances that any of my TCB cashbacks have gone over the estimate they have been quick to resolve it

      • 

        dna level c on 15/10/2024 - 15:13

        -3

        I would have thought the "prior" on the end of my last reply would have answered that for you.

• 

  Store Reptightarse @ TopCashback AU on 15/10/2024 - 15:24

  +3

  Hi. Thanks for the post. Please note that 12 weeks is just an estimated average time-frame we state for all our retailers - and it's just that, an estimation. Hopefully soon we'll move to a smarter system providing a more precise date based on learnings from past approvals, as unfortunately no two retailers are the same. Some take 5-6 weeks, others may take 14-16 weeks, accommodation generally takes 8-12 weeks after consumption, and so on and so forth.

  This is not a function of any cashback site, and you'll find similar approval time-frames across other cashback platforms. So ignoring the 'estimated' approval time for NordVPN, I can tell you all tracked orders up to and including July 2 are already at 'Payable' stage for NordVPN. We estimate the next batch of approvals will be in 2-3 weeks. So please know you have nothing to be concerned about. The minute retailers pay us, the switch auto-flicks to Payable and you will get your rewards.

  Hope this helps alleviate any concerns, and feel free to reach out directly to me at any time. All the best.

  • 

    dna level c on 15/10/2024 - 15:53

    Thanks for the info.