30th Anniversary PS Controller Order Cancelled by Amazon

Stoibs on 14/10/2024 - 12:37
Last edited 14/10/2024 - 13:58 by 1 other user

Just got an email telling me my controller order was cancelled and I got a petty $5 credit apology :/

Hello,

We're contacting you about order # for the following item(s):

DualSense Wireless Controller - 30th Anniversary Limited Edition - PlayStation 5

We're unable to fulfill your order for the item(s) listed above because they are no longer available from the supplier. As a result, we've had to cancel them from your order and your original payment method won't be charged for them.

You may be able to purchase the ASIN from other sellers on the store. If you do not initially see the option to add this title to your cart then please select ‘See All Buying Options’ and scroll down to find the item.

We're sorry for any inconvenience or disappointment this may have caused. To help make up for the inconvenience, we've applied a $5 Amazon.com.au Gift Card to your account. This amount will be applied to your next eligible order automatically without entering a claim code.

I ordered the second they went live back in September =(
Anyone else have this happen?

Gaming Game Controller PS5 Accessory Sony

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Comments

  • RichardL on 14/10/2024 - 12:45
    +2

    Interesting that they cancelled so early, since it's not due to release until the end of November.

  • solidussnake on 14/10/2024 - 12:48
    +18

    Obviously oversold their allotment which is poor form for amazon

  • Hybroid on 14/10/2024 - 12:51

    Seems to be happening to others: https://reddit.com/r/PS5/comments/1g35107/amazon_just_cancel…

  • mboy on 14/10/2024 - 12:52

    Anyone else have this happen?

    Nope, not yet anyway. Pre-order still intact. Fingers crossed.

    I ordered the second they went live back in September =(

    Are you sure? Even if you nabbed one at 10:01am, you may have been one of the last before allocation was exhausted.
    Check what time your Amazon 'Order Confirmation' email came in - mine arrived at 10:00am exactly.

    • Stoibs on 14/10/2024 - 12:55

      Are you sure? Even if you nabbed one at 10:01am, you may have been one of the last before allocation was exhausted.

      I guess that's probably how they are choosing who to cancel :/
      A shame it took them 2+ weeks to figure out they oversold like this though.

  • blitz on 14/10/2024 - 13:09
    +1

    What was the price, by the way?

    • solidussnake on 14/10/2024 - 13:59
      +1

      $124

      • blitz on 14/10/2024 - 14:30
        +1

        Thanks! I was really keen on a 30th Anniv. controller but I'm not going to compete with bots and scalpers to get it, and I wish I didn't have to.

        • solidussnake on 14/10/2024 - 15:05

          You should have done the JB Ballot as many people on here got them, me included they even did a redraw for those who didnt pay on the day

          • capslock janitor on 14/10/2024 - 15:09

            @solidussnake: what jb balot

            • blitz on 14/10/2024 - 15:32
              -1

              @capslock janitor:

              @solidussnake: what jb balot

              I would ask this also.

              In any case, the notion of a ballot itself underscores what I'm saying: I want to buy this item, but I don't want to have to jump through hoops to get it. That includes completing a ballot, of all things, the success of which is really only known in hindsight. The fact that JB Hifi has to run a ballot in the first place says that there's something wrong with the sale system. But I'm not saying anything that hasn't been said thousands of times over already.

              • solidussnake on 14/10/2024 - 16:01
                +1

                @blitz: https://www.ozbargain.com.au/node/867338

                I personally feel with such limited stock all should do a ballot, hence as you said bots just buy them all, and everyone was really after the Pro to resell online..

                You can now enter the pre-order ballot for the PlayStation® 30th Anniversary Collection.
                Enter The Ballot Here
                View Full T&Cs here
                You could win the chance to pre-order one of:
                PlayStation®5 Pro Console – 30th Anniversary Limited Edition Bundle - $1,649
                PlayStation®5 Digital Edition – 30th Anniversary Limited Edition Bundle (model group – slim) $724
                DualSense®Wireless Controller – 30th Anniversary Limited Edition - $124
                DualSense Edge® Wireless Controller - 30th Anniversary Limited Edition - $369
                PlayStation Portal® Remote Player - 30th Anniversary Limited Edition - $359
                How can I enter?

                Once you link through to the ballot entry form, you will need to login to your Perks account and select which items you would like to enter the ballot for. Only one eligible winning pre-order ballot item will be available to a JB Perks member.

                How long will the ballot be open for?

                The ballot will close at 11:59pm AEST Sunday 29th September 2024

                When will it be drawn?

                The ballot will be drawn at 10am AEST Wednesday 2nd October 2024

                How will I know if I am successful?

                Winners will be notified via email by 5pm AEST Friday 4th October 2024. The email will include instructions on how winners can pre-order their allocated PlayStation 30th Anniversary Collection item.

                If I am successful, how will I be able to pre-order my allocated item?

                Winners will choose a preferred date of either 7th, 8th or 9th of October 2024 using a link in their winner notification email, being the day on which they will receive an SMS to their mobile number registered to their Perks membership.

                The SMS will be sent to winners between 8am and 8pm AEDT on their selected date and have a link to an online basket. Pre-orders must be paid for via the online basket by 11:59pm AEDT on that date. All pre-order purchases will be via delivery only, which must be paid for at the same time. Customers must remain a JB Perks member during the entire ballot, draw and pre-order payment process to ensure they receive their online basket SMS.

                Will unsuccessful entrants be notified?

                No, we will only be contacting successful entrants. In the event that allocated ballot winners do not successfully pay for their pre-order by the required timeframe, new ballot winners will be drawn and notified by Friday 11th October 2024.

              • mboy on 14/10/2024 - 16:23
                +3

                @blitz:

                I want to buy this item, but I don't want to have to jump through hoops to get it. The fact that JB Hifi has to run a ballot in the first place says that there's something wrong with the sale system.

                Would you like to propose a better solution?

                If you're going to be frustrated with anyone, it should be Sony for deliberately producing these items in such limited quantities as a one-time release to create a frenzy.

                JB's ballot system was an excellent solution because it required a JB Perks account, which uses phone number authentication, making it harder for scalpers to create multiple accounts. Even if they managed to create several, it still came down to luck, with a limit of one item per account.

                • blitz on 14/10/2024 - 16:43

                  @mboy:

                  Easy to say there's a problem, but harder to come up with a solution.

                  Not really: with a profit of US$6.5 Billion you have a lot of options, and the solution is to make more.

                  Sony intentionally produced these items in very limited quantities as a one-time release to generate hype, and by all accounts, it worked

                  It might have worked. Yes, demand has exceeded supply, and that has created hype. But is the hype due to those who really want it, or to those who have the means to get one and then flip it for twice or three times the price? Long term, like the boy who cried wolf, I can't envisage being enticed by this or similar products in the future because of this: why would I, when each promotional message also implies that I can't actually have the product being promoted? I mean, why develop and market a product that resonates with me while also virtually guaranteeing that I cannot have it?

                  JB's ballot system was the fairest approach imho.

                  I agree, to the extent that FCFS can't work largely because of limited supply. But the solution is to make more.

                  • mboy on 14/10/2024 - 16:45

                    @blitz: I edited my post before you replied. We're on the same page, your gripe is with Sony, not the "sale system", as you previously said.

                    • blitz on 14/10/2024 - 18:31

                      @mboy:

                      your gripe is with Sony, not the "sale system", as you previously said.

                      Here's what I said:

                      The fact that JB Hifi has to run a ballot in the first place says that there's something wrong with the sale system

                      I use the term, "sale system" because it's difficult to identify where Sony's retail design ends and JB Hifi's retail design begins. Fundamentally, though, they are two sides of the same coin. In fact, JB Hifi's ballot makes this artificial scarcity more palatable and hence more sustainable. The ballot is mechanism for placating but not addressing the symptoms of Sony's under-production. I bet it makes everyone feel good that they're being "fairer" with this ballot mechanism, but a ballot system doesn't make an unjust system just. The entire sale system is BS.

                      • blitz on 14/10/2024 - 19:11

                        @blitz: And I can see how this position makes me look like a grumpy old person, but I just don't like it when consumers get screwed over. I know there's loads of cases where this kind of thing happens (the original PS5, for one) and I can't be angry at all of them, but all of this just makes that debacle look all the more deliberate.

                      • Soundwave on 15/10/2024 - 09:23

                        @blitz: Except they didn't under produce anything. It's called limited edition. Limited. They even announced how limited before it was even up for pre-order.

                  • SydStrand on 15/10/2024 - 00:28
                    +1

                    @blitz: I get that you don't like this, but this is a complaint without merit. Sony made limited numbers of an anniversary product. No different from what they did 10 years ago with the 20th anniversary, and no different from sneaker drops, which happen every other week. They're selling a specific colourway for uber fans, so don't have to make more. Limiting their quantity doesn't preclude you from buying regular sneaker or PS5 controller. JB's ballot system is about as fair as you can make it. Have you tried buying concert tickets? It's 1000% more scummy.

                    • blitz on 16/10/2024 - 00:07

                      @SydStrand: the complaint is not without merit at all. It's an obvious and direct by-product of the "limited edition" policy: to ignite interest in a product and then constrain supply of that product will naturally result in a shortfall of dissatisfied customers. I'm not going to roll over and beg just because Sony chooses to make this product a limited edition.

                      Yes, I understand that the market for concert tickets is like this, but I don't know anyone who likes the market for concert tickets. And yet those market forces are a little more tolerable than here: a band can't simply play more nights, and a venue can't just add more seats. Tickets are limited on this basis. But Sony could make more. And they could sell them at a higher price. But instead they choose this manipulative tactic to curry demand for a product that seemingly most will never get.

                      It's a strange game, and the only winning move is not to play.

                      • SydStrand on 16/10/2024 - 22:51

                        @blitz:

                        the complaint is not without merit at all. It's an obvious and direct by-product of the "limited edition" policy: to ignite interest in a product and then constrain supply of that product will naturally result in a shortfall of dissatisfied customers.

                        So your opinion is that there shouldn't be any limited editions at all? Of anything? Or just the things that you happen to enjoy?

              • hazzad on 15/10/2024 - 08:39
                +2

                @blitz: To be fair it was the fairest system. Limited scalpers buying(even if they tried under multiple perks accounts). An open sale system is just asking for scalpers to pick many of the available stock. I did t bother as I have no interest in current gen other than switch. But I thought the ballot was the best system offered around the world given the limited stock of this 30th anniversary release.

  • Smigit on 14/10/2024 - 13:09

    My order is still ok. Ordered minutes after it went live. Certainly not immediatly as I was busy ordering the Pro console itself via EB to do a trade in there.

    I did have Amazon cancel my Stalker Limited Edition monthssss out from release. Unsure if they oversold that or if they aren’t getting that edition at all any more (it’s listed but sold out).

    • plmko on 14/10/2024 - 15:05
      +3

      EB games website was an absolute shit show. But as always EB games is the most reliable of all retailers as much as people don't want to admit.

      • Smigit on 14/10/2024 - 20:38

        Worked fine for me but think I lucked out by doing it on my iPhone and selecting Apple Pay as I do by default when available. Only saw much later people were struggling with credit card payments.

  • theHMASfriendship on 14/10/2024 - 13:12
    +6

    I want to know what jv thinks about this

  • Hawk Tuah on 14/10/2024 - 13:40
    +3

    Yup, got the same email, ah well, shit happens.

  • capslock janitor on 14/10/2024 - 15:10

    im a fan of that greyout

  • brendanm on 14/10/2024 - 17:29
    +2

    I'm sending thoughts and prayers your way 🙏. I hope you make it through this difficult time.

    • Stoibs on 14/10/2024 - 19:03

      Thanks buddy 😅

  • AustriaBargain on 14/10/2024 - 21:01
    +1

    Is this controller going to be impossible to buy without a preorder? I got the Astrobot one because it's the only one with white sticks. But this anniversary controller looks cool too. Maybe I shouldn't, I only play single player games…

    • SydStrand on 14/10/2024 - 23:18
      +1

      Well, you can resort to eBay scalpers, but the retailer pre-orders are well and truly over. Sony never re-released the retro colourway version of the PS4 controller from the 20th anniversary.

      • AustriaBargain on 15/10/2024 - 06:42

        Oh well, I shouldnt' be wasting money anyway. This is cooler than the astrobot controller tho :(

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