Shopback Missing Cashback Claims

running on empty on 12/10/2024 - 22:12
Last edited 12/10/2024 - 22:57 by 1 other user

I made a couple of purchases from Woolworths Everyday Market when Shopback was offering 30% cashback a couple of days ago ($200 cap per transaction)

I purchased a Sony Playstation 5 console for $668 and a Backbone One controller ($129)

Even though I clicked directly from the shopback website to access Everyday Market each time, my purchases didn't track. They were however recorded in shopbacks click activity, So after waiting the correct amount of time, I lodged missing cashback claims in hope they would be corrected.

It appears they have now manually added the amounts to my list of pending cashbacks, however it showing the wrong amounts. The purchases were made during a 28% cashback offer (30% from shopback plus members) but my adjusted amounts are only for 2%.

This is a drastic difference on my purchases, $13.36 vs $200 for PS5 and $2.58 vs $12.90 for the backbone one. The issue being, shopback say do not lodge another dispute on the same transaction, so I'm just not sure what my next step should be, I do not wish to have my cashback voided due to disputing again.

Has anyone dealt with similar issues and can recommend how to proceed?. Thanks for reading.

Edit: I have read in T&C that 'Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.' So maybe the total will change.

General Discussion Cashback

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Comments

  • Hybroid on 12/10/2024 - 22:15
    +2

    There is no way you're getting $200 off a PS5 through cashback. There's usually exclusions for these items.

    • original15 on 12/10/2024 - 22:23

      Agreed, did OP read T&Cs thoroughly?

    • lilkid28 on 12/10/2024 - 22:26
      +3

      FWIW, in June 2024, I did get 20% cashback of $134.80 tracked through Cashrewards via purchase of PS5 from Everyday Market, and it has been confirmed and withdrawn to my bank account.

    • running on empty on 12/10/2024 - 22:58

      Just an update, I justvre-read the T&C's which say

      'Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

      So maybe the total will be updated.

      • lilkid28 on 12/10/2024 - 23:00
        +1

        This is risky however. Recently my account somehow tracked $0 from previous deal in Sep. The recent Oct deal , I used my partner's account to order and cashback tracked successfully.

        The $0 tracked ones in Sep (about 4 orders) - I will be initiating a return this coming week (before end of 30 days)

  • running on empty on 12/10/2024 - 23:01
    +1

    Yes, I read T&Cs to make sure items were not excluded. The original deal was posted on ozbargain here

    https://www.ozbargain.com.au/node/870563

    A couple of comments talk about buying the PS5

    • neoleo on 13/10/2024 - 15:52

      Send a message to @gotyourback (Shopback rep). Explain your problem include the ozb link about the 28% cashback.

      • running on empty on 13/10/2024 - 18:58

        Yes, i tagged them on the original post, will see if I hear back.

        I read that I have 30 days from purchase to raise a dispute…so I'm tempted to wait a few days to see if the status of my missing cashback changes. If it get confirmed but at the wrong % i will raise another dispute.

        • neoleo on 13/10/2024 - 21:49
          +1

          Don't wait for 30 days. Between 3 days to a week, then raise a dispute.

          It's better to send a private message to @gotyourback with the link to $28% cashback.

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