Wiki and FAQ: JB Hi-Fi Mobile Plans

BargainsGrabber on 15/09/2024 - 12:53
Last edited 15/09/2024 - 14:42

Welcome to the official guide for the JB Hi-Fi Mobile Plans!

Background

Upfront Mobile Plans
Critical Information Summary

There are 3 plans listed in the above webpage:

$59 Upfront Plan

Type: Month to month plan
Inclusions:

60GB for use in Australia only
Unlimited calls and texts to standard Australian numbers
Unlimited SMS and MMS to standard international numbers
4G and 5G network access (capped speed available in select areas using compatible devices)
Data sharing with other JB Mobile plans (available with up to 20 eligible plans on the same account for use within Australia)
Transfer your existing number or get a new one

$79 Upfront Plan

Type: 24 month plan
Inclusions:

150GB for use in Australia only
Unlimited calls and texts to standard Australian numbers
Unlimited SMS and MMS to standard international numbers
5G network access (capped speed available in select areas using compatible devices)
Data sharing with other JB Mobile plans (available with up to 20 eligible plans on the same account for use within Australia)
Transfer your existing number or get a new one

$99 Upfront Plan

Type: 24 month plan
Inclusions:

300GB for use in Australia only
Unlimited calls and texts to standard Australian numbers
Unlimited SMS and MMS to standard international numbers
5G network access (capped speed available in select areas using compatible devices)
Data sharing with other JB Mobile plans (available with up to 20 eligible plans on the same account for use within Australia)
Transfer your existing number or get a new one

Mobile Broadband Plans

FAQ

CIS - Upfront Mobile Plans

	Starter	Everyday	Premium
Plans / Minimum Monthly Charge	$59	$79	$99
Plan Speeds	Capped speed at 250mbps	Uncapped 4G & 5G Speeds for usage within the allowance	Uncapped 4G & 5G Speeds for usage within the allowance
Voucher	N/A	$550	$800
Maximum Voucher Repayment Fee	N/A	$550	$800

CIS - Mobile Broadband Plans

	Starter	Everyday	Premium
Plans / Minimum Monthly Charge	$19	$49	$69
Voucher	N/A	$250	$500
Maximum Voucher Repayment Fee	N/A	$250	$500

Question	Answer
Is this an in-store only offer?	Yes, many of the JB x Telstra deals are only offered in-store only via the mobile specialist area within JB. If you use the online chat function to ask if I can sign up online, most of them will be clueless, and random responses will be given.
Is this operated by the full Telstra network	Yes. All JB Hi-Fi Mobile Pre-Paid, Upfront and Mobile broadband plans are powered by the full geographical coverage of the Telstra Mobile Network.
The $XXX off the purchase price of any [device] (referred to as the “JB Hi-Fi voucher” in the Telstra terms and conditions) will be applied to the purchase price of any [device] and available to you instore after connection approval by Telstra. if you cancel or move to a lower cost/different plan then you must pay a voucher repayment fee to Telstra pro-rated against the remaining months of your plan’s minimum term. This offer is not available in conjunction with any other JB Hi-Fi mobile or broadband offer.	"JB Hi-Fi Voucher" is not the same as "Maximum Voucher Repayment Fee". The upsized JB Hi-Fi voucher in the CIS will not be updated upon signing up to the contract, thus will remain at the base value stipulated in the CIS.
How can I re-confirm if the above is correct?	You can always request a copy of the CIS to be printed or shown to you before you sign the last page of the document. If you disagree with the terms, you can walk away as you are not tied to any legal bindings. The employees at JB Hi-Fi are allowed to tell you the maximum termination fee but not allowed to sell it to you on the basis that you sign up and cancel.
Will I be able to request a refund for the first month payment charge?	Short answer - No. The first month charge will be deducted straight away by your chosen payment method. This will also be advised by the JB in-store staff that you will not be refunded. However, reports have said that they managed to request the refund via JB Mobile / Telstra app, dependent on the customer service representative on the other end.
How do I cancel my plan?	You can cancel your service by hopping onto the live chat via the JB Mobile / Telstra app, or porting out your number to a different provider.
How long do you have to pay your final bill?	This charge will appear on your next bill (which may be your final bill), and you'll have up to 10 business days to pay.
Am I able to use JB gift card to pay the first monthly charge and final bill?	No - the final bill is managed by Telstra and not by JB. You will need to use a debit/credit card to pay it off.
Am I able to return the device before cancelling the plan and get the full gift card value returned in gift card?	No - If the phone is returned the gift card reverts to the base offer at the time. If it was $800 normally then that will be the gift card returned after refunding the phone.

Other guides available

Boost Mobile FAQ

Mobile Phone Plan SIM Only Mobile Plan

Related Stores

JB Hi-Fi

Telstra

Comments

JinTheGod on 15/09/2024 - 13:17

-2

So at the moment that Galaxy s24u offers a 1700$ "gift card" ,means that if you return the phone you getting back a 1700$ gift card value and the rest on cash refunded, correct?
- BargainsGrabber on 15/09/2024 - 13:32
  
  The link on the last question in that table should help you with that :)
  - ts13 on 15/09/2024 - 14:50
    
    +1
    
    I’d comment that although that is one rep’s position, that is certainly not what other people have experienced in-store, and to the best of my knowledge, that position is also not supported by any language in any t&cs. I would be surprised if they could show you any term or condition to back this up if you pushed them on it.
    Similar with the bonus $200 or $300 GC issued with purchase of some phones. They’ll be hard pressed to show you the condition requiring you to return the GC (or perhaps allowing them to void the GC) on return of the phone.
Daddy Chill on 15/09/2024 - 13:22

+4

Good job son
simplystu on 15/09/2024 - 13:23 Comment score below threshold.
- BargainsGrabber on 15/09/2024 - 13:32
  
  +3
  
  Mate … why double up on things - or do you just want to get extra OZB points ???
  
  Double up on things? I don’t believe this has been created and people yet still ask the same questions each time. I do it for the community.
  
  this has been covered elsewhere … in more detail than your current post.
  
  Where? Appreciate if you can drop a link pls
  
  your current website - bargainsgrabber == not reachable. just saying.
  
  I’m aware of this. Meant to be that way, just creating a brand name for my profile on OzBargain
  - simplystu on 15/09/2024 - 13:34
    
    -7
    
    google much ??? I certainly do before reading anything on OBZ.
    
    and are yeah … why should we take your words as 100% true … when you can't even run/operate a domain name/website.
    - BargainsGrabber on 15/09/2024 - 13:35
      
      +4
      
      google much ???
      
      I don’t believe that you can get all of the information just from Googling :)
      
      and are yeah … why should we take your words as 100% true … when you can't even run/operate a domain name/website.
      
      I have posted and answered more JB x Telstra deals than you. I have a reputation in terms of number of posts and contributions to the community too.
      
      I have a direct contact with a JB/TGG manager on OzBargain and he’s been helping me in answering your questions, not mine. As I said above, I never meant to create a domain name.
- Jake17 on 15/09/2024 - 13:37
  
  +2
  
  its good to have this as a reference, as people are always asking these things on every post for these deals
  - BargainsGrabber on 15/09/2024 - 13:43
    
    +1
    
    Exactly, the Boost Mobile FAQ has reduced the number of same questions being asked each time too so I believe this new wiki and FAQ should help with the JB plans :)
- theHMASfriendship on 15/09/2024 - 14:39
  
  +1
  
  Simplystu is simplymad
- freefall101 on 15/09/2024 - 15:34
  
  +3
  
  I'm so sorry that OP put a gun to your head and forced you to read this post.
  
  If you can do better, I recommend you do better. Personally I found this post helpful.
jizmo on 15/09/2024 - 14:39

Starter plan is speed capped at 250Mbps could be worth adding as a note, and the other 2 are uncapped speeds.
- BargainsGrabber on 15/09/2024 - 14:42
  
  Cheers, added
Goodproduction on 15/09/2024 - 15:15

+3

Thanks bro for your much helpful information than any keyboard lawyers 👍.
Just disregard those buggers!
You've done a great job for the community.
Extreme on 15/09/2024 - 18:51

What offers are available in store for iPhone 16 pro max? 512gb?
- BargainsGrabber on 15/09/2024 - 18:57
  
  +1
  
  ATM, it’s a flat $1200 off any iPhones on their $99/month plan
Sigmate on 15/09/2024 - 18:52

+1

Fantastic breakdown and greatly appreciated! The real question is how frequently can one do this?
What's the cool down period?
Doesn't seem like JB gives a hoot but going day after day must flag something with Telstra.
Be curious to know if anyone has tried this on a consecutive basis.
For science.
- BargainsGrabber on 15/09/2024 - 18:56
  
  No worries, glad the breakdown helps you :)
  
  I’ve so far signed up and cancelled 7-8 plans already, being the Pixel 9 Pro XL as the latest sign up and the most sign ups were during the iPad deal. The Pixel sign up took the longest than expected - a week for my order to turn confirmed
  - Sigmate on 15/09/2024 - 19:04
    
    That is next level! And props to you!
    If you don't mind my asking, 7-8 plans over what time period? I'm dipping my feet in the water before I build up to jumping to returning items 😂
    - BargainsGrabber on 15/09/2024 - 19:15
      
      +1
      
      The iPad deal was around late May, and the Pixel 9 Pro XL was in Aug so around 3 months and I’ve already cancelled at least 6 plans (I think 5 for the iPad deal and 1 for the Pro XL)
      
      I’m risking it if I’m planning to sign up for the Samsung Ultra deal for another friend of mine, but he eventually got the Pixel Fold so didn’t need to phew
      - Sigmate on 15/09/2024 - 19:39
        
        @BargainsGrabber: I will follow your career with great interest😅 I have much too learn
loku123 on 15/09/2024 - 20:59

So can I sign up at JB today and cancel it tomorrow? Or is there a waiting period before I can cancel the plan? Thx.
dwijaya on 15/09/2024 - 21:16

Saw a similar partnership between Telstra and The Good Guys (also in this post), do you reckon they have a similar enough policy leading to lower final cost post cancellation? Was browsing for TVs and it would seem the $1200 gift card could be used for most things?
bozzonac on 15/09/2024 - 22:34

Does the 30 day rule still exist for porting out from Telstra to be considered a new/port-in customer (ie for obtaining the bonus GC/discount)? Can't seem to find anything mentioning the amount of days on the Ts and Cs anymore…