Does This Count as "Product Does Not Match Description"?

Exorcist on 13/09/2024 - 13:52
Last edited 13/09/2024 - 15:17 by 1 other user

Bought something online, called "Product Pro", and got "Product" instead.

The vendor said no error on their end and refused to do anything about it, as the "Product" was actually listed (as "1st gen") in a drop-down menu and was the item I bought. I would argue there is enough reason to initiate a chargeback under "Product does not match description", for reasons:

  1. Product Pro retails for $1000, and Product retails for $500, the site shows "SAVE $500". iPhone example, I do not think you can advertise "Save whatever" when you compare with other variants?
  2. Product description for Pro is used for both, which has the feature I was after and does not exist for non-pro variant. On the listing page, it is defaulted to "1st gen", I dont even realise you need to change it, since the description already described the thing i wanted. Pretty much apart from the "1st gen", everything shows explicitly "Product Pro".
  3. The term "1st gen" has nothing to do with the "Pro/non-pro" naming scheme. Again I'd say iPhone 16 Pro is not the 2nd gen of iPhone 16
  4. While I would have gotten a sweat deal for "Product Pro", I just paid RRP for "Product", which disgusts me as an Ozb'er.
General Discussion

Comments

  • Xyzzy on 13/09/2024 - 13:57
    +23

    Wotchoo talkin' bout Willis?

    But yes, go do a chargeback.

  • spackbace on 13/09/2024 - 13:57
    +12

    Store would help, as would being less vague

    An example is that a site like eBay wouldn't be somewhere you'd want to do a charge-back, as your account will go poof

  • Jimothy Wongingtons on 13/09/2024 - 13:57
    +2

    well purely based on how you describe it when you say

    Product description for Pro is used for both,

    I would say…sure, its a case of product does not match description… if it says it has xyz in product description and product does not… makes sense I guess.

    I suppose the next step would be to lodge item does not match claim with whatever avenue you have (Ebay, paypal, credit card etc) if you believe you are in the right.

    • Exorcist on 13/09/2024 - 14:05

      I was just taken aback because I was told I didn't do my due diligence because the deal just seemd too good (almost verbatim), thought it would just be a simple return and refund.

  • Avocado Pastry on 13/09/2024 - 14:05
    +5

    Product description for Pro is used for both, which has the feature I was after and does not exist for non-pro variant. On the listing page, it is defaulted to "1st gen", I dont even realise you need to change it,

    This might be your undoing if there are multiple items listed in the dropdown selector with the lowest spec variant auto populated.

    • Exorcist on 13/09/2024 - 14:06

      Nah doesnt matter what variant it's always the same descriptions, but I admit I didnt play with the dropdown when I placed the order

      • Avocado Pastry on 13/09/2024 - 14:16
        +4

        So you didn't use the selector to select the roduct from the multi dropdown menu? And you admit to that?

        Sounds like Ebay and Wish listings that have a $0.99 stylus in with $20 ipad cases, you wanted the ipad case and got the stylus. Caveat emptor?

        • kiitos on 13/09/2024 - 14:24
          +1

          Then the drop down should have a default item selected that forces you to explicitly change it to a valid item.

          • Avocado Pastry on 13/09/2024 - 14:48

            @kiitos: Usually the default item is matched to the price on the page.
            $0.99 on the page and a stylus is selected in the dropdown even though the product heading might be 'High Quality ipad Case'.
            If you select blue ipad case then the price dynamically changes to $20.00.

            With ebay I hardly, if ever, see the description change between the 2 or more items in the listing.

        • Exorcist on 13/09/2024 - 14:45
          -1

          Even wish/ aliexpress does not say you saved $19 dollars in this case. I would think I am buying the case if the RRP is $20

          • Avocado Pastry on 13/09/2024 - 14:52

            @Exorcist: Basing your argument on 'Save $xx.xx' would be tissue paper thin in a multi product listing too. They may be showing the save based on RRP when released, not at the time of listing/viewing. Is an iphone 15 $1600 or $1350 RRP?

            • Exorcist on 13/09/2024 - 14:55

              @Avocado Pastry: the point is the saving shown is the difference between the actual prices of the stylus and case in your example. And stylus does not say stylus, but “thing for iPad” so you don’t know what you picked.
              Even the vendor said it’s their mistake but still I should’ve contacted them to clarify.

  • JimmyF on 13/09/2024 - 14:19
    +20

    Could you be any more vague? No one has any idea what you're talking about.

    • theHMASfriendship on 13/09/2024 - 14:28
      +21

      They are talking about the Product Pro.

      I’m personally going to wait until the Product 2 Pro Max comes out

      • original15 on 13/09/2024 - 15:36
        +1

        Product 5000 series just around the corner

      • solidussnake on 14/09/2024 - 05:46

        Just make sure you select the correct product on the drop down box before purchase !

      • rogerwilko on 15/09/2024 - 09:57

        Na, don't waste you money, product 2 pro Max is the same as the Product Pro just in black.

        • theHMASfriendship on 15/09/2024 - 10:03

          But all my friends are getting it I don’t want to look poor

    • Lastchancetosee on 14/09/2024 - 12:30
      +1

      Pam's cousin.

  • pharkurnell on 13/09/2024 - 14:20

    The term "1st gen" has nothing to do with ….

    Most what you posted has nothing to do with the English language. More vague than someone asking will there be a sale on stuff this year…

    • Exorcist on 13/09/2024 - 14:48
      -5

      Apart from the use of “Product” in place of the actual thing , I don’t know what else is not clear.

  • randomusername2017 on 13/09/2024 - 14:32
    +2

    Why not just link the listing ?¿

    or do you get a prize based on word count these days 🤔

    • Exorcist on 13/09/2024 - 14:46

      the listing has been updated so the two have different pages now

  • Sye on 13/09/2024 - 14:49

    So the "Product" is only 6 inches long and the "Product Pro" is 12 inches long? In this case you should get a 50% refund.

    • Exorcist on 13/09/2024 - 15:01

      Yes son, it’s a gift for mum

  • brendanm on 13/09/2024 - 16:39

    You purchased off AliExpress and fell for the old bait and switch drop down box. Be more careful in future.

    Edit - looks like it was a random scam Shopify page, same advice as above except replace "AliExpress" with whatever website it was.

    • Sammy2000 on 13/09/2024 - 22:49
      +3

      You should have used website and website pro rather than name the site.

  • Nutrino on 13/09/2024 - 16:45

    This needs a 'pro' fessional.

  • AndyC1 on 13/09/2024 - 19:04
    +3

    Sounds like op needs to do a pro course on buying from ebay. Pro course shows how to spot a well crafted page that will entice the non pro users to buy a product for more than it is worth and that they have no recourse as the page does not have anything that is illegal or violates the rules.

  • TEER3X on 14/09/2024 - 09:58
    +1

    A picture paints a thousand words

    A thousand words doesn't paint a picture

  • 82norm on 14/09/2024 - 10:04

    The name of the product compels you. The name of the product compels you. Try throwing holy water over it, it might change to Pro.

  • bluyu2 on 14/09/2024 - 11:01

    In my opinion, it is false, deceptive and/or misleading advertising, and worthy of persuing a refund.

  • dimitryp on 14/09/2024 - 13:46
    +2

    let me guess, you bought from Ebay, where the Title is "amazing product in several variations", and price is listed as a range (e.g. $10-$50).
    Then in the description they list mostly the specs of the top of the range product. But in the selection drop-down you can select from several types of the product, and this changes the price.
    Its a very scammy thing that ebay allows sellers to do and many of them do it. Its a buyer beware situation, sadly.

  • IpGem on 15/09/2024 - 10:04

    While I would have gotten a sweat deal

    Thats sweat

  • CommuterPolluter on 15/09/2024 - 11:15
    -2

    Don’t worry about the numpties in here, what you wrote was easy to follow. If the drop down used a term that validly applied to the product you were purchasing, and all other descriptions on the page also applied to the product you were purchasing, and there was a message saying “save $500”, which corresponded to how much you were actually saving, then I reckon it’s pretty clear-cut fraud and you should just charge back.

    No need to listen to the seller ya-bi ya-bi about how it’s actually your fault that you fell for their intentionally vague and esoteric marketing. Charge back and move on.

  • UFO on 15/09/2024 - 11:52

    So fearful of imaginary litigation, OP has not only not mentioned the retailer, but is even worried about listing the actual product as well.

    Sorry, I can't help you.

  • benderz on 15/09/2024 - 13:11

    It sounds like the listing was deceitful, especially as it's now updated. I would do a chargeback or go through PayPal if that's how you paid.

    You certainly aren't doing yourself any favors by not listing the product, website and seller though.

  • squaredonut on 15/09/2024 - 13:56

    Was this on their website or through eBay? Regardless I think it's intentionally misleading, so I would press for a charge back.

  • fruxo on 15/09/2024 - 14:33

    While it could have been more clear, by the way you describe it, it certainly sounds your mostly to blame.

    You are even saying that the price was the rrp for the "normal" version, but you though you would get a bargain and get the pro version for the same price. And since it sounds like it's an iPhone, you'd know that they are not normally discounted much. Although your post is not very clear and it would depend on the product itself. I'm just going to assume it's an iPhone or similar, and based on how you are not showing the listing etc, I'm also naturally going to be biased against you.

    To me, it sounds like you knew "something was wrong" and you thought you could benefit from the mistake. Maybe you even saw the drop-down, but was banking on getting what was in the description. But I'm just speculating of course, and it's not something you'd admit either way.

    Have you asked to return it for a refund, still in the sealed box? That seems like more than fair enough. But if it's actually an iPhone, I can understand if the seller is hesitant due to people trying to scam. To do a chargeback to try and get it for free, when it was essentially your mistake, doesn't seem right. But again, it depends on what product and what price point we are talking about etc.

  • ColtNoir on 16/09/2024 - 07:10

    The real life answer is ‘how far are you willing to go’. Whether you’re correct or not, if the place of purchase isnt being helpful you’ll need to go fair trading(arbitration, they can’t force a resolution) then tribunal if still isn’t resolved.

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