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Clickship

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  gottobecertain on 12/12/2012 - 21:43

  Order #1154 hasn't arrived yet

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  FsYK on 12/12/2012 - 22:15

  +1

  Nima's customer service is excellent! There was an issue with postage and he got onto Australia post immediately and sorted it out! Thanks Nima!

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    Store Repnimnomnimy @ Clickship on 12/12/2012 - 23:35

    thanks mate,
    we really are doing the best we can
    Nima

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  Archerwin on 12/12/2012 - 22:48

  Nima,
  Hope you're reading this.

  It has been 8 WORKING days since I placed my order #1161 and it hasn't arrived yet!

  Can you please just refund me???

  What a bad experience!

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    Store Repnimnomnimy @ Clickship on 12/12/2012 - 23:34

    hi archerwin,
    i am sorry you have been waiting so long
    unfortunately you have not chosen registered post so i cant get australia post to return your shipment
    please be patient, im sure its not far away
    when you receive it, if you still dont want it you can just put return to sender on the item and i will refund you on its return

    thanks
    Nima

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  Store Repnimnomnimy @ Clickship on 12/12/2012 - 23:41

  +2

  Hi Everyone
  i just want to explain the situation of how there are many delays.
  we use a local australia post office on sturt st here in adelaide,
  the franchise is run by just 1 guy and we have obviously overloaded him with thousands of packages
  and between walk in customers and his regular duties, several deliveries have been delayed.
  we sincerely apologize the delay and we are thinking of ways in how we can compensate those who have been waiting.

  we appreciate your continued patience and hope you understand that we really are doing the best we can.

  here are some changes we have implemented for future (lessons learned):

  1 - we will now be shipping orders via the gpo to ensure they can be handled from australia posts end much quicker

  2 - we have hired an agent to test all our products before receiving them to save our handling time, we will still be testing random cables to ensure they are working

  3 - we have more help on hand now to shorten processing times at clickship

  4 - in future we will be offering an order before 2pm to get same day shipment service at no extra cost to customers.

  5 - we have got an account now with toll and many registered deliveries outside australia posts express network will be shipped with this service which is generally next day.

  we are busy chasing your orders with australia post and making them a priority to be delivered as quickly as possible, we appreciate your continued patience at this time.

  anyone who is unhappy with their order, our service or in general is welcome to return the products via "return to sender" and get a refund.

  thank you
  Nima

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    viggenn on 13/12/2012 - 01:15

    +2

    Nima, I have to commend you on the effort you put in replying to everyone and working out a solution! Top notch customer service :)

    All the best!

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      Store Repnimnomnimy @ Clickship on 13/12/2012 - 01:51

      Thanks mate
      It always comes in waves
      Wave 1 - delayed deliveries
      Wave 2 - damaged stock
      Wave 3 - stock lost by courier
      Not always in order but always in 3s
      Hopefully being close to Xmas they will take more care with their parcels
      Thanks
      Nima

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  aussie-bargainz on 13/12/2012 - 01:14

  Would u b able to confirm that order 1339 has been shipped? Cheers

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    Store Repnimnomnimy @ Clickship on 13/12/2012 - 01:49

    Yes mate
    We have no outstanding orders now
    Thanks
    Nima

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  morphio on 13/12/2012 - 12:06

  What do you think the new ETA is?

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    Store Repnimnomnimy @ Clickship on 13/12/2012 - 16:28

    Any orders placed now will be packed and shipped same day. Express post will be delivered Monday in the Australia post network- you can check your post code on their website to see if your in their zoning.

    Regular mail is 1-7 days but being so close to Xmas it might be longer.

    I recommend registered post so we can send you a consignment number to trace yourself. These are decided between Australia post and toll now. Toll seems to be on the bal so we will try to ship with them first

    Thanks
    Nima

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      morphio on 13/12/2012 - 22:48

      I actually ordered over a week ago.

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        Store Repnimnomnimy @ Clickship on 13/12/2012 - 23:12

        can you email me with your order number?
        thanks
        Nima
        [email protected]

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  signalman24 on 13/12/2012 - 12:20

  I still have not yet received order #933

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    Store Repnimnomnimy @ Clickship on 13/12/2012 - 16:30

    I will look Into this now.
    Guys it's best if you email order enquiries so we have a trail of what we have done already.

    Thanks
    Nima

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  aussie-bargainz on 14/12/2012 - 01:27

  How many people have actually received these? Hopefully not some kind of scam

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    Store Repnimnomnimy @ Clickship on 14/12/2012 - 01:37

    hi Urban
    its not a scam mate, please email me your order number so i can see where yours is
    also i doubt many people who have received their deliveries would be returning to an expired post

    thanks
    Nima

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      ryudo222 on 14/12/2012 - 04:35

      Can u check on order 1227 please…..i bought these as a kk present and would like them before christmas….

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        Store Repnimnomnimy @ Clickship on 15/12/2012 - 00:43

        hi ryudo,
        yours was already shipped- you should have it definitely before then
        please let me know if you dont receive it monday
        but best to email me

        thanks
        Nima

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  BR on 14/12/2012 - 09:54

  Another one not received here.
  I wouldn't bother compensating people with some sort of free item. Not economical as a once off with all overheads involved.
  Instead give a generous discount code if they are prepared to give you another go.

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    Associatedchilc001 @ Clickship on 14/12/2012 - 11:56

    Another one not received here. order #1068.

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      Store Repnimnomnimy @ Clickship on 15/12/2012 - 00:42

      can you please send me an email so i can make sure i follow up, thank you

      Nima

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    Store Repnimnomnimy @ Clickship on 15/12/2012 - 00:42

    thanks mate, those affected please check email

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  Shibuya on 14/12/2012 - 11:52

  +1

  Finally received my cable today as promised by OP. Thanks.

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    Store Repnimnomnimy @ Clickship on 15/12/2012 - 00:42

    thank you

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  andy2 on 16/12/2012 - 02:00

  hi can u pls chase up this order #1434

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