Out Of Warranty - ACL - Launch Xbox Series X - Microsoft Store

Related Stores

Microsoft

• 

  jv on 30/08/2024 - 21:10

  +9

  and it's almost 4 years

  that's pushing it…

• 

  ode1online on 30/08/2024 - 21:43

  No chance for a warranty repair, your best bet is take it to Ebgames to be assessed
  https://www.ebgames.com.au/reboot

• 

  life is suffering on 30/08/2024 - 22:34

  +2

  Definitely try OP . You might some voucher on the new one . Dont threaten just tell them the situation on what happened and why you need it

• 

  hasher22 on 31/08/2024 - 02:00

  +4

  4 years is really pushing it and it will be really hard to even get a repair.

  warranty ended 11/11/2022 sounds reasonable under ACL console warranty lasts consoles lifecycle 5-7 years

  Where in ACL (or ACCC) state consoles warranty should around 5-7 years?

  Futhermore, phones cost 2 to 4 times as much than consoles and consumers even have a very hard time disputing warranty claims outside 2 years.

  • 

    WoodYouLikeSomeCash on 31/08/2024 - 08:16

    It’s purely subjective however. Some people would argue a phone should last 5 years, for instance an iPhone supports software updates for a number of years so that would imply the phone should continue to work.

    OP should look at the used market on marketplace/eBay, if you can find evidence of consoles that age for sale without any issues you certainly could have a case.

    • 

      hasher22 on 31/08/2024 - 09:37

      -1

      That's the thing…

      You're arguing based on "reasonable" (accc) and "subjective". Also if you present consoles that are on sale "without any issues" that's not really providing proof cause there is no hard evidence they are working without any issues.

      You're also presenting a case to the retailer/brand (Microsoft) and making a complaint to the ACL/ACCC or even Fair Trading and we all know ACCC and FT does not look into individual cases and determine an actionable outcome.

      Retail doesn't have an Ombudsman.

      Either way, OP is gonna have a very hard time disputing a 4 year old console. I am not saying it's impossible, just gonna be a headache. This is why extended warranty exist (if available) to avoid these kinds of headaches when claiming.

      Example: I got a 3k TV with 5 years extended warranty (7 years total) for $160 at the time from HN. It died at the around 6 year mark and went to HN, put in a claim, got a new TV, no questions asked. Could you imagine the hurdles, time and headaches I would had to go through if I were to fight under the ACCC reasonable warranty clauses if I didn't get extended warranty. Sometimes it's not worth the fight…… I have extended warranty on most of my items.

  • 

    Chandler on 02/09/2024 - 10:57

    Where in ACL (or ACCC) state consoles warranty should around 5-7 years?

    Reasonable time.

    Product went on sale 10/11/2020
    Product warranted for 2 years, ending 11/11/2022

    This makes the product almost 4 years old, and 2 years out of warranty (11/11/2024)
    Typical release cycle for consoles is 5-7 years.

    Not unreasonable given the above to expect there to be spare parts and repair services available from the importer/manufacturer (or a local authorised representative), which is explicitly required under the consumer guarantee.

    OP, if you're happy to put some $ into getting it going again, I would put a request in to the retailer your purchased it from. Not for warranty, but for a repair. They may direct you to their or Microsoft's preferred/authorised repairer, which is fine, but ask the retailer. If they are unwilling or unable to do so, then they are not meeting their ACL obligations in regards to repairs, and you could argue for a (decreased-cost) replacement due to their inability to repair.

    • 

      hasher22 on 02/09/2024 - 11:00

      "Typical release cycle for consoles is 5-7 years."

      That's irrelevant information. In saying that, phones should only have 1 year warranty because there's a new model each year…..

      Again, OP is fighting outside warranty and while law covers what's reasonable and/or acceptable, it's up to the OP to argue their case to whoever and that's another story….

      • 

        Chandler on 02/09/2024 - 11:21

        That's irrelevant information

        It's not irrelevant - it speaks to why spare parts and repairs should still be available. It is completely unreasonable for a manufacturer to not have spare parts and repairs available for a product that is still the current model.

        Regarding phones, then yes it would not be unreasonable for spare parts and repairs to have limited or no availability for an older model, but this also depends on time frame and 1 year is not reasonable here, especially if you consider that most phone contracts are for 2-years or more.

        This is also ignoring the irresponsible necessitating the replacement of an otherwise perfectly functional device. Why (and I know labour cost is a large driver here) is the preferred outcome that I go get a new device rather than get some simple component on the existing device repaired/replaced? Classic example is passive components (i.e. capacitors) in things like television power supplies. This is also ignoring the disgusting practice of planned obsolescence.

        • 

          hasher22 on 02/09/2024 - 11:50

          +1

          @Chandler: With your original post, you stated for OP to possibly fork out money for repairs. This isn't under a claim for warranty, as you know it should be $0 if the claim gets accepted under warranty.

          Contracts with phones is irrelevant information. Contracts now can go up to 3 years now and back in the 00s, phone warranty was only 1 year not 2 years. So, by that logic, phone warranty should be 3 years not 2 years and again, as I stated, claiming warranty after 2 years is a battle, at no point I said don't do it, I said it's going to be a headache to deal with because the law is about what's reasonable and your "reasonable" is different from mine, yours and theirs

          And since there's no ombudsman for retail, no one can determine a guaranteed solution and outcome.

          I get what you're saying but the law states it and there's no hard proof a console should and can be claimed without hassle under warranty after 2 years unless they have extended warranty which is a whole different business product altogether.

          Part warranty can also differ, each manual will state different parts warranty. And again, for the company to assess the damage of the part is covered under warranty.

          • 

            Chandler on 02/09/2024 - 12:32

            @hasher22:

            With your original post, you stated for OP to possibly fork out money for repairs

            Yes, because the device is out of warranty. The manufacturer (unless demonstratable under the "reasonable time" stipulation in the consumer guarantee) has no obligation to repair OP's device under warranty, as the failure occurred outside of the warranted timeframe.

            This isn't under a claim for warranty, as you know it should be $0 if the claim gets accepted under warranty.

            Agreed.

            Contracts with phones is irrelevant information.

            It's not. So I could sell you a device and expect you to pay for that device even though it is no longer functional, at no fault of your own?

            So, by that logic, phone warranty should be 3 years not 2 years

            Yes. It is reasonable for a consumer signing an agreement to purchase a device over a period of three years for that device to be generally functional for that entire period.

            and again, as I stated, claiming warranty after 2 years is a battle, at no point I said don't do it, I said it's going to be a headache to deal with because the law is about what's reasonable and your "reasonable" is different from mine, yours and theirs

            Agreed

            And since there's no ombudsman for retail, no one can determine a guaranteed solution and outcome.

            Agreed

            I get what you're saying but the law states it and there's no hard proof a console should and can be claimed without hassle under warranty after 2 years unless they have extended warranty which is a whole different business product altogether.

            Agreed. I wasn't suggesting OP try and claim warranty. I was suggesting OP try's to get it repaired (at their own cost) by the retailer/manufacturer/their representative - i.e. not a third party. If retailer/manufacturer refuses, then I believe their entitled to claim a reduced-cost replacement due the failure to comply with the consumer guarantee in relation to spare parts and repairs.

            Part warranty can also differ, each manual will state different parts warranty. And again, for the company to assess the damage of the part is covered under warranty.

            Agreed, but I don't think this will be relevant in this case as the consumer was offered no warranty on the individual components of the device. Unless of course the retailer/manufacturer go to fix it and find that it is a component that they (as the OEM) still have a warranty on from the component supplier (doubtful).

• 

  solidussnake on 31/08/2024 - 07:02

  +1

  Yeah they wont unless you take them to QCAT etc but good luck trying to get more than 4 years out of a $750 console

• 

  Sinnerator on 31/08/2024 - 07:53

  definitely give it a try and be prepared to take to small claims Xcat
  if everyone justs rolls over then the manufacturers won't change

• 

  Wato on 31/08/2024 - 08:20

  +1

  I've never had an issue with major electronics (TVs, laptops, consoles etc.) around the 4-5 year mark. Definitely take it back to Microsoft.

  Microsoft replaced my 6 year old Surface Pro with a like new refurbished model without a question after they couldn't repair it when I raised ACL politely. They don't get to determine the 'reasonable amount of time' and i've never had any major store or manufacturer argue when (again politely) pushed on it.

• 

  TEER3X on 31/08/2024 - 08:26

  Probably have to try selling for parts, seems like a common issue with no solutions.

  Possibly heat related?
  I unknowingly had my series X's vents right up against the tv unit, until a friend noticed it.

• 

  foxmulder on 31/08/2024 - 09:38

  It's unclear when op bought the console and how much. Assume $750 - Xbox basically a computer , ACL should be 2-3 years

• 

  markathome on 31/08/2024 - 15:59

  how is microsoft store warranty when expressing our rights under ACL?

  Really really good a decade or so ago. But things may have changed. I have a Microsoft issue at the moment and it's very difficult to talk to a real human being about it - that said it's gaming and software related so probably not an applicable experience.

  tldr; I think you might be surprised how helpful they are.

• 

  pharkurnell on 31/08/2024 - 16:07

  I think it depends on who answers the phone at the other end and your attitude in the call as to how it will all go..