What's with Optus plans lately - limited plans offering, high prices, no respect or loyalty discount.
Story:
Been with Optus for over 10 years, Added my gf, now wife to my account over 9 years ago. Slowly got a 3rd service as data only added when it was $10/month. Since 2 years ago, they've forced the 'Choice' plans onto us, and as a 'loyalty' bonus gave a $20/$15 discount on both plans.
Last year the discount ended, and was planning to move to belong, much better value and discount. Their retention team decided to re-add the bonus.
Now Optus has jacked up the plans pricing again, and my discount ended… I contacted support again and asked if they can continue my discount. After being told straight up no - I just said I'll move then. They immediately responded, this chat has been forwarded to the Retention team….
Why do I have to jump through hoops just to get decent pricing on mediocre service. Pretty sure Optus would be much better having the better prices from the start. New users signing up get much better prices already…
Rant Over.
They're counting on lazy tax.
The retention team offer is a common pattern across many different services - utilities, internet, insurance, etc.