I've had a couple of things die on me at the 3 year mark. It shits me that you pay extra for supposed quality, and you may was well just the cheapest crap and hope for the best. Is it worth arguing the toss with kitchenaid?
Statutory Warranty on $140 Kettle
getho on 12/08/2024 - 12:37
Comments
There is a middle ground of value you know. Mind you, $140 is on the low end for Myer. Don't assume they used more than $10 in parts. (check out Alibaba)
Mind you, the old cheap crappy kettles are almost non-existent now. Even a $20 K-mart kettle has rotating cordless base, concealed element, boil-dry protection etc. The fancy smart kettles are more likely to fail - heat, moisture and electronics. Do I really need a wifi kettle?
My nearly 3yo $39 Kettle from Target still works and it has Bluetooth via Tuya.
https://www.ozbargain.com.au/node/659233To be fair, my smart kettle from Kmart has been the best kettle I have ever had. Also easy to get it to boil via a google nest from the other side of the house. Just gotta keep some water in it.
The Anko one? I had some connectivity issues but creating a seperate IoT network on 2.4GHz only fixed that. Good as gold now.
They had a win quoting ACL obligations.
Sometimes you want something nice and to fit in. I've spent over $200 on a Smeg one. Lasted 3 years before the "on" latch started to go faulty. But it was 3 years of every day use and multiple days since I WFH and have multiple coffees per day,.
Smeg stuff doesn't really fit in anywhere unless you buy piles of other Smeg stuff as well, or haven't renovated since 1950.
It's also not nice, it's mediocre stuff with a plastic shell around it. A lot of their products are just reshelled Beko products.
Smeg stuff doesn't really fit in anywhere unless you buy piles of other Smeg stuff as well.
Well yeah, we have started the smeg collection with the matching toaster.
stainless steel! thats the only thing i was after. might just go for a stove top with a whistle
I've had a couple of things die on me at the 3 year mark
What was their frequency of use? 3 years for a kettle used every day and possible multiple times a day, isn't probably too bad. But if it is 3 years and its used once a week, might be a different story.
But in today's society, who bothers over $140? You just don't buy that brand again.
Definitely worth it, it's not hard to call them or even send an email, if it means $140 back.
After that, it's up to you. If they say no because it's out of warranty, I'd bring up ACL with them. If they still say no, raise it with your state consumer affairs
I wouldn't actually expect to get anything, but it's minimal effort and 3 years is a bit crap on an expensive kettle, I'd expect longer.
pay extra for supposed quality
The only quality thing that Kitchenaid produces is the mixer, the rest are trash piggyback on their #1 item and they aren't even made in the USA, unlike their mixer.
Sunbeam and Breville are pretty good and long lasting.
my $10 Aldi clearance glass kettle is still going strong after 3 years.
Can I have it?
TLDR : OP pays too much for a kettle, uses it and then it broke 3 years later. /cryemoji
That was inferred by “Statutory Warranty on $140 Kettle”
Some people are just slower
My $9 K mart kettle is still working 8 years later.
my $7 kmart kettle is still good.
op wanted a stainless steel kettle with no plastic in contact with the water. Slim pickins. Yep I was prepared to pay a bit more. I drink a lot of tea :)
It's out of warranty at 2 years according to their PDF.
That's an OK run for a daily use kettle. Not great.
I don't recommend buying a $140 kettle.
Call the KitchenAid customer care and tell them that their Kettle failed. I am sure that they will send you a replacementnt even though it fails after the warranty period is over. to protect their brand reputation.
Don't be too sure, there's no obligation.
BUT
I do agree shooting them an email about the situation MAY give a result. Certainly nothing ventured nothing gained so give it a shot.
If that doesn't work a truthful review on a few product pages. Then move on.
It’s not OK to purchase an expensive kettle and have it die around the 3 year mark. You could have bought a cheap one for that kind of quality.
Consumer apathy and/or lack of knowledge of consumer legislation allows this to continue and for major manufacturers to fleece consumers.
The ACCC have a complaint template, found here:
https://www.accc.gov.au/consumers/problem-with-a-product-or-…
I have used it twice and was successful both times; once with a Bosch dishwasher around 3 years old, (repaired free of charge), and once with a soundbar, (died just over one year old and out of warranty), fully refunded.
You don’t need to pay for an extended warranty. Ever.
You have nothing to lose from trying. You just need to decide if you want to throw your hands up in the air, as some have suggested here, or get a new or repaired kettle for free.
Just leave your reviews, and move on.