Context: Intel's newest processors, as well as the previous gen (13th) are crashing due to a manufacturing defect or a microcode bug, causing improper voltages levels to be sent to the CPU that causes irreversible damage. Explained by Linus Tech Tips
Intel is trying to build goodwill from this stuff-up: from a statement provided by Intel to various media outlets such as Toms Hardware, The Verge and so on:
Intel Two-Year Warranty Extension Statement
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
- For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
- For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.
Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
Oxidation Issue
The Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023.
The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result.
Minor manufacturing issues are an inescapable fact with all silicon products. Intel continuously works with customers to troubleshoot and remediate product failure reports and provides public communications on product issues when the customer risk exceeds Intel quality control thresholds.
Lex H, Intel Community Manger & Tech Evangelist.
(Source: reddit https://www.reddit.com/r/intel/comments/1ehv0v8/extended_war…)
This means that affected 13th Gen and 14th Gen processors (mainly desktop), are covered with essentially a 5 year warranty (the default is 3 years).
However, prebuilt systems and laptops that use tray processors bought in bulk without any packaging, and delivered to builders in a so called 'tray' do not get the same benefit, and you'll have to leverage your consumer rights to get a replacement, repair or refund. If your laptop or prebuilt system is crashing, be sure to take note of a potential CPU fault and have the manufacturer replace or repair.
A microcode patch has been pushed out by Intel, and the update is now available for selected motherboards.
https://www.tweaktown.com/news/99793/intel-microcode-fix-for…
Im glad i stayed on 12th gen.