Hi team, I signed up for AGL on 23/05/24 at the TGG store and was promised a $200 TGG gift voucher after receiving my first AGL bill.
However, I have not yet received it. Has anyone else encountered a similar issue?
How should I proceed to resolve this?
How should I proceed to resolve this?
Create a forum topic on OzBargain.
at the TGG store and was promised a $200 TGG gift voucher
"ACCC sues The Good Guys over dodgy promotions"
https://insideretail.com.au/business/accc-sues-the-good-guys…
Mine took a while to arrive after the 1st bill -
Received an email with a redemption link with a 30 day expiry
Two weeks after redemption they sent an SMS with a redemption code, you need to add to Vault within 2 months
Card then lasts 12 months
Redemption link is only valid for 30 days. Your Digital Gift Card must be activated within 2 months of issue and will have a validity of 12 months from date of activation.
Does anyone have a link to the original promotion? I signed up to AGL electricity on 25/5/24. I did it over the phone and understood that it was the Westpac Rewards $100 card offer, so the CSR said. When this didn't turn up, called, was told I was signed up to Good Guys offer instead. Don't know how much this is worth? I'm in NSW.
@unhsivzn
Did you receive the gift card from AGL. If yes how long it took. I am on same boat now.
Tried calling AGL and update that I am getting is, it will take 4 to 8 weeks to get a respond from their cards team.
Did you get your card? I signed with Westpac for the $250cr and &100 prepaid Mastercard. Still haven’t received the mast card and have contacted them several times but they keep giving me the run around. They have said a few times that they have emailed it but nothing arrives.
It's been four months since I signed up with AGL, and I still haven't received my $200 TGG gift card. I've lodged two complaints with AGL without any success. Yesterday, I filed a complaint with the Energy and Water Ombudsman Victoria (EWOV), and within 24 hours, I received a call from AGL. They confirmed that I am eligible for the $200 TGG gift card and also offered me a $100 AGL credit.
thanks for sharing this, been getting the run around for my Jul signup and have just raised a complaint via EWON, fingers crossed
"How should I proceed to resolve this?"
Don't bother asking AGL. Best to ask OZB.