Flybuys Closed My Account without My Consent

R n b on 18/07/2024 - 23:46
Last edited 19/07/2024 - 09:58 by 1 other user

Hello OzBargainers, I need big help here.

I am following up with Flybuys from last 3 months to “REOPEN” my account as somehow my account was closed. Customer service said if we don’t use a card for a year then it automatically closed. But in my case, I regularly used it. 3 months ago when I was trying to redeem Flybuys $$$, I couldn’t, it said “glitches”. I could open my Flybuys, could see all transactions, scanned Flybuys cards everything was normal except redeeming $$$.

Last week suddenly I got email saying that my account was “closed” and I got another email after a minute saying that my account is “reopened". When I tried to open my account, I couldn’t. It looked like they permanently closed my account without my consent.

I called them immediately but no good response. I told them, I had more than $300 in my card. What gonna happened, they said they can’t do anything as they are not able to see my account. Their response was very unprofessional and irresponsible as I lost more than $300 because of their so called glitches.

Does anyone know what we can do now?

Any Flybuys contact number except 131116?

Food & Grocery Reward Points

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Comments

  • askbargain on 18/07/2024 - 23:47
    -1

    christmas came early

  • CauseNEffect on 19/07/2024 - 00:05

    Do you have a physical card or using an app. They did the same to me because i used an app - stocard. The app just keeps working. Their support then made authenticating the closed account a nightmare.

    Suss behaviour.

    • Iwantthebestprice on 19/07/2024 - 00:10

      I’ve always used the app, can’t recall if I’ve ever used the card. Does this mean that as I haven't used the card there is a chance my account could suddenly be closed and I will lose all my flybuy dollars?

      If yes, very suss indeed!

    • R n b on 19/07/2024 - 01:04
      +1

      I normally used an app card.

    • bargaino on 19/07/2024 - 01:37
      +4

      It makes no difference if you use the original card or Stocard etc for scanning - it is just a barcode.
      But you need the physical card with magnetic stripe to pay with the card, ie redeem points.

      • kerfuffle on 19/07/2024 - 06:02
        +4

        But you need the physical card with magnetic stripe to pay with the card, ie redeem points.

        Only if you want to redeem more than $10. You can now redeem $10 off your shopping with just a barcode.

  • 7ekn00 on 19/07/2024 - 00:14
    +3

    Too many accounts or gift card grifts, the T&C allow them to kill the account for any reason they like, including multiple accounts or too many points from a certain source ;)

    • CyberMurning on 19/07/2024 - 07:43

      @7ekn00 such as citi reward points?

  • jv on 19/07/2024 - 00:31
    +10

    Lodge a complaint with the Reward Card Ombudsman.

    • Hardlyworkin on 19/07/2024 - 07:23
      +8

      They are almost as busy as the Gift Card Ombudsman!

      • altomic on 19/07/2024 - 08:01
        +4

        And If they are too busy then make a complaint to the ombudsman ombudsman

  • randomusername2017 on 19/07/2024 - 01:41
    -2

    Consensual FB provides more benefits 🤔

  • Muzeeb on 19/07/2024 - 07:32
    -5

    Thank God. Ond less person friggin around looking for their fly buys card at the Bunnings checkout holding everyone up. Hallelujah. Praise the Lord.

    • mskeggs on 19/07/2024 - 07:50
      +1

      I’ve been guilty of this, but Bunnings is the worst for this behaviour. My theory is Bunnings doesn’t “feel” like a flybuys business, so it continually takes punters by surprise when asked for the card.
      Now I’m wondering what makes a place feel like a flybuys shop…

      • recycledrevenge on 19/07/2024 - 08:20

        It's probably because Bunnings and Officeworks only recently started accepting Flybuys cards (although it appears Officeworks were part of the scheme prior to 2009), whereas Coles and Kmart are well known as places that are part of the scheme.

  • CyberMurning on 19/07/2024 - 07:42
    +4

    Bikies

    • JIMB0 on 19/07/2024 - 07:45
      +3

      When that doesn't work they can contact the Bikies Ombudsman.

  • Neoika on 19/07/2024 - 07:51
    +1

    Use your card means having activities on your card, not login, update profile or try to use. However, I am not sure whether flybuys points conversion activity is considered as use your card. Each rewards scheme defines it differently.

  • bdl on 19/07/2024 - 09:14

    hellosam

  • holdenmg on 19/07/2024 - 09:17

    ACCC doesn't offer a lot of joy.
    https://www.accc.gov.au/consumers/advertising-and-promotions…
    You can contact Contact the business or Report misleading behaviour to the ACCC

  • CodeXD on 19/07/2024 - 09:35
    +1

    How many Flybuys accounts do you have? How many in the household?

    • R n b on 19/07/2024 - 09:37

      Plenty….but different name.

      • CodeXD on 19/07/2024 - 09:47
        +3

        There's something else at play here. Whether it is something you've done and trying to get around it or maybe something you did but don't know it is against t&c. Your reply already sounds dodgy and you have not answered my questions.

        I could open my Flybuys, could see all transactions, scanned flybys cards everything was normal except redeeming $$$

        Can you still do this? If you can see all transactions, when was the last one?

        Customer service said if we don’t use a card for a year then it automatically closed.

        If CS couldn't access/see your account, then this advice is of general nature. So it does not mean that this is what actually happened, rather, one scenario for flybuys closing account. Did you try to transfer 'plenty' of flybuys points to the same velocity account?

        • R n b on 19/07/2024 - 10:01

          There is no dodgy business. They even didn’t know why my account was closed as i was regularly using my card, last transaction was 2 april 2024. Before last week, I could do everything except redeeming $$$, last week instead of reopening my account, they permanently shut. Now not only me, customers service also cant have access my account. They didn’t mention about household has multiple accounts. An actual reason to close my account is mystery.

          • jv on 19/07/2024 - 10:42

            @R n b:

            They even didn’t know why my account was closed

            They won't tell you if they know you had dodgy accounts.

          • CodeXD on 19/07/2024 - 12:19

            @R n b:

            last transaction was 2 april 2024

            I am following up with Flybuys from last 3 months

            Are you sure this isn't 2023? The timeline makes perfect sense if you haven't used it in 12 months and they deactivated it start of April 2024.

        • R n b on 19/07/2024 - 12:14

          I don’t use velocity points.

  • Baysew on 19/07/2024 - 10:04
    +1

    Flybuys T & C

    • neoleo on 19/07/2024 - 14:00

      Too long for me to read this. Most people don't bother to read this. I have checked this already. How many Flybuys accounts can I have under my name? I think I read someone mentioned about having more than 1 account for flybuys or everyday rewards account … Different emails of course.

      How about some people live together at the same address and each have flybuys account (different name of course). No problem, right? Can I have multiple Woolworths Everyday rewards accounts (different emails) to get the free 1500 points for each account :P

      I only use flybuys app and Wollies everyday rewards app.

  • p1 ama on 19/07/2024 - 11:05
    +2

    It looked like they permanently closed my account without my consent.

    Why do they need your "consent" to close your account?

    Do I also need your consent to not do business with you for whatever reason?

    • R n b on 19/07/2024 - 11:25

      To collect $300, i spent thousands of $$$. If they transfer or merged Flybuys’s $$$ or gave some time to spend, then close my account, or give some resaon/explanation, it’s understandable. Just because of their glitches, customer supposed not to suffer in my opinion.

  • neoleo on 19/07/2024 - 12:28

    How many flybuys accounts are allowed for 1 person? How about Woolies everyday rewards account?

  • Tee Rex Arms on 19/07/2024 - 13:13
    -1

    Stop being so fvcken entitled

    • neoleo on 19/07/2024 - 13:43
      -2

      Try to think more positive bro. I think it's quite normal/common to have multiple accounts for many things. $300 in a card is still $$$. What if that happened to you?

      For example I rarely buy online from Amazon. But when I need, I just create a new account to get Amazon Prime free trial with cheaper price and I don't want to pay for delivery. This is Ozbargain, a place where many people looks for bargains even free like free trial 5 months Amazon music for example.

      Many people have multiple sim cards to get more other bargains. Free Krispy Kreme donut, free Gloria Jeans coffee, free GYG burrito, etc.

      Someone previously mentioned in a HJ post that he has more than 100 Hungry Jack's accounts to get free burgers 😂

  • HardQuiz on 19/07/2024 - 14:11
    +1

    Do you have the same mobile number on multiple accounts?

  • EFC94 on 19/07/2024 - 14:53
    +2

    Sounds like you've been caught out having multiple accounts and trying to accumulate points across them all.

    • R n b on 19/07/2024 - 15:37

      I already told its not about multiple accounts, it’s about glitches they faced. Nothing happened with other family members accounts. Seems like They couldn’t fixed the bug.

  • namanuu on 19/07/2024 - 15:04

    I have had something similar i have been locked out of my account now for probably 6 months they wont let me change my password online
    said i have to call them in business hours and i genreally have better things to do then ..

    their loss just means I use woolies more, their points deals were getting crappier anyways.

  • Zeezoo on 19/07/2024 - 15:33

    Another reason I never leave any money in flybuys card

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