I see there were a few deals posted about this, but they've all been unpublished as unobtainable.
It would be nice to be able to view the deal and the reason it's unobtainable.
It looks obtainable when I use the shopback site, so what's the problem?
Unpublishing deals with a generic reason doesn't help anyone understand, nor stop it being posted again.
Someone tried it already and only small percentage of cashback, not that big 76.8% cashback. So, it's an error from Shopback.
Got a link? I couldn’t find any other posts re this, possibly because they've been unpublished
No link for previous post anymore. Someone did the shopping and only got cashback like under 6% if I remember correctly.
The shopback page also says this which suggests it's meant to do that?
"Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details."
Ok, 76.8% cashback from Myer does sound crazy, but is this known to be an error, or just assumed to be an error? (Email from ShopBack says 15%, but ShopBack app says 76.8%).
Shopback homepage says flash sale from 6pm-10pm for up to 15% (6.9% on toys, home, entertainment, childrensware, 15% everything else). Was up to 4%
I've placed two click and collect orders to see if it tracks, then like everyone else will have a cry to shopback after.
I can see you value your time highly.
If it tracks correctly then I can easily pick it up, if it doesn’t then I leave it and automatically get a refund.
This is the way.
Please update us once tracked!
@Iwantthebestprice: New update email from shopback
Hi there,
On Saturday 13th of July 2024, we had an error with the Cashback rate that was displayed for MYER between 12:01am and 11:58am AEST. The correct rate was 8% but we incorrectly displayed 76.8%.
Any customers who have made an order will now see the correct cashback amount displayed on their ShopBack account, which may be less than originally expected. We are truly sorry for this error.
We understand that you may no longer wish to continue with this order and as such we have been in touch with MYER to confirm what you should do next if this is the case.
For click and collect orders:
Please contact MYER customer service on 13MYER or via the concierge chat on https://myer.com.au if you wish to cancel your order.
For delivery orders:
Delivery orders cannot be cancelled, but can be returned for a refund. Please either return the item(s) to your nearest store, or follow the instructions at https://www.myer.com.au/content/returns-exchanges to submit a return via post.
We understand there may be costs to return your item(s) and will reimburse any shipping costs to your ShopBack account.
To do so, please reply to this email or connect with us at [email protected] with a copy of your return shipping receipt so we can proceed with the reimbursement.
Many thanks,
Team ShopBack
Was anyone able to get shopback claim of the 75%?
Doesnt usually track that fast so you wont know until later today or tomorrow
I was looking for some info on this here because my wife alerted me to it. Sounded too good to be true to get the Dune Lego for $50 lol
Doubt it will get paid out and suspect shopback will just say Myer didn't pay it, even if Myer weren't responsible for the error.
Quick, post it as a deal!
Better klaim higher cashback from Topcashback to match this ;-)
Don't know if it will be honored as it's an error from Shopback, lol.
SB fixed their rates
As usual… they dont even bother to check before releasing a promo… nothing new. Long time a go I complaining and their answer is sorry we don't have time and staff to check
So sorry about any trouble with this offer! We appreciate your patience.@CyberMurning
I bought earlier to test the water on both ShopBack and TopCashback
ShopBack was tracked at the 15% rate instead, already submitted the incorrect rate to CS
Did the same for TopCashback and submitted the highest cashback guarantee too
Will report back
Failed… got got this email Important: Incorrect MYER Cashback i there,
On Saturday 13th of July 2024, we had an error with the Cashback rate that was displayed for MYER between 12:01am and 11:58am AEST. The correct rate was 8% but we incorrectly displayed 76.8%.
Any customers who have made an order will now see the correct cashback amount displayed on their ShopBack account, which may be less than originally expected. We are truly sorry for this error.
We understand that you may no longer wish to continue with this order and as such we have been in touch with MYER to confirm what you should do next if this is the case.
For click and collect orders:
Please contact MYER customer service on 13MYER or via the concierge chat on https://myer.com.au if you wish to cancel your order.
For delivery orders:
Delivery orders cannot be cancelled, but can be returned for a refund. Please either return the item(s) to your nearest store, or follow the instructions at https://www.myer.com.au/content/returns-exchanges to submit a return via post.
We understand there may be costs to return your item(s) and will reimburse any shipping costs to your ShopBack account.
To do so, please reply to this email or connect with us at [email protected] with a copy of your return shipping receipt so we can proceed with the reimbursement.
Many thanks,
Team ShopBack
Hey ShopBack Fam!
On Saturday 13th of July 2024, we had an error with the cashback rate that was displayed for Myer between 12:01 am and 11:58 am AEST. The correct rate was 8% but we incorrectly displayed 76.8%.
Any customers who have made an order will now see the correct Cashback amount displayed on their ShopBack account, which may be less than originally expected. We are truly sorry for this error.
We understand that you may no longer wish to continue with this order and as such we have been in touch with MYER to confirm what you should do next if this is the case.
For click-and-collect orders:
Please contact MYER customer service on 13MYER or via the concierge chat at https://myer.com.au if you wish to cancel your order.
For delivery orders:
Delivery orders cannot be canceled but can be returned for a refund. Please either return the item(s) to your nearest store or follow the instructions at https://www.myer.com.au/content/returns-exchanges to submit a return via post.
We understand there may be costs to return your item(s) and will reimburse any shipping costs to your ShopBack account.
To do so, please reply to this email or connect with us at [email protected] with a copy of your return shipping receipt so we can proceed with the reimbursement.
Again, we sincerely apologize for the inconvenience. Please don't hesitate to leave a comment below or DM if you have any questions.
Thanks for your understanding,
What caused the incorrect cashback rate?
Yep can we have the staff name and photo here at ozb we want to make him best employee of the year like muzeeb
The incorrect cashback rate was due to a system glitch. We're working hard to identify the exact cause and prevent it from happening again. @Loopholio
What happens if there are " clearance items " in the order, do Myer still accept the returns?
Hey ShopBack Fam! We goofed on the MYER Cashback rate, and we're truly sorry for the confusion!
On top of that, some of you missed out on the 15% Cashback deal on Saturday evening because of this glitch. Our bad!
As a way of saying sorry, we've upped your Cashback to a flat 15% for your MYER order on July 13th between 12:01 AM and 11:58 AM (AEST). Just a heads up, this 15% Cashback is ready to be withdrawn once your order is confirmed (no returns or cancellations). You can see it chilling in your account already!
Thinking of returning your order? No problem! ShopBack will still keep its promise. If you return it following MYER's policies, we'll send those sweet, sweet shipping costs back to your ShopBack account. Just reply to the email you've received or shoot us an email at [email protected] with a copy of your return shipping receipt.
Thanks for being patient and understanding! We appreciate you!
@gotyourback you didn’t “goof” you falsely advertised and misled your customers. I have raised 2 tickets and sent 4 emails about this issue since Saturday. I now have used products from Myer that I cannot return since you swapped out your cash back % after my purchase. You need to honour the 76.8%
Our deepest apologies for the mistake with your Cashback rate! We understand this is frustrating.
To make things right, we offer you two options:
Do I need to take your lack of response to the media? @gotyourback
This seems a bit scammy and illegal
I can’t return the items as they have already been used. Don’t you understand. You promised 76.8% back and it was successfully tracked. You need to deliver it.
The ACCC have rules against this type of false advertising and I will make an official complaint unless you resolve this issue with me and your other customers. @gotyourback
Didnt the original GYB leave SB and the account is managed by different staff members now?
You are right, our GYB man left and moved to TopCashback?
I’ll have to rescind my above comment then, I’ll do it in another 15 minutes, once you have read this text.
@Gervais fanboy: We don't know where the original GYB is.
tightarse (TA) left Cashrewards and moved to TopCashback.
GYB is a store account that is shared by multiple individuals, sometimes at the same time.
I completely understand your frustration and the situation you’re facing. It’s very disappointing when companies fail to honour the promises that influenced our purchasing decisions, especially when the items can’t be returned because they’ve already been used. It’s clear that this situation has affected many of us, and we deserve a fair resolution.
If ShopBack doesn’t respond appropriately and this issue is not resolved promptly and fairly, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). They take misleading advertising very seriously and can investigate further. It's also suggested to consider sharing your experience on social media or consumer review platforms.
@Gervais fanboy appreciate what you’re saying. I guess there is a lot of frustration considering how much I have tried to reach out to shopback with no response.
I understand bud and I have just been corrected above that anyways, this GYB isn’t the same person that we have been used to dealing with.
@gotyourback can I please have a response
@gotyourback my cashback against this ShopBack “pricing error” has been “calculating” since 13/7/24. I have emailed and no replies in a week. Can you assist please. It has been 2 weeks since my purchase. I think I have been fair in waiting 2 weeks for a response + cashback but I have received nothing. If no reply I will go to the ACCC on the grounds of false and misleading advertising and communication negligence.
@beechu Sorry to hear about the cashback issue. Let’s sort this out. Shoot me a DM with the details and we’ll get it sorted.
Thanks @gotyourback have sent a DM
Got it! I'll check your DM @beechu.
Anything is obtainable if you believe in yourself.
Go for that deal, my friend, you can do it 🙂