Flooded Laundry Due to Cracked LG Filter Hose

Jolakot on 08/07/2024 - 18:42
Last edited 08/07/2024 - 21:16 by 1 other user

Model: LG WV5-1408W (3 years old so out of warranty)

Last week our laundry was completely flooded while running a cycle, awful mess.

Tracked the leak down to the small filter hose with the screwcap that you use to empty water before taking the actual filter out, looks like it's developed a small crack where it bends around into the front housing (I've pulled the hose into the cavity to get a picture of the crack).

Video of the leak

LG support have been completely useless, they put you on hold while waiting for a technician and they either never get back to you or offer you a callback that never happens, which is a shame as I'd heard good things about them in the past.

So I can't for the life of me find a repair guide or even a part number for this, would wrapping it in a few layers of silicone rescue tape like a garden hose be a dumb idea?

I'd really appreciate a nudge in the right direction, thanks!

Electrical & Electronics LG Washing Machine

Comments

  • AndyC1 on 08/07/2024 - 19:00

    Google washing machine repair places near your work and take the part into them tomorrow to see if they have a replacement at lunch time.

    • HeWhoKnows on 09/07/2024 - 08:49

      Washing machine repairers typically dont supply parts unless they are repairing the machine.

      So yes to call them but then book a repair job with them

      Alternatively look on eBay for the required part.
      Plenty of appliance parts suppliers on there

      • Jolakot on 09/07/2024 - 11:33

        Yeah this was my experience with the repair places I called, wouldn't give me the part number without paying them to come out and have a look at it first.

        Fair enough, they're running a business after all, and probably don't want the hassle of selling me the wrong part because I misdiagnosed the issue.

  • coffeeinmyveins on 08/07/2024 - 19:01
    +3

    So I can't for the life of me find a repair guide or even a part number for this, would wrapping it in a few layers of silicone rescue tape like a garden hose be a dumb idea?

    Yes, that would be a dumb idea that won't work forever because other smaller cracks that have already started to form will likely burst too.

    While you're at it, look at your hose that connects to the hot/cold water taps. If it's rubber/plastic get it replaced with a metal braided one, they tend to burst every few years and if you leave the hot/cold taps ON and rely on the washing machine to suck the water in when needed, if it bursts you're in for a bad time.

    Ask me how I know :)

    • cloudy on 08/07/2024 - 20:56

      Ask me how I know :)

      you asked for it! How do you know?

      • coffeeinmyveins on 08/07/2024 - 22:41
        +1

        The plastic hoses to the cold and hot taps ruptured and because my partner leaves the tap open, yeah.

        We caught it quickly but it would have flooded in a matter of minutes

    • Jolakot on 08/07/2024 - 22:37
      +1

      Thankfully the water taps were one of the first things we replaced here, cheaper than insurance excess :)

    • Mechz on 08/07/2024 - 22:58

      I've never turned the taps off (nor did my parents) and never seen it happen in my lifetime.

      • coffeeinmyveins on 09/07/2024 - 06:24
        +2

        You're putting a lot of faith in those plastic hoses then

        They will burst, it's just a matter of when

        When did you last replace them?

        • Mechz on 09/07/2024 - 09:26

          Literally never.

          • coffeeinmyveins on 09/07/2024 - 10:43

            @Mechz: So that's what happened with us.

            The hoses were 5 years old and my partner always left the cold water tap open, to save having to close/open it when she did laundry.

            I started to turn the connection off when not in use, two weeks later the seal ruptured purely from the pressure difference. The hose crumbled in my hands.

            Change them before they burst.

    • HeWhoKnows on 09/07/2024 - 08:46

      Never had the washing machine water feed hoses burst.
      But you should always turn the water off at the taps when finished washing.
      This prevents constant pressure being placed into the hoses.

      And dont jump to any conclusions….
      Metal braided hoses burst too.
      ask any plumber!

      I had one burst under my bathroom vanity

  • Ghost47 on 08/07/2024 - 19:46
    +1
    1. Turn off the machine.
    2. Dry the hose thoroughly.
    3. Wrap duct tape around the cracked part of the hose.
    4. Contact LG or a parts place and ask for a replacement drain hose/tube (describe the part; not the grey one that goes out of the back of the machine into the sink, the black one that goes to where the filter is, the one with the plug on the end that you need to pull out to drain the machine).
    5. Replace hose.

    If you can wait until you get a replacement hose then don't bother with steps 2 and 3.

    A quick google comes up with this exploded view of the machine but I can't tell which part the hose is. It's not A276 because that's an inlet hose going by the part name. I suspect it might be K570 but since there's no photo and K570 isn't referenced in the exploded view (well done to whoever was working on that) there's no way to be sure. Just call part places and ask if they can check for you. I'm surprised you posted this here, it's like you're asking permission to put tape on the hose lol.

    • Jolakot on 08/07/2024 - 22:36
      +2

      Turns out it's actually part of the drain pump assembly, seems obvious now but definitely had me stumped: https://lgsparepart.com.au/washer-dryer-parts/15810-lg-elect…

      Haha, I didn't mean to word that as asking for permission just to wrap tape around it! More so worried about the tape holding the leak for a day before flooding the laundry again

      • Ghost47 on 08/07/2024 - 22:58
        +1

        Interesting, you can see the drain pump assembly in the exploded view too but the hose isn’t very prominent. Good on you for repairing it though instead of chucking the whole thing out and buying a new one.

  • altomic on 08/07/2024 - 20:59
    +2

    hi, I used to repair front loader washing machines. it is weird that it inside the machine rather than located inside the front flap. or have you pulled it into the machine? any way, I might have have a spare you can have.

    its not an essential part so I would remove the stopper and cut the hose close to where it exits the pump housing (before the crack) and put the stopper back in the shortened tube.

    or cut the end towards the stopper and attach that end to the pump housing.

    It's not like your going to need to drain the machine a million times before you source a replacement.

    but while you've got the machine open/accessible, remove the pump and clean out any crap in it (3 screws hold it on)

    • Jolakot on 08/07/2024 - 22:25

      I did pull the hose into the machine to get a decent picture of the leak, sorry should have mentioned that in the post.

      It seems obvious now, but until you mentioned it I didn't realise that the hose was actually part of the pump housing, not just attached to it.

      Looks like a new part is about $30 with plenty of guides on how to replace it

      Cutting the hose after the crack as a temporary fix is a great idea too, that should tide us over.

      Thanks for the expertise, really appreciate it :)

  • Mechz on 08/07/2024 - 22:57
    -1

    Why doesn't your laundry have adaquate drainage?

    • Jolakot on 08/07/2024 - 23:45
      +1

      I've never lived in a house with any drainage in the laundry, is that a common thing?

      Ours is just a flat tiled floor, if it floods then water flows straight into the hallway and bedrooms

      That would be pretty handy though

      • Mechz on 09/07/2024 - 09:27

        I never lived in a place without drainage in a laundry. I'm certain it's a building code requirement.

        The laundry is a wet area, all wet areas need drainage.

        • Jolakot on 09/07/2024 - 11:42

          Was curious and looked it up:

          For Class 1 buildings like houses, floor wastes are not always compulsory but may be installed voluntarily or as part of waste plumbing for fixtures such as baths, showers, basins or laundries. Australian Standard AS/NZS 3500.2 provides guidance on installing floor wastes and drainage for sanitary plumbing. Options for connecting bath and basin wastes to floor wastes or accessible traps are outlined.

          So they're required for apartments, but not for houses. All that's required for houses is basic waterproofing.

  • nswnotill on 09/07/2024 - 09:40

    Perhaps remove as much as you can of the faulty hose. Take it to a hose shop -(hydraulic, automotive, agricultural, garden etc) and my guess is they will have something close to your requirements. Then join to the remains of the existing hose via an insert and radiator clamp(s).

  • Duckie2hh on 09/07/2024 - 10:02

    Duct tape?

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