Was just at a client's house helping them take down their old TV.
They mentioned that Harvey Norman told him don't be surprised when the TV, 95" (maybe 85") Samsung, arrives already unpacked and bags opened due to testing prior to delivery.
Anyone else experienced this?
Sounds dodgy as.
If Four Corners did a special report on how Harvey Norman staff were actually snakes in human suits I wouldn't be surprised.
Channel 2 - Bunch of lefties and greenies.
Beware the bias that comes with Channel 2
ok boomer
Is there checks and balances for such a big franchise?
I tended to trust them more compared to smaller independents
Is my thinking flawed?
I wouldn't accept delivery of an open box. A lot of retailers attempt this on click and collect too.
GG tried this on me with a Chromecast. Was just shoved willy nilly back in the box and taped up.
JB-Hifi do this nearly every time. They hand you a form where you have to sign that the item is unopened and showing no damage. And then they look disgruntled when you refuse to sign until after you have inspected it.
The box shows no damage, or the item shows no damage?
(I'm guessing the second one)
Not sure if GG's explanation was legit but awhile back, I bought an upper end iron and it had some residual water in it. I was told that it was new, not a floor model and the manufacturer tests all stock before packaging and sending to distributors. They also said the same thing happens with some dishwasher brands and there's water inside. Seemed a bit shifty to me but I accepted it.
This is true for an iron of a decent brand.
@skid: Yeah last iron I had had in the manual it is normal for a bit of residual water left as per QC
@Jimothy Wongingtons: Mrs Gun said also residual fluids are common when she handed me a condom the last time I came back from a work trip
@skid: Thanks for confirmation, everyone. Not sure why everyone who confirmed this got down voted but I've up voted your comments.
This is correct
Miele test their dishwashers and advise some residual water.
Officeworks did to me on a click and collect. Bought a Google Pixel phone and when I got it home, it was a used phone. It was covered in finger prints and still had someone else’s account logged into it.
To me, an open box indicates that has already been opened and is more than likely a “return” of some nature, warranty or change of mind.
I’m happy to open it on their arrival for inspection, but I don’t accept “pre-opened” packages if I have paid for “new” items, especially with electronic items,
Why wouldn't you check this in store first and in front of them ? I guess lesson learnt.
It had the "click and collect" paperwork banded around it and I was on my way to a job. Wasnt supposed to be detouring past Officeworks, so I just grabbed it and threw it in the truck ot look at later.
Yep, lesson learned. Now I check everything before I leave the store. Even opening sealed items. I've heard of people resealing iPads and iPhones and getting a "refund" but putting an old shit phone back in and sealing it. I dont wont to get home and find this out and then fight with them with them thinking I'm the one doing the scam.
@pegaxs: Yeah that resealing scam is a pita. I had that happen to me, but luckily i opened it in store. They are real hardasses if you try to take it back, they just say item doesnt match the item we sold you. So always open stuff in store especially in Officeworks.
From now on I'm opening expensive items in-store. I have not been ripped off like this and I plan to keep it that way.
it could be due to ur location, assuming ur client is around nelison bay, thats a bit of a distance from newscastle, saves doing a number of trips to re deliver the item if its broken
You can write down the serial number of the unopened box before you purchase tje tv, and match it on delivery.
Sounds dodgy to me. We’re in an era where dodgy things are increasing everywhere due to “higher” interest rates. Businesses cost more to run, who knows, maybe this is a return and they’re passing it off as new. It makes no sense for them to do this. Surely Samsung would test the TV first before shipping it off? That’s what quality control is for.
HN are operated by franchisees, so it is possible some stores do this and others don’t.
I would be more suss about an open box from a big, high volume home centre store than one from the small town store.
Either a display model or a returned model. No way in hell I'd accept it.
I wouldn't have a problem with this. Been a few cases where people have received a TV that's damaged then gone to great pains to try and prove it wasn't them that damaged it. Maybe they did, maybe the transporters damaged it. Normally delivery people drop the box off to you and then leave. If I could see the TV arrive in perfect nick while the delivery people are there then i'd be satisifed. You can always check the service menu to see how many hours it's been operating for.
Been a few cases where people have received a TV that's damaged then gone to great pains to try and prove it wasn't them that damaged it.
This makes sense
but i'd be concerned your not getting some dodgy refurb or ex-demo
Some bags were opened and the box had replacement strapping but the screen film was intact. Client was happy in the end.
Went and picked up a 65" from JB and they opened the box and shone a light down to see whether there were any cracks or damages to the screen/panel. Explained to me what they were looking for and were pretty thorough.
Put the packaging pack in, taped the top and restrapped with those annoying straps.
Same here qirh jb hifi. 65" sony bravia. Slipped the box off looked over the panel, repackaged, taped and strapped up. This was done in front of us, can't recall if we had to be present for it though. I presume yes as we did pick up
May be this is latest thing.
Picked up Sony/Hisense TV from JB Hifi and Good Guys around 2015 and didn't see any sign of it being opened prior to click and collect.
It’s normal. JB hifi opened the TV box (in the front of me though) too to make sure screen is not damaged before I picked it up.
In the era of consumer extremism I totally get retailers. How would you run business if careless or dodgy people damage what they buy and pick up and claim a warranty return afterwards.
That's why I buy my phones from Telstra, and get them to transfer the data, in front of me. When you've been bitten once, you'll find a workaround to shitty return policies. (edit: Telstra haven't stuffed me around but other Telco's have)
TV's though, I'd welcome them opening the box beforehand, just to check for damage during transport. I forget the size but JB's won't sell you a certain TV size unless you let them install it now.
If you have chosen to have the TV delivered then I certainly don’t want the retailer opening it first before it leaves their store or warehouse, and I would send it straight back and wouldn’t accept the delivery if there were any signs of them opening the item I have paid for when it arrives. I don’t want the grubby hands of some careless sales person or dock hand touching my TV whatsoever. Opening it before the customer receives it can create new problems, for example the staff could be wearing rings, bracelets or watches that may rub up against the TV and come in contact with the screen or bezel scratching them. As the customer who has paid for the item I should be the first one to unpack it, touch it and inspect it for damage, I don’t care whether the retailer is satisfied (the standards of the staff member who checks it and what they consider acceptable might be lower than mine), I might not be when I check it.
There is also the issue of carelessness from their own delivery contractors to content with. When I took delivery of my 77” Sony a95L QD-OLED TV in December last year, a Harvey Norman delivery contractor delivered it in a ute, vertically up on its side (which I have photos of), that’s not how you’re supposed to transport a TV (the manufacturers own instructions on the box say so), and the retailers should know better and make sure their delivery drivers don’t load TV stock on like that.
I bought a SONOS speaker from GG, the green eco plastic free packaging nowadays are so easy to open and put back. There is no tape or tamper seal on the box. Anyways went home and opened it up, back of the speaker had some fingerprints, power cable was also not coiled neatly. Some care was taken to make it look new but it just looks like the staff had taken it out and given it a go before putting it back. In the end it was too hard to prove so I accepted it.
My Parents store used to open anything expensive before it went out. The main reason was who was liable for it, if it was good when it left the store then the carriers insurance was responsible for any damage as opposed to the store, If it was unopened/unverified then the store was responsible.
The Goods Guys opened the box at the loading dock and looked over a stupidly expensive boardroom TV. They said they'd been caught out with people blaming them for damage.
I wouldn't trust HN though.