nbn - Optical Light off (FTTP)

bloopzorm9 on 05/07/2024 - 16:30

So, I've been having varying internet issues over the last 2 weeks. Started with random dropouts, and then on Monday this week the optical light went red. NBN came 2 days later and seemingly fixed the problem, internet was working for about 16 hours. Then the internet stopped working and the optical light was off entirely.

According to the NBN manual, this means the box has been disabled remotely, which I was hoping just meant someone had turned it off by accident and could now just turn it back on. @ days of waiting later and NBN has been booked in for another site visit on Tuesday.

I guess I'm half ranting, half interested in seeing if any others have had an issue with the optical light going off and how it was resolved? Also open to any ideas for reasonably priced temporary internet, since hotspotting off my phone is driving the kids and wife mental, and making remote work a bit of a challenge.

Internet Broadband nbn

Comments

  • mrkorrupt on 05/07/2024 - 17:01
    +3

    what did the ISP say when you called them for the latest issue

    • askbargain on 05/07/2024 - 17:15
      +7

      Your call is very important to us.

      • ginger-gin on 05/07/2024 - 18:32
        -1

        Damn bro you roasted not isp 🤣

      • HeWhoKnows on 06/07/2024 - 08:12

        And "we have high demand at the moment"

    • bloopzorm9 on 05/07/2024 - 17:20
      +1

      They raised it with the reseller after the usual 'restart Internet and nbn box' shenanigans, and the reseller raised it with NBN. NBN said they fixed it, my ISP said they didn't, and now NBN is coming out to look again.

      • jv on 05/07/2024 - 17:23
        -4

        now NBN is coming out to look again.

        Looking forward to your next thread…

      • HeWhoKnows on 06/07/2024 - 08:14

        Ahhh the wonders of modern technology

        I think I will stick with my FTTC with phone line connecting Pit to my wall.

        • Twix on 06/07/2024 - 11:06

          GPON FTTP is not new and nbn have used FTTP since 2010. FTTP is the best for reliability, FTTP has the fastest download and upload speed and low latency. FTTC is less reliable than FTTP.

    • payless69 on 06/07/2024 - 10:52

      We need to go thru a proper identification with you
      then the next 100 support staff will do this all over again.
      20 hours later they ask to call an electrician to check your mains fuse.

  • pineapple on 05/07/2024 - 20:54
    +1

    nbn replaced my NTD on their first site visit when the optical LED was off

  • AngoraFish on 05/07/2024 - 21:49
    +2

    Usually a red optical light means that the cable has been broken in some way. Fiber is extremely brittle and it's easy to do. It should have nothing to do with the NTD being disabled remotely. In fact, if the optical light is red it means there is no signal and therefore there is no way that the NTD could be disabled remotely, or turned back on again.

    I just went through something like this that only resolved a couple of weeks ago.

    I started getting dropouts with the red optical light, usually overnight - seemed to be related to low outside winter temperatures. The light would normally come on again once the outside temperature heated up a bit in the morning.

    After being told to replace all my gear and go through the entire ten step series of isolation tests with no results on half a dozen helpdesk calls, Superloop would log a booking for an NBN technician to come, after which NBN would immediately (within a an hour or two) cancel the booking once the service came up again.

    This happened several times over about three weeks. Sometimes the dropouts were every night, but occasionally I'd get a run of 3-4 days without a dropout.

    The people in the Superloop's Sri Lankan call were various degrees of useless.

    I ended up logging a complaint with the TIO, who called me the next day and got the issue escalated with Superloop.

    The escalation guy in Superloop was super passive aggressive and quoted me completely irrelevant clauses from the NBN provider manual explaining why NBN was not obliged to do anything about my service being down for several hours most days.

    Finally the optical light went red permanently, which was probably why an NBN technician actually turned up eventually, rather than the fact that I had escalated to the TIO.

    After a technician dug up my front yard and part of the nature strip, it ultimately turned out that there was a slightly loose connection in the NBN utility box attached to my house.

    After hotspotting for a while, and then buying a Vodaphone sim on a 45GB monthly deal and a cheap 4G modem from Officeworks as a temporary measure, I finally ended up going with a proper unlimited TPG 5G plan instead https://www.tpg.com.au/5g-home-broadband , which I'm going to stick with even though the problem now appears to be finally fixed because it's cheaper, works great and I am ready to take a long term break from NBN.

    Good luck.

    • bloopzorm9 on 06/07/2024 - 08:35

      Thanks for the write up, mate. Sounds similar to my last few weeks. Definitely close to going back to a 5G set up, will see what happens this week.

      • Twix on 06/07/2024 - 11:28
        +1

        Normally FTTP doesn't dropout. It could be a faulty NTD box, damaged fibre cable, loose fibre cable or a faulty optical line terminal card at the fibre access node. I would use FTTP as the main and 5G hotspot as a backup since you WFH.

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