Credit Card Used for Someone Else Kayo Subscription

rocky7st on 18/06/2024 - 18:31

Does anyone know how I can stop my credit card being charged for someone else Kayo subscription. This person must have somehow got my details.

I've tried:
1) Ordering a new card but as it's a subscription the payment keeps going through
2) Contacting my bank but they said I need to check with Kayo
3) Asked Kayo but they said this
Thank you for getting back to us. We understand that you wish to cancel the subscription, however, we will not be able to due to our privacy policy, please note that we can only make changes to the account specially cancellation if it is requested and verified by the account holder

Only option I see how is just cancelling my credit card altogether. Is this my only option or is there something else so that I don't have to cancel my credit card

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Comments

  • askbargain on 18/06/2024 - 18:35
    +13

    Your bank is BSing you.

  • soan papdi on 18/06/2024 - 18:36
    +8

    Issue a chargeback, your bank will suddenly start caring.

    • rocky7st on 18/06/2024 - 18:51

      Done it 3 times they just approve it and close the case lol

      • askbargain on 18/06/2024 - 18:53

        do you get your money back?

      • soan papdi on 18/06/2024 - 18:56

        So 3 cashbacks for the last 3 months? Or is this spread out over a period? Was it the same card number each time?

        • rocky7st on 18/06/2024 - 18:58

          It's a weird cycle
          29 Mar
          6 May
          28 May

          • jv on 18/06/2024 - 19:55
            +1

            @rocky7st: Could be 3 different accounts.

  • MS Paint on 18/06/2024 - 18:50

    1) Ordering a new card

    A replacement card or a whole new account?

    This person must have somehow got my details.

    If you don't know them then cancel the card FFS.

    • rocky7st on 18/06/2024 - 18:52

      Replacement card. It's only been this transaction that they seem to have used it on

      • MS Paint on 18/06/2024 - 18:58

        That will achieve nothing. Cancel your card now and get a new one issued. You are being defrauded.

        • rocky7st on 18/06/2024 - 19:01
          +1

          Yea will do thanks

          • MS Paint on 18/06/2024 - 19:21
            +8

            @rocky7st: Surprised the bank didn't do this when you told them an unknown person is using your card details.

    • DashCam AKA Rolts on 18/06/2024 - 20:40
      +1

      ADAFFS

  • holdenmg on 18/06/2024 - 19:33

    This: https://www.afca.org.au

  • Randxyz123 on 18/06/2024 - 23:13
    +3

    Who did you speak to at the bank? Must have been someone new or just didn’t get what was going on. This is fraud. Your bank can get this money back.

    Cancel your credit card urgently. Who knows what else they’ll use it for. Ring them first thing tomorrow morning and block your card in the app ASAP.

  • blitz on 19/06/2024 - 00:14
    +3

    Huge chunks of this story are missing, OP.

  • justdigi on 19/06/2024 - 07:24
    +1

    Yeah what bank is this? I wouldn’t want to take a credit card from a bank that can’t fix obvious fraud.

    • rocky7st on 19/06/2024 - 08:30

      It's AMEX

      • FirstWizard on 19/06/2024 - 11:15

        With AMEX, when you go to order a replacement card, they give you a list of reasons to pick from.

        From memory, if you choose Lost or Damaged, they issue a new card with the same number but a new CVC.
        But if you choose stolen they issue you a new card number.

        Which one did you choose and did you actually get a new number the first time around?

        • kerfuffle on 19/06/2024 - 11:17

          From memory, if you choose Lost or Damaged, they issue a new card with the same number but a new CVC.

          I've lost an Amex before and had a new card number issued. The 4th digit from the end tells you how many times it was issued e.g. 3 means it was issued three times.

  • DingoBilly on 19/06/2024 - 11:46
    -2

    Someone has your credit card details but is only using it to scam you for a Kayo monthly subscription? Rather than buying game consoles, TV's, whatever, that's their focus?

    I don't understand how:
    1. You haven't notified the bank to change your credit card entirely so they can't access it any more.
    2. Why the scammer isn't really scamming you and taking advantage of it.

    Seems like a lot of information is missing here.

  • Bruceflix on 21/06/2024 - 11:35

    I have never heard of a card being replaced with the same numbers after reporting fraudulent transactions. I smell a BS post from the OP.

  • dm02 on 23/06/2024 - 16:21

    This is usually done with Visa Account Updater or Mastercard Automatic Billing Updater, but it's not supposed to be enabled when a card is replaced due to being stolen/the details being used fraudulently. Might need to ask your card issuer to disable this function if possible.

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