Refunds and Cancellation Fees

MrMoo on 18/06/2024 - 16:13

I'm just wondering how to proceed when it comes to cancellation fees when a customer asks for a refund.

We sell shirts. We have a customer who ordered 5 Medium shirts which we need to acquire from a supplier. After getting the 5 mediums shirts he changes his mind and asks for 5 small instead. We then return the 5 mediums and get 3 small and 2 are out of stock. Upon learning this the customer decides to cancel the whole order (Including the 3 small we have available).

Is it legal to impose any cancellation fees on the customer? Or is he entitled to a full refund?

General Discussion

Comments

  • Eeples on 02/07/2024 - 01:45

    So it was a phone order… did he pay by EFT.. or give credit card info over the phone?

    I think you should stop taking phone orders. Let them use the website… engage with your supplier so it shows stock levels.

    Did he change his mind about the size before he received them? That’s weird.

    Typically when ordering Asian sizes…. It’s best to get 1 or 2 sizes up.

  • Ridiculous Panda on 04/07/2024 - 10:52

    Honestly, if these are custom-made t-shirts then I see your point. Otherwise, refund and sell them to someone else.. what is the cost that incurred to you by this (besides time)?

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