I Recently purchased a Segway scooter as part of this deal
When it arrived, I unpacked it and went to do the setup, but it was dead. Wouldn't turn on (yes I plugged it in) or bind with my phone to activate it.
I can see it appear on the app, but it won't connect. It seems like the power button is busted.
I called mobileciti, all good they said, we'll send you an email with RMA / return details. The email was "here is Segways phone number and email"
I can see from some previous posts here that they have done this before.
This is the relevant section from their warranty page on their website
Dead on Arrival/Damaged in Transit.
If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day).
Now I'm wondering what my next course of action should be, I never actually got the chance to state whether I wanted a refund or replacement, I was told to go away before getting to that point.
With other retailers, a DOA always seems to be a speedy exchange (and it seems like it should be with mobileciti too if you look at their return policy), but right now I'm stuck with an expensive brick.
Ozbargainers, what would you do? Anyone have similar experiences to share?
@AHUANG