Boost Sim Activation through Chat and Got Interrogated

Eugklng on 14/05/2024 - 21:26

Tried to activate some of those boost sims with cashback. Self-service failed, so went through the chat. I got interrogated as follows:

  1. Thank you for authenticating the account. I can see here that you already have multiple sims. Can you please tell me why you have multiple services in your account? Because Boost is for consumer use only and not for business.

  2. May I know why you're keep on acitvating new sim instead of recharging your existing sim?

  3. Yup, my question is may I know why you're keep on acitvating new sim instead of recharging your existing sim? Do you have any issues with recharge?

  4. I see, because I'm afraid that your account might be flagged as fraud by the system. We're already strengthening out system's security and having multiple services and acitvating new sims without reason can trigger the system. And we don't want you to experience any inconvenience.

  5. I can activate the sim you provided but this will be the last activation will be made on this account. It is now being monitored and if you want to keep on using Boost, please follow the right process for recharge.

  6. Cashbacks are for new customers only and not for an existing customers to abuse it. We have different offer for existing customers and it's being sent via email and sms.

So I wonder if this a new policy to crackdown on those cashback deals?

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Comments

  • Neoika on 14/05/2024 - 21:31
    +3

    30 services in the account?

    • Eugklng on 14/05/2024 - 21:32
      +3

      I counted…16

      • Neoika on 14/05/2024 - 21:33
        +2

        The last known limit is 35, unless updated recently.

      • Wiadro on 14/05/2024 - 21:50
        -3

        why do you need 16?
        i cant deal with 2 numbers and than there's people with 16

        • Eugklng on 14/05/2024 - 21:51
          +5

          you must be new here

      • tooblue on 15/05/2024 - 17:07

        That's why good things don't last.

        Eugklng
        I counted…16

        How did you place the orders through "Something went wrong"?
        All those cashback offers require to activate within 30 days of purchase. Why do you have so many active services?
        Don't you cancel the services after burning the SIM?

        • Eugklng on 15/05/2024 - 17:13

          "Something went wrong" has happened to me but at times I still managed to get through.

          I do not have many active services. I've only got 2 at a time as I use them for car hotspots. The services that are linked to my account are already expired but they remain linked to my account for 6 months I believe and the Boost rep is questioning those.

          It'll be great if they allow me an option to cancel old expired sims. Can't do that. Have to wait for the 6 months and let it disappear on it's own.

          • tooblue on 15/05/2024 - 17:30

            @Eugklng: Thanks for explaining.
            I am wondering if calling them to manually cancel the service or porting out would make the expired numbers disappear in their system.

  • Master Bates on 14/05/2024 - 21:33
    +2

    This explains why the automatic activation never works.

    Might be time to get a new identity to continue the cashback rorting.

  • scrimshaw on 14/05/2024 - 21:35
    +10

    Yup, my question is may I know why you're keep on acitvating new sim instead of recharging your existing sim? Do you have any issues with recharge?

    You could just explain it by saying that it's cheaper to buy a brand new Boost sim than it is to recharge. SIM Kits get all the discounts but recharges are typically full price.

    you don't have to say anything about the cashback promotions.

    • Eugklng on 14/05/2024 - 21:40
      -5

      yeah..I didn't know I was speaking to the CEO online who was doing the activation for me. Dang I should've known better! The CEO of this company was completely clueless that their cashback offer was being used like this and I had to be the one to tell him. Forgive me please.

      • noelhoi on 14/05/2024 - 23:46

        Did the person tell you that s/he’s the CEO? How’d you came up with that conclusion?

        • Eugklng on 15/05/2024 - 07:14

          I was being sarcastic. The truth is I’m sure boost is well aware a long time ago how their cashback promo is being abused and they do not need me to tell them about it and that’s why they’ve already put measures in place

  • Sye on 14/05/2024 - 21:40
    +5

    Tell them you're a Professional OzBargainer.

    • lachhelix on 15/05/2024 - 02:03
      +2

      You better watch out - OP will be flagged for "Boost is for consumer use only and not for business" 😂

  • OMGJL on 14/05/2024 - 21:52

    well I still have 12 expired services sitting in my account. I have talked to the chat to manually deactivate some at some stage, and I am sure some have disappeared after 6 months..

    no wonder why I can't buy new sim or activate new sim via boost website anymore, lol.

  • HopSkipJumpFallSplat on 14/05/2024 - 23:08
    +5

    I'd of just closed the chat, and taken note of CS reps name, and come back later trying for a different CS rep, have done this once before with a rep that questioned me.

    • Eugklng on 15/05/2024 - 07:18

      But ever wondered why self-service activation constantly failed and needing to go through chat for this?

      • HopSkipJumpFallSplat on 15/05/2024 - 10:49

        Because they blacklist us for excessive use of new sims.
        Step one, Something went wrong when ordering, beat that and keep doing it.
        Step two, can no longer activate ourselves, need CS to do it.
        Step three, even CS fail to activate due to ID verification failing, at that point you need someone elses ID to burn with them.

        • Eugklng on 15/05/2024 - 17:17

          So you are saying I just had bad luck and got a CS that asked too many questions? So this is not some new policy being put in place to end this gravy train?

  • mantra on 14/05/2024 - 23:32
    +1

    sometimes chat reps assume im a business i've never pressed the business checkbox upon activation and no rep ever cared so never had to elaborate

    doubt they service consumers only; from memory they ask for ABN if you press the business check box

  • mskeggs on 15/05/2024 - 07:18
    +1

    I think it is funny you are indignant about getting questioned over using the new customer offers when you are a returning customer.
    We make use of them because usually the business doesn’t care, but the corollary of that is you can’t act all entitled if they do.
    “I’ll take my $0 I spent to get terabytes of data elsewhere!’

    • Eugklng on 15/05/2024 - 07:21
      +1

      I’m only replaying what the boost rep has said. Find a word in my post that shows I’m entitled and indignant? This post is to tell everyone here it’s likely this boost train has reached its terminal and it’s time to get off

      • mskeggs on 15/05/2024 - 07:24
        +1

        I read it as a complaint you were interrogated.

        • Eugklng on 15/05/2024 - 07:25

          Then that’s you’re own mistaken interpretation

    • HopSkipJumpFallSplat on 15/05/2024 - 10:51
      +2

      “I’ll take my $0 I spent to get terabytes of data elsewhere!’

      Lol

      Actually come to think of it, I've done that, using a $0 Amaysim atm, lol.

  • Drpepper666 on 15/05/2024 - 14:13

    They've been doing those for ages. Just port out to aldi then back in

    • Eugklng on 15/05/2024 - 17:18

      Porting probably won't be an issue, but in my case I have a main line that I keep active. These are just "extras"

  • nicOzBargain on 16/05/2024 - 16:23

    Whats stopping us from using another email to open up a new Boost account for activation?

    • HopSkipJumpFallSplat on 16/05/2024 - 17:13
      +4

      Proof of Identity for activation, they'll detect you already have an accnt. with them.

      Different email amongst other details to get past something went wrong when ordering is fine, activation requires ID.

  • Neoika on 05/10/2024 - 19:58
    +1

    Find a possible self-serve solution: use another device to activate it.

    Strangely, I haven't been able to activate a new SIM on a desktop for some months, but it just worked on the phone Chrome browser without issue last month. Clearing the cache and using incognito mode on the desktop do not make a difference. It always fails at selecting recharge and accepting upcoming price change. The same thing happened today.

    In addition, I have no and 1 active service in the account on both occasions. I contacted CS to remove 4 temporary services to empty the account a few weeks before activating the first one.

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