Looks Like Dell Has Been Hacked!

Aerith-Waifu on 10/05/2024 - 04:13
Last edited 10/05/2024 - 11:01 by 1 other user

This is the email I got!

Dell Technologies takes the privacy and confidentiality of your information seriously. We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell. We believe there is not a significant risk to our customers given the type of information involved.

What data was accessed?
At this time, our investigation indicates limited types of customer information was accessed, including:
Name
Physical address
Dell hardware and order information, including service tag, item description, date of order and related warranty information

Computing Data Breach

Related Stores

Dell
Dell

Comments

  • EightImmortals on 10/05/2024 - 06:22
    +9

    It's OK, you can trust the government with ALL of your information, they'll never get 'hacked' like these other amateurs. :)

    "The ‘Trusted Digital Identity Bill 2021’ is a piece of legislation designed to act as the framework for a permanent and expansive ‘digital identity’ for all Australian citizens.

    ‘Digital Identity’ acts as a master ID, joining together previously disconnected government databases containing confidential personal information.

    Where the myGov app links things like a driver’s licence, passport, Medicare card, and vaccination record – the Digital Identity sets out to link ALL government data related to a person. Future iterations of the Digital Identity propose to pair this data against private sector information, such as purchasing records, to create a rich digital view of a citizen."

    • DingoBilly on 10/05/2024 - 08:01
      +1

      If you're this paranoid you shouldn't be using the internet. Hackers might hack you at any moment!

      • EightImmortals on 10/05/2024 - 11:08
        +7

        Maybe. But they can't hack into one database and get ALL my information in one go.

    • dr on 10/05/2024 - 08:59
      +16

      I don't understand why this comment was downvoted.
      It seems like everyone here is OK with their personal information being shared with anyone on arbitrary basis (and yes it will be on arbitrary basis once you get that public-private partnership going).

      Oh you are eating out too much, you bought small size condoms on Amazon, you are donating to these as of today non-kosher organisations, you had mental health consultation last month, you have X demerit points on your license (your insurance is 300% more expensive), you won this much money at the Casino… and all of that accessible through a single connected ID that hopefully never gets hacked. Welcome to 1984!

      Ironically media here hysterically complains about social credit system in China, while we are building 2.0 version of the same thing

      • 7ekn00 on 10/05/2024 - 09:38
        +11

        Problem is 88% of the population are sheep and will just follow whatever authority does / says :/
        (there was a famous psychology experiment where random people were instructed to give increasing and eventually LETHAL electricity shocks to "others" - and 88% of people did it without question because the "authority" in the room told them too)

        You see it here in the forums all the time ;)

        I am learning Mandarin so I can protest my allegiance to supreme world leader Xi when China win WWW3 and it becomes apparent to the masses as to how a social credit system v2.0 becomes global and suddenly relevant :/

        • postnut on 11/05/2024 - 09:28
          -1

          that psychology experiment is the most "trust me bro" anecdote I've seen today

          • 7ekn00 on 11/05/2024 - 13:37
            +2

            @postnut: Whatever, I understand half-wits have trouble with search, reference for the inept:

            Epstein, R. (1966). Aggression toward outgroups as a function of authoritarianism and imitation of aggressive models. Journal of Personality and Social Psychology, 3(5), 574–579

            Go look it up, it's a great read for those that like to tear down others without any attempt to search (you will need PubMed access) ;)

            • postnut on 12/05/2024 - 10:20

              @7ekn00: I concede, I read the abstract, and it is mostly true to your words.
              I must say that the part of your comment that led me to call BS is the capitalized "LETHAL", by definition someone had to die right? Did anyone actually just get executed in that study? or like were some people allowed to press buttons and they chose to press it when it was labelled "lethal" (I don't have PubMed).
              Also wack to see N word floating in academic, damn

              • 7ekn00 on 12/05/2024 - 10:57
                +1

                @postnut: No, it was all "faked" by the people on the receiving end, but that was not known to those administering the shocks!

                Those being instructed would turn a dial that controlled the severity of electrical shocks - the dial even had the word "Lethal" on it that the sheep were told to administer onto subjects, but clearly chose to ignore when an authority told them to do it …

          • Miami Mall Alien on 15/05/2024 - 13:15

            @postnut:

            that psychology experiment is the most "trust me bro" anecdote I've seen today

            You've never heard of the Stanford Prison Experiment or the Milgram experiment?

            Lol, congratulations on proving 7ekn00's point:

            Problem is 88% of the population are sheep and will just follow whatever authority does / says :/

            Two of the most important psychological studies ever conducted proved that the average Western citizen is a functional sociopath that only needs the most gentle of persuasion and fear-based coercion from authority figures to turn into a full-blown, goose-stepping Nazi with zero empathy for others who would happily condemn their fellow man to [insert totalitarian execution method/oppression here].

      • bargaino on 10/05/2024 - 10:37
        +6

        People "say" they care about privacy, but their behaviour consistently shows they do not.

    • garetz on 10/05/2024 - 09:45
      +6

      Any database can be hacked, government databases are no exception, plus all your information is going to be shared with all the other five eye nations through their intelligence agencies.

      The more information the government gets on its citizens, the easier it is to fine you for any infraction.

    • kitiara666 on 10/05/2024 - 11:04
      +3

      In australia, your voice will grant me.

      Access to your services account :P

    • Clear on 10/05/2024 - 12:47
      +3

      It can get quite scary very easily on how much info can be found on one person.

      With your name and DOB I can bring up your Medicare number, Health Identifier, address etc through HPOS and later your My Health Record among other things. Fortunately not just anyone can go accessing HPOS but still a lot of information that can and will be easily abused.

      • kiitos on 10/05/2024 - 15:43

        But presumably that access is audited.

        • Clear on 10/05/2024 - 16:07

          Minimal in my 10+ years working in the sector.

  • Jimothy Wongingtons on 10/05/2024 - 06:40
    +1

    @Muzeeb

    • MS Paint on 10/05/2024 - 06:53
      +3

      Tough times

      • Jimothy Wongingtons on 10/05/2024 - 07:14
        +8

        Any chance of ‘we’re sorry’ 69% discount on Alienware monitor voucher

        • pegaxs on 10/05/2024 - 08:40
          +3

          Hacked makes cents, cheers…

  • StraightGuy on 10/05/2024 - 06:48
    +2

    “Dell Technologies takes the privacy and confidentiality of your information seriously.”

  • bigbadboogieman on 10/05/2024 - 08:02

    Just got the notification.. I had purchased OzB's favourite monitor.

    What is Dell doing?

    Nothing that will add any value to the people who got breaches.

    ~~~~
    Hello,
    Dell Technologies takes the privacy and confidentiality of your information seriously. We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell. We believe there is not a significant risk to our customers given the type of information involved.

    What data was accessed?
    At this time, our investigation indicates limited types of customer information was accessed, including:
    - Name
    - Physical address
    - Dell hardware and order information, including service tag, item description, date of order and related warranty information

    The information involved does not include financial or payment information, email address, telephone number or any highly sensitive customer information.

    What is Dell doing?
    Upon identifying the incident, we promptly implemented our incident response procedures, began investigating, took steps to contain the incident and notified law enforcement. We have also engaged a third-party forensics firm to investigate this incident. We will continue to monitor the situation.

    What can I do?
    Our investigation indicates your information was accessed during this incident, but we do not believe there is significant risk given the limited information impacted. However, you should always keep in mind these tips to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell accounts or purchases, please immediately report concerns to [email protected].

  • kiitos on 10/05/2024 - 08:34

    When did people here buy from Dell? I've bought from their normal online store a number of times over the years, and also from their outlet, which required a separate login, a couple of weeks ago.

    • barge-in hunter on 10/05/2024 - 10:22

      I received the email at 4am AEST today

  • barge-in hunter on 10/05/2024 - 10:22
    +3

    A bit more detail has been shared; it looks like they're downplaying it a bit

    Scale: 49 million customer records, (more or less) worldwide
    - ~7 million are individual people
    - ~11 million are general companies
    - ~rest is enterprise/partner/schools/etc

    Data exposed:
    - Full name of the person/company
    - address
    - city
    - province
    - post code
    - country
    - Unique 7 digit service tag of the system/product purchased
    - product shipped date
    - warranty plan
    - serial number *(monitors only)
    - Dell customer number
    - Dell order number

    • eug on 10/05/2024 - 11:40
      +1

      A bit more detail has been shared; it looks like they're downplaying it a bit
      Data exposed:

      Isn't that exactly "Name, Physical address, Dell hardware and order information, including service tag, item description, date of order and related warranty information"?

      edit: Oh sorry I'm guessing you meant the scale.

  • Kid A on 15/08/2024 - 09:38

    I just received this email. A bit strange it's taken this long given the date of the OP, unless there have been multiple breaches. Or perhaps they're really this slow at notifying people affected.

    • delben on 15/08/2024 - 18:13

      I received it today as well.

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