My Hisense TV (58S5) has stopped working. Followed some trouble shooting procedures, but won't turn on.
It's still under the manufacturers 3 year warranty.
I understand I can make a claim via Hisense, or the store I used, The Good Guys.
Just wondering if anyone can advise which is likely to be quicker outcome? Going via the manufacturers call centre, or taking the unit back to actual store I bought it from?
Manufacturers, as they will come and fix it for you :). Unless you want to drag the TV back to the store.
The less people involved the better!
I normally go through retailer first. but in this case a TV is too large to drag back to store like bobok said.
We had an issue with a Hisense TV a couple of years ago and their help line service was fantastic.
Hisense, they will come out onsite…
Can confirm. I’m in Brisbane and when my Hisense tv started acting weird, someone was at my house in a few days. TV replaced on the spot. Was actually super smooth
Samsung too, they have roving contractors. Never leave them alone in your house or alone with your TV btw.
Why not?
I understand I can make a claim via Hisense, or the store I used, The Good Guys.
Correct
Just wondering if anyone can advise which is likely to be quicker outcome? Going via the manufacturers call centre, or taking the unit back to actual store I bought it from?
The Good Guys are not going to give you a refund/replacement on the spot. They will send it off for repair.
So you're best to call Hisense as they'll come to your home and repair the TV/take it away and bring it back.
My experience going through tgg was they literally just open a case with Samsung for you and dust their hands. Samsung then talk to you and tgg have 0 involvement from then on.
Yes because the warranty is manufacture warrant not TGG you cant except staff that work there to come there and repair your TV, unless you have extra warranty then it HAS to be TGG who takes the responsibility and pay for repairs. It's the same with every store in Australia. TGG use same fault system as Myers, JB, DJI and almost all other brands out there.
Ik a customer who had minor fault with TV they couldn't get menu up(due to glitch), and they had extra warranty and was out of manuf warranty. Instead of sending repairs, they decided to replace the whole $2000 just for a small menu error. Thats what TGG decided.
Just wondering if anyone can advise which is likely to be quicker outcome? Going via the manufacturers call centre, or taking the unit back to actual store I bought it from?
Can't remember what it was, but a few years back, I had an issue with something that was under warranty, contacted Harvey Norman(?)… the estimate was 8 weeks. Contacted the manufacturer… from pickup to getting it back was 7 days. Free of charge
I always choose manufacturers. They will organise everything.
Someone here will tell you the law says the retailer has to help. I say just because they have to doesn't make it the best outcome for everyone involved.
🔮 Get out your crystal balls fellas, divine how old the TV is based on the clues OP generously provided us.
Not 6 years!
probs a bit late but still, as person who used to work there;
Going thru where you brought is is bit better, as that way the case will be in the system in case something happens later on, as most store have to obey no lemon policy.
When a staff member creates case it goes to the supplier or their own repair agents, and they send someone out to your house to check. I'm not sure if it's still the same if its over 50" it'll be in you home repair.
At least this way, if Hisense say no, the store can force them to take action via their escalation department or hisense rep depending on issue.
Don’t go through the good guys if you have one of those “ gold warranty “ extended warranty things that they sell you just after you have made a largish purchase. I paid $400 for an extra 5 years warranty on a television! It’s a scam and a joke! No one wants to know. It’s a rort.
I have spent tens of thousands of dollars over the years with this good guys. Will never buy there again! PAC of thieves!
My experience with manufacturers is it was easier to just go through to manufacturer