Hi all, I jumped in on the Black Friday deal for 2x FireCuda 530's.
I just got notification today that the order was cancelled by Amazon UK. Bummed out because these are ~2x the price now. Did anyone actually get one of these from that deal?
In general, how sorry are Amazon in cases like this - sorry enough to offer a voucher for the difference? (haha)
Not much you can do about it, might as well ask.
Although ive noticed over the last 6 months they have become less and less accommodating.
:(
Not sure why TF they accepted the order in the first place. It's not like it was a third-party seller - I'm certain Amazon's site originally said 'sold & fulfilled by Amazon UK' - looks like they switched the link since then too. Salty & staring at the spot where the pound of flesh should be.
Mine says sold by Amazon UK on the cancelled page.
Also got the cancel on order for 2x today. I'll try the chat on the weekend when I get a chance.
To be honest it felt like they were running a 'if we get this cheap batch then we can sell them' and they didn't get the stock. Does seem like an anti-trust situation where they can take an order for their owns company (not charge it but hold power to charge whenever theh want) and then cancel if market conditions change in their favour.
Locks in potential sales that would otherwise have gone to a competitor, and prices have now risen so just cancel.
Had the same thing happen for one from Amazon US. Unfortunately when you order overseas on Amazon it's generally always a 50/50 if it will ship or not in my experience..
100% shipped in my limited experience
.
Has happened to me with a different item that was awaiting more stock.
Irritatingly, during my wait it came into stock in AU for a slightly higher price. Amazon offered to cancel my order so I could order in AU, but would not supply me the Au stock to fulfill the delivered from the UK order (even though placed via Amazon.com.au).
Same thing happened to me.
A complete scam. They were betting their wholesale price would go down, and when it didn’t, they just cancelled.
Honestly I’m not completely surprised. Amazon doesn’t get much of my money anymore. They will get even less now.
They were betting their wholesale price would go down, and when it didn’t, they just cancelled.
You might be onto something. At the time of ordering the listing said "delivery by Feb 2024", which was kinda weird - I thought Amazon were being careful not to over-promise on delivery around xmas, and that it'd most likely arrive much sooner… Pfffh!
I checked the link in the deal from time to time & saw that Amazon UK had the item in stock, but at a much higher price. Silly me felt secure that my order was in & that it'd ship eventually - I was willing to wait for what would have been a pretty decent deal considering today's prices.
I chatted to a customer service bot a few weeks ago & it promised to get the order moving. An Amazon bot's promise is worth 0b0, it seems.
Ooh, FireCuda.
So how do you even go about lodging a complaint?
nvm, I went around and around with 3 different customer service bots and in the end the best they would do was $5 off some random drive. Not worth my time.
I'll trust an Amazon Black Friday deal ever again and I'll never order anything from outside my subscribe and save stuff which I'm pretty sure they are making a loss on anyway… or somebody is.
Amazon, apology accepted!
I got two almost identical emails from Amazon yesterday:
…To help make up for the inconvenience, we've applied a $30 Amazon.com.au Gift Card to your account…
Here's the kicker though - I checked my account and they'd applied $90!! Why? I'm pretty sure it's because I originally ordered 1, then cancelled soon after because my bro-in-law wanted one & we could nab the discount for buying two… Seems the $30 was applied per item, not per order, inclusive of the original order for 1 that I'd cancelled myself! Score!
Already spent it, just incase they realise their mistake & pull it back.
Well all you can do is ask? The answer is prob no though.