Sacca's Fine Foods Asked Me to Use Self-Checkout

crazyguy on 27/02/2024 - 12:32
Last edited 27/02/2024 - 12:39 by 1 other user

I recently went into Sacca's Fine Foods in Northern Suburbs in Melbourne with my mother.

We generally buy lots of fruits and vegetables never had any issues before. Last time in store staff asked me to use self-checkout despite my shopping cart having 20+ items, citing staff shortage, although there was a staff managing the check-out.

To me it appeared clearly, she was not interested in bagging my items. I was fuming but somehow kept my patience and completed the shopping.

Apart from not going again and leaving a negative review I was wondering what are my options in such a scenario? Can I leave the cart inside the store and take my business elsewhere?

Food & Grocery

Related Stores

Sacca's Fresh
Sacca's Fresh

Comments

  • Jimothy Wongingtons on 27/02/2024 - 12:33
    +14

    Can i leave the cart inside the store and take my business elsewhere?

    Sure , not like they’re going to fine you… but you’ve already spent the time selecting the items

    • crazyguy on 27/02/2024 - 12:35

      Thanks mate, its a double whammy spent time selecting and then spent time self-billing what's next load the aisles and we will give you discount..

      • Jimothy Wongingtons on 27/02/2024 - 12:36
        +5

        The broadmeadows one seems to have been getting quite a lot of negative reviews lately .

        maybe its a sign to take your money elsewhere.

      • HeWhoKnows on 01/03/2024 - 22:51
        -1

        Havent you been to any supermarkets lately?

  • holdenmg on 27/02/2024 - 12:38
    +10

    Yes. The goods are Sacca's until paid for.
    (Walk away).

  • soan papdi on 27/02/2024 - 12:40
    +14

    I was fuming but somehow kept my patience and completed the shopping

    LOL at the overreaction. Staff could be lazy or just overworked. Have some empathy. If it bothers you so much, don't go next time.

      • soan papdi on 27/02/2024 - 12:55
        +4

        By your own admission, you've been there before and this is the first time it's happening. Don't jump to conclusions.

        there needs to be some empathy at the customers who are already reeling under the stress of cost of living

        Does buying at the self-checkout make everything more expensive? Why are you buying at a large store like Sacca's? Go to preston market near closing time, you'll get incredible bargains.

        but hey how will a papdi care…hahahaha

        hahaha you so funny @crazyguy hahaha

        • crazyguy on 27/02/2024 - 12:59
          +1

          It definitely adds to the hassle and leads to a poor customer experience, bagging 30 Kg + of goods is defintely a hassle for me if its not for you. If you can read english i completed my shopping even though i was not happy about the whole situation so there was no reaction/over-reaction but this was more for what if it happens next time. Thanks for your suggestion regarding Preston Market but its far from where i live.

          • CurlCurl on 27/02/2024 - 13:24

            @crazyguy:

            t definitely adds to the hassle and leads to a poor customer experience, bagging 30 Kg + of goods is defintely a hassle for me

            Your name certainly fits. I have no idea if you are male or female but you expect a (usually young) female cashier to bag 30kg + of goods.

            Just wondering if your mother tucks you into bed and reads you a story.

            • crazyguy on 27/02/2024 - 13:30
              +1

              @CurlCurl: yes :)

            • Franc-T on 27/02/2024 - 18:47
              +4

              @CurlCurl: It was until this point, their job.

              I think its an unreasonable ask personally.

              Its their job and their age and gender shouldnt matter. We aren't asking them to lift all the vegetables at once, either.

              Not as if the price is changing either. They want you to spend your time and effort for something that was previously provided without changing the price. Enshittification everywhere.

              • CurlCurl on 27/02/2024 - 18:59
                -2

                @Franc-T:

                It was until this point, their job.

                I think its an unreasonable ask personally.

                Its their job and their age and gender shouldnt matter. We aren't asking them to lift all the vegetables at once, either.

                Not as if the price is changing either. They want you to spend your time and effort for something that was previously provided without changing the price. Enshittification everywhere.

                Are you related to crazyguy?

                • Franc-T on 27/02/2024 - 19:03
                  +2

                  @CurlCurl: Oh, I am just being contrary. I love doing peoples work for them.

              • crazyguy on 28/02/2024 - 12:44

                @Franc-T: 100% agreed.

          • soan papdi on 27/02/2024 - 14:03

            @crazyguy:

            bagging 30 Kg + of goods is defintely a hassle for me if its not for you.

            You're going to push the heavy trolley to the car, load groceries into the car, unload the car at home and then stock your pantry. That's all a-ok but self-checkout made you fume.

            Thanks for your suggestion regarding Preston Market but its far from where i live.

            There are plenty of similar markets around: Prahran, Footscray, QV, Dandenong. Take your pick. Downside is, none of them have checkout staff to pack your groceries sad trombone

            • crazyguy on 27/02/2024 - 14:12

              @soan papdi: Great thanks for your advice.

            • eckorock on 28/02/2024 - 11:44

              @soan papdi: QV?

              • soan papdi on 28/02/2024 - 11:52

                @eckorock: QV Market in the city.

                • eckorock on 29/02/2024 - 15:22

                  @soan papdi: Didn't know about that. Is it a fresh food market like the Queen Victoria market? Basement level?

                  • soan papdi on 29/02/2024 - 15:28

                    @eckorock: Not sure if you’re serious. It’s the same QV
                    market. Just visiting around closing time usually nets good bargains

                    • eckorock on 01/03/2024 - 10:49

                      @soan papdi: Last time I went to QV it was just a food court and some bubble tea shops
                      Downstairs was a Big W and a supermarket. I didn't know there was a fresh food market there?

                      • soan papdi on 01/03/2024 - 10:53

                        @eckorock: Oh I see your confusion. QV is at Lonsdale/Swanston. I was referring to QV Market (Elizabeth St/Victoria St).

  • Gdsamp on 27/02/2024 - 12:50
    +4

    vote with your wallet —> they go under —> you will be forced to use self-checkout at Colesworth + Aldi

    • crazyguy on 27/02/2024 - 12:54
      +1

      Hence I limited shopping at colesworth hoping small business would be better alternative but it seems like everyone is following the same trend.

      • CurlCurl on 27/02/2024 - 13:25

        Do you use self service check outs at Coles? It's a yes or no answer.

        • crazyguy on 27/02/2024 - 13:51
          +1

          nope conditional

    • jv on 27/02/2024 - 13:30
      +3

      you will be forced to use self-checkout at Colesworth + Aldi

      All the Coles and Aldi near us have a cashier at all times.

    • munecito on 28/02/2024 - 11:46

      You are not forced to use it at least at Coles.

      You just tell them that you don't want to use it and someone will ring you.

      I also refuse to use self checkout. Being an ex coles cashier I can't do for free what I used to be paid for.

  • Boioioioi on 27/02/2024 - 13:05
    +4

    Mate why are you so mad about this, have you got nothing better to think about with your time? I doubt the workers were trying to spite you. Don't be so angry at the world, you will bring problems to yourself.

    • crazyguy on 27/02/2024 - 13:08
      -8

      Ah nope but thanks for your advise.

      • mskeggs on 27/02/2024 - 13:12
        +5

        Fuming means very close to the most angry a person can get, I think people are scoffing at the idea a self checkout could make anybody so cross.
        It seems a very large overreaction to a minor issue, so people wonder how you have made it through life so far when you have no doubt faced real annoyances.

        • Jimothy Wongingtons on 27/02/2024 - 13:14
          +5

          not only that..they got themselves riled up again by imagining them in the situation again and then decided to post to an open forum…

      • DashCam AKA Rolts on 27/02/2024 - 13:22
        +4

        thanks for your advise advice

        • Mechz on 27/02/2024 - 13:36
          +1

          Imagine being so angry you can't even spell correctly.

          • crazyguy on 27/02/2024 - 13:56
            -1

            @Mechz: In my fit of world-ending rage, I forgot the difference between a noun and a verb.

      • Ocker on 27/02/2024 - 15:37
        +2

        So you slag off at a poster with "If you can read english " when you cannot even spell English !!

    • CurlCurl on 27/02/2024 - 13:27

      He already has problems.

      • crazyguy on 27/02/2024 - 13:30

        oh yeah lots

        • CurlCurl on 27/02/2024 - 13:43

          oh yeah lots

          I knew it.

          • crazyguy on 27/02/2024 - 13:52

            @CurlCurl: great.. you have won the biggest jackpot of your life by correctly judging a fellow human..

  • Porker on 27/02/2024 - 13:17
    +1

    What did the staff member say? This is unclear although your interpretation is.

    Could it be that you were asked to go there as another option? Eg. There are some extra checkouts there if you'd like.

    • crazyguy on 27/02/2024 - 13:25

      One staff member assisted check-out and one staff member assisted self-checkout, this has been the number since I have been going there. During assisted check-out, the staff member said, "Sorry, we are short-staffed today, so please use self check-out," but the same staff member assisted and bagged another customer the very next moment.

      • jv on 27/02/2024 - 13:31
        +1

        Did you use deodorant before shopping?

      • Porker on 27/02/2024 - 13:33
        +1

        Perhaps you appeared more able-bodied than the other?

      • CurlCurl on 27/02/2024 - 13:49
        +1

        One staff member assisted check-out and one staff member assisted self-checkout, this has been the number since I have been going there. During assisted check-out, the staff member said, "Sorry, we are short-staffed today, so please use self check-out," but the same staff member assisted and bagged another customer the very next moment.

        Was the other customer female with 25 items weighing 37kg +?

  • ifyareckon on 27/02/2024 - 14:10
    +1

    It appears your anger here probably shouldn't be with the staff member directing you to the self checkout to help speed up your checkout as well as that of others, but at the staff member who called in sick leaving them short staffed. Instead of wasting time leaving a negative review of the small business you are wanting to support for something that was out of their control, perhaps when the sick staff member is working next return to the store and ask for an explanation given the horror you had to endure of using the self checkout.

    • crazyguy on 27/02/2024 - 14:15

      I was sharing my experience but thanks for your suggestion.

    • ThithLord on 27/02/2024 - 14:25
      +3

      Don't forget to ask for receipts - they should provide you with a Doctors note explaining their absence.

    • mskeggs on 27/02/2024 - 18:02
      +1

      I don’t understand how a sick staff member should get the blame here? Surely the employer needs to staff adequately if someone is unwell?

    • Grunntt on 28/02/2024 - 10:56

      at the staff member who called in sick leaving them short staffed. Instead of wasting time leaving a negative review of the small business you are wanting to support for something that was out of their control,

      Yeah, lets just blame a sick worker rather than a business that can't plan or manage adequately so that they leave themselves short staffed.
      It's not the employee who is the cause of this.

      • crazyguy on 28/02/2024 - 12:39

        agreed.

      • ifyareckon on 28/02/2024 - 12:52
        -2

        Clearly didn't see the sarcasm in the comment.

  • ThithLord on 27/02/2024 - 14:24
    +2

    Thoughts and prayers

  • JimB on 27/02/2024 - 15:08
    +4

    Username checks out.

  • theHMASfriendship on 27/02/2024 - 16:15
    +3

    I like to use the self checkouts anyway so I don't have to interact with people, just a computer lady that yells at me when there's an unexpected item in the bagging area.

  • Sammy2000 on 27/02/2024 - 17:57
    +1

    You could mention to the staff member that you don't want to use the self checkouts.

    • crazyguy on 29/02/2024 - 20:28

      Thanks!

  • CurlCurl on 27/02/2024 - 19:02
    +1

    Wonder if crazyguy uses an ATM to withdraw money or visits the bank so the teller has do the hard work and hand over the money.

  • soan papdi on 27/02/2024 - 19:50

    @crazyguy This speech "this is water" by David Foster Wallace was a huge motivation to change myself though I still struggle. Have a read or listen, whatever you prefer: https://fs.blog/david-foster-wallace-this-is-water/

  • morse on 28/02/2024 - 05:17

    They probably think most people won’t mind. Some people even prefer it to avoid interacting with another human (or to put their almonds through as bananas). If it’s that important to you just speak up at the time and say “I’d prefer to wait and have an attendant assist me”.

    • crazyguy on 28/02/2024 - 12:36

      Thanks!

  • FocusRider on 28/02/2024 - 06:08

    Hope you can recover from this..

  • LFO on 28/02/2024 - 11:13
    -1

    People (survivors, that is) in Gaza do not face that stressful and devastating situation …

    • CurlCurl on 28/02/2024 - 12:40
      -1

      People (survivors, that is) in Gaza do not face that stressful and devastating situation …

      Nor do the people in Israel that were killed, raped, tortured, mutilated, bashed and kidnapped. while attending a festival.

      • LFO on 29/02/2024 - 16:59

        They weren't shopping, they were partying.

        Good try but doesn't fit.

        • CurlCurl on 29/02/2024 - 17:39
          +1

          They weren't shopping, they were partying.

          Good try but doesn't fit.

          So it's ok to kill people partying? Dead is dead.

          You are one sick individual.

          • LFO on 01/03/2024 - 10:48
            -2

            @CurlCurl:

            You are one sick individual.

            Yes you are a sick individual and obsessed, blinded, to justify OTHERS killing spree.

            Besides this is about shopping not your political indoctrination and propaganda.

            Shopping. Stick to it. Ain't hard.

            • CurlCurl on 01/03/2024 - 12:23
              +1

              @LFO:

              PEOPLE (SURVIVORS THAT IS) IN GAZZA DO NOT FACE THAT STRESSFUL AND DEVASTATING SITUATION

              As you recently posted, it's about shopping yet, you brought up Gazza. As for my political indoctrination and propaganda unlike you, I am capable of making my own mind up.

              Have a nice day and a great weekend.

              • LFO on 02/03/2024 - 14:24
                -1

                @CurlCurl: I brought people in Gaza because of countless images on TV showing those souls struggling for basic food items.
                So it was about "groceries" like those matching the stress suffered by the OP when having to pay. Shock horror.

                On the other hand YOU brought a totally unrelated, politically and racially motivated comment with unsolicited and unwanted descriptions of alleged violence and other.
                Obviously your indoctrination and brainwashing triggered your "but look all these poor innocent suffering souls", totally unrelated to groceries nor shopping but satisfying your racist/political agenda.

                Indeed you made up your mind and within it (your mind) everything highlights the "suffering of YOUR victims".

                Call it by name!

                • CurlCurl on 02/03/2024 - 15:07

                  @LFO: "Indeed you made up your mind and within it (your mind) everything highlights the "suffering of YOUR victims".

                  What a random lot of crap.

                  Thank you for the psychoanalysis.

                  If I were you, I would hand back my licence to practise.

                  • LFO on 03/03/2024 - 12:51
                    -1

                    @CurlCurl: How could you possibly judge others ???

                    Besides, I thought you were done after that "have a … great weekend".
                    But no, you're back.
                    Like a bad smell.

                    Now, focus. This is about SHOPPING.
                    Focus, concentrate.
                    Please.

                    • CurlCurl on 03/03/2024 - 13:17

                      @LFO: I brought people in Gaza because of countless images on TV showing those souls struggling for basic food items Your words.

                      Why are people in Gaza struggling for basic food items?

                      Because Hamas went into Israel and killed, raped, tortured, mutilated, bashed and kidnapped people that were attending a music festival.

                      • LFO on 04/03/2024 - 11:52
                        -1

                        @CurlCurl: PLEASE STICK TO SHOPPING/GROCERIES !

                        Political comments about who allegedly did what to whom and when are off topic .
                        Thank you.

                        • CurlCurl on 04/03/2024 - 12:52
                          +1

                          @LFO:

                          You said this I brought people in Gaza because of countless images on TV showing those souls struggling for basic food items and now you say this PLEASE STICK TO SHOPPING/GROCERIES

                          Political comments about who allegedly did what to whom and when are off topic.

                          Dementia maybe?

                          CurlCurl on 04/03/2024 - 12:52 (Collapsed - Offtopic. Show)
                          • LFO on 05/03/2024 - 11:00
                            -1

                            @CurlCurl:

                            Dementia maybe?

                            Probably it is. For you.

                            Or perhaps you are just feeling guilty for something and trying to deflect blame.

                            Realistically, does it matter if struggling for groceries is because of an earthquake or … or "something else" … ?

                            PLEASE STICK TO SHOPPING/GROCERIES !

                            • CurlCurl on 05/03/2024 - 13:47

                              @LFO:

                              Dementia maybe?

                              Probably it is. For you.

                              Nobody remembers who came second.

  • jonkvh on 28/02/2024 - 14:16

    I've had the same thing. After doing self-checkout, told one of the staff the 'manager' said I had to use self-checkout. She just rolled her eyes and said she's not the manager. All I replied with was, "She acted like she was." Upon walking out turned around to see her getting a lecture. Just ring up the store, Stuff'em.

  • wannagrababargain on 28/02/2024 - 20:22
    +1

    Saccas have gone downhill. Original pre-expansion Altona store had the best combo of cheap prices, quality produce and plenty of staff.

  • juzza87 on 29/02/2024 - 15:31
    +1

    "No thank you, I'd rather wait for a register" then proceed to wait in the line.

    • crazyguy on 29/02/2024 - 20:28

      Thanks!

  • cloudy on 03/03/2024 - 10:37

    Some of the comments here are tough on OP.

    Mental health issues is real in this world and if OP is raging because if this he/she needs support not a pile on. Hope you can seek some help with your situation OP. Self packing your groceries is tough, but unfortunately you might come across some tougher situations in life and seeking help early will certainly assist.

    • LFO on 05/03/2024 - 11:05

      Some of the comments here are tough on OP.

      Yes they are.
      And also others commenting.

      Perhaps the need to hate someone/something triggers most of them.

    • CurlCurl on 05/03/2024 - 13:51

      Self packing your groceries is tough,

      OMG I hope you are joking.

      • cloudy on 05/03/2024 - 17:30

        Hehe, if you read it with sarcasm it’s up to you.

        If you read it with seriousness that is fine too, clearly OP needs help

  • Eeples on 10/03/2024 - 15:49

    My advice.

    Next time you feel like you are fuming raise your clenched fist angrily up into the air, have a snarl on your face, look around at the benign scene around you, and then slowly lower your fist again, hoping no-one actually saw your fury manifest.

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