TP-Link Deco M5 Mesh - Cannot Connect to Internet

Ilovetoeat on 26/02/2024 - 12:22

Hi ozbargain community,

Bought a M5 3 pack for my in-laws after being recommended here, but cant get it to work after trying several times to set it up.

They have got this nbn set up box so connected ethernet cable to it, follow the prompts from the app, manage to go all the way to set up the wifi, managed to find the deco but towards the end it cannot connect to the internet. Tried reseting it, use a different deco, all didnt work, so gave up. I used the default connection type - Dynamic

Anyone has the same problems or am I doing it wrongly?

Thank you

Internet Mesh Network TP-Link Wireless Router

Comments

  • Twix on 26/02/2024 - 12:25

    Who is their ISP?

    • Ilovetoeat on 26/02/2024 - 12:33

      they are with IInet.. would it make any difference?

      • Twix on 26/02/2024 - 12:39
        +1

        Not all ISPs use Dynamic.

        iiNet use PPPoE for authentication. Select PPPoE and type in their iiNet username eg. [email protected] and password and a VLAN ID of 2 and VLAN priority of 0. Deco VLAN guide.

        • Ilovetoeat on 26/02/2024 - 12:40

          thanks that's what I thought I tried didnt work, maybe I got the username wrong. I will try again

          • Twix on 26/02/2024 - 12:41

            @Ilovetoeat: Did you put in the VLAN ID?

            • Ilovetoeat on 26/02/2024 - 12:44

              @Twix: gosh I cant even remember I think I tried all sorts of method for like 20 times..

              just to confirm that the email has to be an @iinet.net.au email?

              • Twix on 26/02/2024 - 12:46
                +1

                @Ilovetoeat: Yep they should have an email with the account username.

                • Ilovetoeat on 26/02/2024 - 12:50
                  +1

                  @Twix: Thank you I will try again with that and put the VLAN as advised

  • kml22 on 29/02/2024 - 07:36

    I have the issue that after every two weeks, the internet would stop working, led showing red, so I have to keep on rebooting all 3 router, this is with iiNet. I had enough with having to reboot every 2 weeks, I'm done with this brand. I returned it to Amazon for a full refund.

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