Petition to Get Discount or Incentive for Using Self Service Checkout

Really on 18/02/2024 - 01:11
Last edited 18/02/2024 - 01:24 by 1 other user

Good morning all, I just started a petition asking for discount or incentive for using Self Service Checkout. We should not let this happening, taking advantage of us for free.

I would say this is actually illegal too (in my opinion), we are actually working for free without any training (just supervision) and a pay. If We go to their website, they are actually hiring people to scan and pay them. Why don't we get paid too?

For examples:
We’re hiring at Coles. Working in the Checkouts and Assisted Checkouts area, you’ll be responsible for scanning items, processing payments, and engaging with our customers.

Customer Service Team Member - Woolworths careers website
Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries, we are the last point of contact to offer a great shopping experience.

Please support me. The link will take you change.org website.

Food & Grocery

Comments

      • JIMB0 on 18/02/2024 - 08:04
        +1

        They've only known to use the machine. They have other jobs to do and find old people who want to be served by a human as a pain in the ass.

    • THICKnSLOW on 18/02/2024 - 15:24
      +1

      Maybe they should get emoji buttons at the checkout counters so shoppers can give them feedback on their level of service, which can then be redeemed for internet points, which they can use on their socials and toktiks?

  • SBOB on 18/02/2024 - 07:45
    +1

    Username checks out, as that's exactly what I thought after reading that petition.

    • JIMB0 on 18/02/2024 - 08:00
      +2

      The discount is already in the price.

    • truetypezk on 18/02/2024 - 15:57

      I wonder what is your opinion on credit card surcharges? If you expect a discount for using self serves so it is fair, you would surely support a credit card surcharge which fairly reflects the higher transaction cost than taking cash payments?

  • Eeples on 18/02/2024 - 08:06
    +3

    Coles and woolies must owe me back pay because I always return my trolley.

    OP, you might get fired from Coles or Woollies if you continue with this attitude. It will be hard all round though as you’re not actually employed by them.

  • holdenmg on 18/02/2024 - 08:07
    +3

    If you think you are an (unpaid) employee, you could go to the SDA or UWU or Fair Work Australia.

  • Dollar General on 18/02/2024 - 08:10
    +7

    No one’s forcing you to scan your own stuff. There are plenty of other places you can go to besides Coles that will serve you but you don’t want to support these businesses. You are only interested in what’s best for you

  • Sal in SA on 18/02/2024 - 08:19
    +11

    Naw, prefer the self checkouts - much better experiance.

    • Nugs on 18/02/2024 - 17:01

      I'm guessing you don't do a 'big shop'
      .

      • Cletus vandamme on 18/02/2024 - 18:14
        +1

        Just do click and collect for a big shop, and they can load it for you too.

      • try2bhelpful on 18/02/2024 - 19:16
        +2

        They have full length self service checkouts as well.

  • Sinnerator on 18/02/2024 - 08:33
    -4

    OP I agree with you on this, and curious as to how colesworth will completely manipulate and corrupt this
    and what about intrusive cameras AND lock in gates

    • try2bhelpful on 18/02/2024 - 19:18

      The lock in gates is because people were stealing shelves worth of meat. They see something dodgy they shut the gate. Presumable people can still walk out but they would have to jettison what they were stealing.

  • Jake D on 18/02/2024 - 08:38
    +16

    Old man shakes fist at cloud

    • bdl on 18/02/2024 - 09:10
      +4

      "Did not scan. Please try again"

      • holdenmg on 18/02/2024 - 09:18
        +8

        Please place the item in the bagging area.
        (Item: Phone Recharge Voucher on Receipt)

        • snappy1234 on 18/02/2024 - 15:28
          +1

          Coles yeah ?

        • SpainKing on 20/02/2024 - 12:22

          I hate when it says "Please take your items" for the second time right as you're about to load the last thing back in to your trolley. Use the friggin' cameras, that's what I'm doing. This is of course followed by the lovely, robotic, devoid of emotion "Thank you for shopping at Coles"

  • bdl on 18/02/2024 - 09:10

    Username (self) checks out

  • jjjaar on 18/02/2024 - 09:23
    +8

    It’s all about preference.

    If you don’t want to scan your items, use a staffed checkout.

    I know a lot of people who prefer self checkout for various reasons. Some people want to take their time/not be rushed scanning items, checking prices are accurate and packing their own bags. I know someone in a wheelchair who struggles to reach staffed checkouts because many are physically higher, making the whole experience much more difficult for them. Many people don’t want to make small talk, or may have social anxiety to the point where if a self checkout didn’t exist, they wouldn’t go out to the shops because the experience is too overwhelming. You also have deaf/HOH people who may not be able to communicate with staff at a checkout without writing things down (unless the staff know Auslan).

    Don’t force your preference on others. Having options means we can all select what works best for us on any particular day.

  • djkelly69 on 18/02/2024 - 09:45
    +5

    If you think it is illegal, how does getting a discount for using it help the problem?

    • MrThing on 18/02/2024 - 14:41
      +1

      because its not illegal. duh

  • zeoko on 18/02/2024 - 09:46

    From the country I come from, a long time back the grocery stores had people to help with getting items off the shelf and all packed up for you. The supermarket culture replaced them, and now we have to move around getting our own stuff. We need to be really paid for doing what the stores should be doing for us.

    • Mikeer on 18/02/2024 - 11:43
      +1

      We need to be really paid for doing what the stores should be doing for us.

      Lmao

    • patso on 20/02/2024 - 16:32

      In my country there is problem… FTFY

  • echelon6 on 18/02/2024 - 09:53
    +8

    Just give yourself a discount, whatever you think is fair.

    • El cheepo on 18/02/2024 - 19:20

      I can’t believe i had to read this far down to see this comment haha.

      The amount of people that “accidentally” miss-scan or avoid scanning things is impressively high.
      Suppose that comes with the territory when your a free worker there.

      • echelon6 on 22/02/2024 - 20:21
        -1

        My hourly rate is $100 for this sort of thing so I give myself a free triangle of cheese when I do the checkout.

  • Stewardo on 18/02/2024 - 09:56

    What about a platinum members checkout where you get your groceries bagged and taken out to your car for you?

    • DashCam AKA Rolts on 18/02/2024 - 11:06
      +6

      Already happens, just need to flash your OzBargain Platinum membership card.

  • BarginBrah on 18/02/2024 - 09:57
    -2

    Completely agree brah..

    Self service is completely and fundamentally against our capatilisitc principles..

    I labour for a wage. I exchange that wage for a good or a service.

    We should not have to labour again in order to get a good..

    It's absolutely insane.

    Single digit discount should apply for self service use..

  • GordonD on 18/02/2024 - 10:02

    I would regularly later find errors back when I use the checkout operators.

    Never happens with self-checkout, because the weighing machine checks me.

  • capslock on 18/02/2024 - 10:03
    +3

    Your petition will lead to a loss of jobs. If there is a discount for using self serve then nobody will use staffed checkouts anymore leading to a loss of jobs. Is that what you want? For people to lose their jobs?

    • gromit on 18/02/2024 - 14:06
      +1

      unlikely, his petition even if it gets read would lead at most to a giggle and bin. People don't need encouragement to use this more convenient and efficient mechanism so I doubt they will offer any discounts for it.

  • McSquintus on 18/02/2024 - 10:14
    +4

    I prefer self checkout and choose to use it instead of a manned register. Jobs will unfortunately always be lost over time and new ones created.

    I also would rather scan a QR code to order when eating out vs talking to an employee. Can't please everyone though.

    • MrThing on 18/02/2024 - 14:40
      +1

      I love the new QR codes for restaurants - so simple, quick and no stuff ups either

      • clover on 19/02/2024 - 20:59

        I love it more when they dont ask me to tip when I am about to pay

        • MrThing on 19/02/2024 - 21:28

          To bad they have started slipping in "forced tips"

  • Spootage on 18/02/2024 - 10:41
    -1

    Ok boomer

  • Dollar General on 18/02/2024 - 10:44

    So if it takes you 3 minutes to scan & bag at self checkout, what does that equate to in wages? Probably $3 if that

    • Nugs on 18/02/2024 - 17:05
      +1

      $60/hour - that's the robbery
      .

    • smartazz104 on 19/02/2024 - 12:20
      -1

      The kind of person whinging about self-service usually takes much longer, managing to hold up the queue.

    • Chandler on 19/02/2024 - 14:13
      -1

      There's two parts to the problem, in my opinion:

      • Capitalism
      • Opportunity

      Capitalism: supermarkets install self-checkout. No longer need to pay as much in wages. Profit. OP wants a cut.

      Opportunity: customers now need to spend their time scanning their own items. Some people saw self-checkout as a positive due to some of the reasons listed in this thread (social anxiety, etc) as well as that supermarkets had (prior to the introduction of self-checkouts) been cutting back on staffing at the checkouts which resulted in longer wait times. Some of these people are realising now that they are spending even more of their own time at the shops as a result: long wait times for self-checkout, self-checkout generally being slower (failed scans, failed weighing, loss prevention processes, etc) especially for large shops. This time is an opportunity cost for some (well, everyone technically, but many don't notice and/or care).

      Personally, not too phased. Our large shops are generally pickup or delivered, and since small shops are better suited to the self-checkout system the whole thing hasn't really been an issue for us, although I do notice things like the above. And with businesses required to make the chart go up, cost-reduction exercises like self-checkout are a fact of life. I don't say that due to agreeance, merely acceptance.

  • whitepuma on 18/02/2024 - 10:56
    +2

    Honestly, the "incentive" i get is that i get through the checkout far quicker than assisted checkouts and i don't need to make small talk. That's all the incentive i need.

    When I'm shopping for groceries i don't want to know about your friends cousin's kids soccer match…i just want to grab my Bachelor's handbag and get back home.

  • gromit on 18/02/2024 - 11:42
    +4

    I much prefer self checkout, faster, easier, less queues and don't have to chat with a checkout operator. All around win.

  • Cluster on 18/02/2024 - 11:43
    +1

    I don't want to see more people using self serve checkouts due to financial incentives. Why? Because too many people already bring entire trolley loads into the section and spend 10 seconds scanning every item and then seeking assistance every time they need to swap a bag. They are so slow and clog up the service for those that have 3 items to scan.

  • Iwantthebestprice on 18/02/2024 - 12:37
    +2

    I don’t mind self serve checkouts I use them unless I’ve done a massive shop, however my local coles has just had a renovation done and has now removed ALL manned checkouts. Your only option is use the self serve checkouts for smaller shops and the conveyor belt self serves for larger shops. The amount of time I’ve been stuck behind someone stuck using these machines and the whole “please wait for assistance” makes shopping unbearable. 1 person to assist with 4 conveyer belts of self serve checkouts is disgusting. I hope Cole’s does not go down this path at all stores.

  • FocusRider on 18/02/2024 - 12:39
    +5

    Must not having much going on in your life there OP

    • digitalbath on 18/02/2024 - 13:36
      +4

      Time saved at self service has given them more time to think of more ways to be entitled.

  • kaleidoscope on 18/02/2024 - 12:40
    +6

    Such entitlement…

  • digitalbath on 18/02/2024 - 13:35
    +3

    No one is forcing you to use self service checkouts.
    God damn people are stupid.

    • Save 50 Cent on 19/02/2024 - 10:01
      -2

      When our only option is to wait behind 4 families with full trolleys lining up for the only manned counter with a cashier who is taking his sweet time because he couldn’t give a shit or self serve, then realistically they are forcing us.

      • digitalbath on 19/02/2024 - 14:52
        +1

        No they’re not. You can wait if it’s such a hassle and you’re not getting paid to do it yourself.

      • gromit on 20/02/2024 - 08:50

        and that was the case before self checkouts existed, self checkouts are an option if you don't want long queues, manned checkouts will always equal queues as too expensive and difficult to staff large amounts of operators.

    • pufffdragon on 19/02/2024 - 20:11

      No one is forcing you to use self service checkouts.
      God damn people are stupid.

      Not entirely true. A Coles near me has no manned checkouts at all. And more of them are popping up. So yes, they are forcing you.

      • digitalbath on 20/02/2024 - 10:25
        +1

        Then you’ll go hungry with all the other idiots.

    • Randolph Duke on 20/02/2024 - 07:42

      My local Coles and Woolies rarely have manned checkouts after 7pm.

  • JIMB0 on 18/02/2024 - 14:05
    +3

    Why don't you demand to get paid for picking your own items off the shelf. Back in the day you walked up to the counter at the general store and handed them a list. They did the rest.

    Maybe you could try it on at the service desk.

    • plmko on 18/02/2024 - 18:07
      +1

      That's what online order for pick up is, no?

    • gromit on 20/02/2024 - 08:52

      I was listening to a documentary the other day, amusingly enough when the supermarkets first came along everyone was poo pooing them saying they will never take off as people want service and will not accept having to find items and pick them off the shelves themselves.

  • Empharand on 18/02/2024 - 14:17
    +1

    If they rewarded you for using self-serve checkouts then most people will see it as Colesworth, Aldi, IGA etc incentivising less demand for manned checkouts (therefore less demand to employee people, to save $$$) which will result in a separate uproar

    I see where you're coming from OP but unfortunately your argument is going to fall on deaf ears, sorry.

  • MrThing on 18/02/2024 - 14:38
    +6

    AHHHhhhhhhh hahahahhahaha OP, nice one. bloody nice post old chap. back to the retirement home with you now

    I love self checkouts - makes the quick in / out shopping trips actually quick not stuck behind old luv who wants to talk about the first time she had sliced bread or the person who has 2 trolleys full of stuff, or the person who is about to pay for their $500 shop and their cards decline.

    ye nah, self check out all the way

    you know whats EVEN better, in the UK you scan all your items as you take them off the shelf, at the end of the shop you enter the shop you just scanned and you pay, and off you go…….. oh maybe one day we will get such technology here.

    • snappy1234 on 18/02/2024 - 15:31

      Woolworths already has or had this at selected stores…

      Saw it in Balgowlah or Brookvale can't remember which.

    • Baysew on 18/02/2024 - 16:17
      +1

      UK is too far to go and shop.

      Woolworths Scan&Go The faster way to shop and check out in store

    • kaleidoscope on 18/02/2024 - 23:22

      stuck behind old luv who wants to talk about the first time she had sliced bread or the person who has 2 trolleys full of stuff, or the person who is about to pay for their $500 shop and their cards declined

      single line multiple checkouts are the way to go

  • Ryk on 18/02/2024 - 15:12
    +1

    ever used an ATM, they're self-serve cash withdrawals for banks too.

    • THICKnSLOW on 18/02/2024 - 15:28

      This is true, the bricks and mortar banks charge you for over the counter cash withdrawals from a teller. Ahh good times being rooted by a local bank.

  • foxmulder on 18/02/2024 - 17:57

    I thought self service is a nice thing to have. With a small space they can double or triple checkout amounts and the tech is not a cheap investment.

    The biggest benefit for customer is faster checkout than the traditional one and it seems to always one available without queing for one whenever you checkout.

    Compare this to Amazon Go supermarket in US, where no checkouts whatsoever, you think it should be cheaper again? Those cameras in ceilings taking accounts what you take or put back are even much more expensive.

  • charkwayteo on 18/02/2024 - 18:10
    +2

    I actually walked out of a particular Aldi today because there was no self checkout. Just wanted 2 items and wasn’t keen on wasting time queuing. Some Aldi stores do have em and they’re the only ones I give business to, otherwise it’s woolies/coles.

    Self checkout is great for those who duck in after/during work for a quick shop.

    • try2bhelpful on 18/02/2024 - 19:22

      So glad ALDI got self service checkout. Their standard method sucks canal water,

  • Trying2SaveABuck on 18/02/2024 - 18:54
    -2

    You dont get paid you just 'creatively' save money from your shop

  • Dreamcast on 18/02/2024 - 19:33

    Oh ffs, go do something productive with your time.

    • digitalbath on 19/02/2024 - 14:55
      +2

      The problem is, they think they are doing just that.

  • try2bhelpful on 18/02/2024 - 19:33

    I am a Boomer and I prefer the self service checkouts. Yes they are annoying when you have to get assistance but that is pretty rare and the assistants are usually pretty good. I really like the full length self service ones because you aren’t trying to squash all your shopping onto one little shelf. My only quibble is at non peak times they seem to be cutting back on assistance and that is something they shouldn’t do.

    There should be both manned and self service checkouts but nobody has to pay me to do what I find convenient.

    I also like ordering food with a QR code and prepaying. Self checkin of baggage at the airport rather than long queues.

    • pufffdragon on 19/02/2024 - 20:28

      There should be both manned and self service checkouts

      Exactly this. I don't have anything against self serve checkouts. I personally don't use them, but I can see the reasons why people do.

      I think the problem is, it's about 90% self serve and 10% manned at most places these days. The balance is off and people are pissed.

      • try2bhelpful on 19/02/2024 - 22:00

        People using the self service are freeing up the service ones for those who need it. Even if your percentages are correct, which I’m not sure of, some of the reason is there are, actually, more checkouts than there previously were. The smaller self service checkouts don’t take up as much room as a serviced checkout.

        If the serviced queues are getting long then ask for another one to be opened.

        If your supermarket has the long self service checkouts they are a much better experience if you have a larger shop. It might be worth you trying.

        • pufffdragon on 19/02/2024 - 22:28

          People using the self service are freeing up the service ones for those who need it.

          If there is 10 self serves and only one manned checkout, the self serve really isn't freeing anything up.

          If the serviced queues are getting long then ask for another one to be opened.

          One of the woolies I go to rarely has their manned checkouts opened. I usually have go to the service desk and ask to open a register for me. Had one guy expecting me to unload 60 items onto the tiny counter at the service desk. I'm like nah bro, open a register with a belt.

          • try2bhelpful on 19/02/2024 - 22:57

            @pufffdragon: Our local Coles in Fitzroy has the long form self service checkouts. I agree the small self service ones can be a PITA. I think the original idea was that people would use the self serve checkouts for a small number of items. Fortunately Fitzroy seems to be an innovation hub. Our supermarkets seem to be early adopters of new technology.

            I hope they opened the bigger one for you as well. In your case I would write to head office and say they need to have at least one manned register where you can have a large number of items catered for. Ya never know this might help.

  • FlyingMiffy on 18/02/2024 - 20:26
    +1

    Self check out is the best thing ever. Watching people with zero tetris training trying to load a grocery bag is a slow painful death. Better to do it myself.

  • Ughhh on 18/02/2024 - 20:49
    +4

    Last time I went to aldi with no self checkout, the whole line and myself was stuck waiting for this elderly woman to finish having a full on convo with the checkout guy.
    When it was my turn, the guy was really friendly, maybe too friendly, asked small talk questions which I really didn't want to get into. I just finished work, Im tired and its close to dinner time so I'm hungry. I just want to get in and get out 😭.

  • pegaxs on 18/02/2024 - 21:56

    Why? You can send a bigger message by not using them and starting a revolution to clog up their staff operated check outs by not using the self serve ones.

    The problem is that people love to bitch and moan about shit, but seldom want to do anything about it and a petition makes them feel like they contributed, when in fact they did (fropanity) all.

    • Save 50 Cent on 19/02/2024 - 10:10

      Clog them up by buying two trolleys worth of stuff twice a day? What the heck mate!

      • SpainKing on 20/02/2024 - 12:33

        I would just act incompetent and get the red light for assistance flashing about 5 times per shop. Perhaps overloading a bag with some easily broken, messy items but that's a step too far in my mind

  • tako on 18/02/2024 - 22:30
    +1

    Not having to make small talk is the incentive for me to use self-checkout.

  • Nillionaire on 18/02/2024 - 22:36

    I can't wait till AmazonGo and AmazonFresh launch here so I don't have to shop with you annoying entitled people harassing staff.

    • Bypass on 19/02/2024 - 04:07

      Seems unlikely, at least in the next decade. Amazon fresh has paused expansion and actually been closing stores.

  • DoctorCalculon on 18/02/2024 - 22:42

    ROFLcopter!

    You must be delusional if you think a change.org petition will change the minds of these multi-billion dollar companies run by sociopathic CEOs.
    They don't even pay the farmers adequate compensation, and would rather waste food than give it away for free to homeless people who have to dive into their dumpsters.

    Good luck, mate.

  • ForkSnorter on 19/02/2024 - 08:27

    I had difficulty understanding what you were trying to say because you did not state it clearly.

    But now that I understand, I disagree.

    I would much rather do a tiny bit of work to save a lot of time queuing. I hate queuing at ALDI, and I used to hate queuing at Coles and Woolworths. Standing in a queue is psychologically and physically unpleasant. A tiny bit of work is not. Now that I almost never have to stand in a queue (on rare occasions the self-checkout queue is about 30 seconds to 1 minute long), I enjoy going to the supermarket much more than I did 10 or 15 years ago.

  • ripesashimi on 19/02/2024 - 09:29

    OP is about 15 years too late.

  • Ozybargdias on 19/02/2024 - 09:39

    In the olden days, you'd bring your shopping list to the grocer and he'd collect all your groceries from the storeroom out back. Does OP also think we should be paid for collecting our own shopping from the aisles?

    • Munki on 19/02/2024 - 10:03
      +1

      OP also thinks women shouldn't be allowed to vote.

  • joelmuzz on 19/02/2024 - 09:59

    If you order online then someone gets paid to collect your things from the shelves. Why dont you want to get paid for shelf picking too?
    If you want to support jobs then do online click-and-collect.

    More likely they will just add a surcharge for using the staffed checkouts.

  • Munki on 19/02/2024 - 10:02
    -2

    Why don't you get your discounts by looking up incorrect fresh produce like a normal person? Jazz apples? No, sir, these are Royal Galas currently on special for $4/kg instead of $6.50/kg.

    • Save 50 Cent on 19/02/2024 - 10:12

      Damn.. is $4 a kilo the cheapest item at woolies now?!

  • dogboy on 19/02/2024 - 10:19

    Also, what about self-ordering at restaurants. Usually have to pay more to do the work yourself through the app. Why?

  • hvbarg on 19/02/2024 - 10:20

    by the way of things they will love your suggestion that self-checkout with facial recognition is acceptable and that the traditional check-out is a premium experience and they will actually start charging extra for the benefit of using the limited traditional check out option.

  • owwreally on 19/02/2024 - 10:29
    +1

    "I would say this is actually illegal too (in my opinion)"

    I gather you're not a lawyer….

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