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i got their $10 gift certificate, redeem the certificate and show use by 27 oct. then i purchase something today, on the checkout, it doesn't show the gift certificate. any one know their phone number? thanks
Anyone know Scoopon phone number?
joannatan on 27/10/2012 - 12:05
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I got the same email, all I did was register for the voucher and at checkout there's a redeem voucher (not sure if that's what it was called but close) button that pulls down to show your registered voucher, worked fine.
i got the same issue. it did not work. i placed an enquiry on 'Help'.
they will not ring
they are difficult
I lost out on a $69 claim
you have to complain
and then take it to fair trading
who may not help
much
see my Cudo Case Study
http://www.ozbargain.com.au/node/81702
the same mob may own allof them if you checkaND
Brought a Fathers gift ( Shooting range voucher from my baby daugther to her father tired to make a booking but the shooting range was booked out in weekends the only time my Partner could go they kept advising to call back I asked the supplier for a scoop on contact number but they gave me an incorrect number I tried to contact Scoopon but heard nothing until the Voucher had expired they then refused to give a refund or credit :( .
keep reporting them to fair trading
message will get throughHey Guys,
My name is Mitchell and I'm the new Online & Social Media rep for Scoopon.
If you have any inquiries regarding Scoopon deals, vouchers or orders just let me know and I'll be more than happy to look into it for you.
Alternatively, you can submit a help request via our Help Centre by clicking on the following link:
https://helpcentre.scoopon.com.au/home
Please note that all of our Customer Service communication is conducted via email through our Help Centre. We don't have a telephone number because we don't have one; nor do we have a Call Centre.
Thanks
Mitchell - Team Scoopon
Please note that all of our Customer Service communication is conducted via email through our Help Centre. We don't have a telephone number because we don't have one; nor do we have a Call Centre.
A business without a phone, is not a business that I will be using.
Not only no phone (which is mandatory for customer service), these Group Buy operators are "faceless", and make most of their taking by ripping off the consumers when they can't redeem vouchers (under very troublesome conditions)
I'm surprised that the Authority still allows these Group Buy companies to operate as they have been doing.Hey Mickminh,
Thanks for your comment.
In the event of a Deal Provider not honouring a Scoopon voucher when they should have, we'll always refund the customer - in full - for the Scoopon voucher they purchased. As we don't manage the redemption process, we need to be informed of such cases so we can take necessary action and investigate with the Deal Provider.
Thanks!
Mitchell - Scoopon
Oh Mitchell….
As we don't manage the redemption process, we need to be informed of such cases so we can take necessary action and investigate with the Deal Provider.
The best way to be so informed would be to offer CUSTOMER SERVICE.
At Scoopon, all of our Customer Service communication is conducted (ONLY) via email
Offer a STREET ADDRESS (not your accountant's) for the service of legal notices and the delivery of 'certified' mail. Offer some direct contact - your email address, and some direct phone numbers.
we don't have a Call Centre
Have a Call Centre!
we also don't have a phone number that you can contact us on! (sic)
Get a phone number (several) so that customers CAN CONTACT your business.
Hey A3Australia,
Thanks for your reply.
I'll certainly be forwarding on your above comments to the Customer Service manager and relevant departments.
Many thanks for the feedback!
Mitchell - Scoopon
I had the same issue using the gc last night. I gave up trying after 2 minutes and cancelled the order!