Citi Rewards MasterCard Annual Fee $149 - Is It Worth It?

bumperplates on 01/02/2024 - 10:21
Last edited 01/02/2024 - 10:22

Hi,

I was on an older plan with Citi where my annual fee was waived for a number of years.

I've just received notice that I'll be charged $149 per year from March and would like to ask if this credit card is still worth it.

I'm after a daily credit card I can use (everywhere in AU) along with looking at some Rewards feature for a big upcoming spend for an overseas trip.

I thought about NAB Platinum, or even Mac Bank Platinum. Would Latitude Platinum be another good card to consider?

I do have a number of accounts across NAB, uBank (mortgage), and Great Southern Bank at the current time where I would like to bring under one if possible.

What are your thoughts?

Financial

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Comments

  • Maestrok on 11/02/2024 - 17:25

    To others submitting complaints with Citi. Did you get confirmation it was submitted? After I click submit I just get looped back to login screen - no email confirmation it was submitted.

    • Sum1 on 11/02/2024 - 19:24
      +2

      I got my email confirmation for the submission on the next day.

    • Rakddon on 11/02/2024 - 19:25
      +1

      not yet, no reference number.

      • Rakddon on 12/02/2024 - 13:11
        +1

        Received an email advising they want me to submit via secure message to confirm identity and account security.
        re-submitted via secure message

        • Maestrok on 12/02/2024 - 13:42

          I can't find a complaints function with the secure message online. Shady AF.

          • Rakddon on 12/02/2024 - 15:18
            +2

            @Maestrok: feedback/general enquiry is what I selected.

    • budgetful on 19/02/2024 - 09:40

      I submitted the complaint form on 2 Feb morning, and received an email to say it has been escalated to a case manager with complaint reference number at 5:28pm on the same day. The email from Citi stated they will respond in 2-4 business days, but I did not hear back from them within that period.

      I'd say wait for Citi's email first before submitting a complaint to AFCA (they like for you to resolve this matter with Citi first), I waited until 8 Feb to submit my complaint to AFCA. On 15 Feb, I received an email from Citi that they will not be charging me $149 on my next anniversary month. Feels like this is going to be an annual activity imo.

  • mickmac on 14/02/2024 - 13:08
    +1

    Got my letter from them, saying the increase would not apply to my account. Problem solved.

    • Rakddon on 14/02/2024 - 16:59
      +1

      you requested a letter when they made contact?

      • mickmac on 14/02/2024 - 17:33

        No just put in a complaint against the decision to change my card from $0 to $149. They sent a email letter back.

  • Ventak on 15/02/2024 - 13:09

    I'm wondering if this card (Citi Premier) is still worth getting for the sign up bonuses - even with the $149 first year fee. 150,000 Citi points with a $7k spend within 90 days, which isn't too hard to achieve if planning on spending on a trip. Someone correct me, but points wise, seems better than even the NAB Signature card - 120,000 NAB points with a $3k spend within 60 days - $145 first year fee. The conversion rate to say KrisFlyer is also better on Citi points compared to NAB points as well.

  • Rakddon on 16/02/2024 - 09:15
    +4

    I find it stupid in this day and age that there isn't any notification of when you receive a response to a secure message but you have to log into the system and check manually for a reply to a message.

    seriously Citibank….

    • bobdane1 on 16/02/2024 - 10:12

      Totally agree…. >_>

  • zaphy on 16/02/2024 - 18:01

    Secure mail message received, confirmed no annual fee would apply. So what's the verdict, guys? Do we think it was an administrative error or are they backflipping? Either way good result.

  • sareth on 16/02/2024 - 20:17

    Has anyone's fee-free PayAll transactions failed suddenly? All of mine worked previously until this month. Citi couldn't/wouldn't give me any info about it even when I escalated to a manager. Apparently the only thing to do is wait until next month for it to possibly fail again, in which case there's still nothing I can do lmfao.

    I was going to post this in the main PayAll thread (https://www.ozbargain.com.au/node/610776) but I don't seem to be able to anymore.

  • Rakddon on 17/02/2024 - 23:25

    Has anyone had their original Platinum card upgraded to Signature?
    I assume Premier is the new Signature?

    • Tobias on 21/02/2024 - 21:47

      Can only answer your 2nd question. Signature was renamed to Premier.

  • bumperplates on 21/02/2024 - 15:21

    Has anyone tried migrating their card to the NAB Platinum Rewards Card and asking for the annual fee to be waived?

  • yada on 21/02/2024 - 18:18

    I've been on $15 for more than 2 decades, then I get this crap about having my annual fee raised by a factor of 10

    I sent in a complaint that the original brochure (which I still have) specified $15, but they wouldn't budge.

    • T-man on 21/02/2024 - 23:04

      Let's consider legal action against Citi for making us victims of NAB, a completely crap bank, demanding compensation for all customers.

  • bumperplates on 22/02/2024 - 11:48

    It may have been easier for NAB to port all Citi customers over to their products that match and honouring existing fees as grandfathered options which would have been better for perception and overall customer satisfaction.

    • Maestrok on 23/02/2024 - 21:53

      Actually, porting us over would probably allow them to not honour existing fees and all associated products (citypayall and citi rewards). But I suspect they would lose a large portion of their citi customers and it's not something they want to happen so suddenly.

      • MrGarciaA on 26/02/2024 - 08:39

        Ironically NAB publicly stated that the biggest reason why they acquired Citi was because of Citi's significant asset value of their unsecured loans i.e. Citi's credit card business. Yet they're doing a damn good job at pissing off their so called "valuaable" customers acquired with their endless "we're no longer offering your product/your T&Cs are changing". If they port everyone over to NAB products they know they'll have a huge write off of their assets as customers will likely just leave the NAB system, which would defeat the whole purpose of acquiring Citi in the first place.

  • wikiwiki on 29/02/2024 - 10:53
    +7

    Just received this email

    We sent you an email in February 2024, notifying you of the upcoming changes to your Citi Rewards Credit Card Annual Primary Cardholder Fee.

    We have conducted a review of your account and have identified that your Citi Rewards Credit Card is eligible to remain on your current Annual Fee. This means that the $0 Annual Primary Cardholder Fee will continue to apply. The change mentioned in the recent variation notice which was scheduled to take effect from 25 March 2024 will not apply to your Citi Rewards Credit Card.

    • Rakddon on 29/02/2024 - 10:59

      yup, just got the same.

    • espcookie on 29/02/2024 - 11:40

      I got the same email for my two cards this morning as well.

  • Maestrok on 29/02/2024 - 16:23
    +1

    got the email too.. Power to the people!

  • Homr on 04/03/2024 - 13:06

    Dear Homr,

    We sent you an email in February 2024, notifying you of the upcoming changes to your Citi Rewards Credit Card Annual Primary Cardholder Fee.

    We have conducted a review of your account and have identified that your Citi Rewards Credit Card is eligible to remain on your current Annual Fee. This means that the $0 Annual Primary Cardholder Fee will continue to apply. The change mentioned in the recent variation notice which was scheduled to take effect from 25 March 2024 will not apply to your Citi Rewards Credit Card.

    We apologise for any trouble or concern this may have caused.

    Thank you everyone who submitted their complaint!

    So I guess this card will continue on as normal and nothing else to worry about??

  • fujay on 08/03/2024 - 19:16

    Anyone having issue login on citi website?

    • Legoman on 11/03/2024 - 14:21

      No. Working normally.

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