Tyre Punctured by Dealer on New Car

DIY learner on 30/01/2024 - 12:48
Last edited 30/01/2024 - 13:39 by 1 other user

Hi all, I am about to pick up my new car from the dealer today.

However, dealer messages me to tell me that there was an "issue". Apparently there was a "Small tyre puncture" which has been fixed up, so I am okay to pick up my car. Not sure how they fixed the tyre, assuming it would have been repaired/patched etc.

I was wondering if anyone has been in this situation before? I haven't even driven the car out of the driveway of the dealer and the tyre has been patched up by the dealer. Seeking advice on whether I should be concerned/asking for anything in relation to the tyre?

Thanks!

Automotive Tyre

Comments

  • Almost Banned on 30/01/2024 - 13:04
    +19

    A good quality puncture repair will last as long as the tyre.
    So while I would also be annoyed by it, I'd suggest you are lucky they even bothered mentioning it.

    • DIY learner on 30/01/2024 - 13:21
      +1

      Thanks! That is good to know.

      Yes, maybe I shouldn't be so pessimistic about the dealer - Its been engrained into trawling through all the forums!

      • DIY learner on 31/01/2024 - 09:38

        Plenty of interest from other people here. But thanks for your $0.02 comment - and No, we have a phone for directions to home - you should try it.

        • HeWhoKnows on 01/02/2024 - 13:41
          -1

          Oh!
          Did you discover that yourself or did the kids show you?

          But seriously your post is a $0.02 post
          hence the $0.02 reply.

          "An eye for an eye" as the saying goes.

  • Bourb on 30/01/2024 - 13:10
    +5

    I'm also surprised that the Dealer even bothered to tell you. Being a new Car, the tyres would be covered by a warranty, normally around 3 years.

    • DIY learner on 30/01/2024 - 13:23

      Yes, true but I think the flat tyre would give it away when I rock up for picking the vehicle !:D

    • JimB on 30/01/2024 - 13:45
      +8

      no warranty from punctures.

      • skillet on 31/01/2024 - 15:11
        +1

        Yes no warranty from dealer. However, some TYRE shops will offer lifetime puncture repair if you buy TYRES from them.

    • brad1-8tsi on 30/01/2024 - 14:29
      +1

      tyres are a limited part of the vehicle warranty. They are a wear item and covered under the tyre manufacturers warranty.

    • Drakesy on 30/01/2024 - 18:06

      Pretty sure tyres are a consumable and not subject to warranty unless you're really good at proving premature failure.

  • MS Paint on 30/01/2024 - 13:12
    +3

    Seeking advise

    I see what you did there.

    Just pick up the car and enjoy it. You could personally get a puncture tomorrow and get it repaired. It's the same thing. A non event.

    • Jimothy Wongingtons on 30/01/2024 - 13:18
      +3

      $10 for diy kit at repco 👀

      • MS Paint on 30/01/2024 - 13:51
        +1

        Sounds like a bargain to me.

    • DashCam AKA Rolts on 30/01/2024 - 17:09
      +1

      Seeking advise

      @pegaxs

      • MS Paint on 30/01/2024 - 17:37
        +2

        You didn't add the trigger warning.

        TRIGGER WARNING

      • pegaxs on 31/01/2024 - 17:48

        I love it… Look at the revision… it's beautiful :D

    • DIY learner on 31/01/2024 - 09:39

      Not sure what you are seeing :O

      Community comments here are well over my head

  • Mechz on 30/01/2024 - 13:17
    +1

    Just inspect the tyre and see if you can tell where the puncture was. Unlikely you'll be able to tell.

    Enjoy the new car.

  • spackbace on 30/01/2024 - 13:34
    +1

    You're just guessing that they puncture repaired it, and that they didn't have spare tyres out the back (from tyre upgrades etc)

  • oscargamer on 30/01/2024 - 13:34
    +4

    Just make sure that the repair is nowhere near the sidewall. Take a photo of the repair and it's location and post back.

    • Sammy2000 on 30/01/2024 - 15:35

      Sidewall puncture is a deal breaker.

    • DIY learner on 31/01/2024 - 09:40
      +3

      Thanks Oscargamer. I didn't know what a sidewall repair was until this post!

      Checked the tyres, all looks well. I have bought the car home, loving it!

  • jv on 30/01/2024 - 13:34
    -4

    Best to contact a lawyer…

    • payless69 on 30/01/2024 - 14:08
      -3

      Track down Dan! New is new say the Shiite. Send her to have hers fixed…

  • randomusername2017 on 30/01/2024 - 14:07
    +7

    Full refund plus compensation for your time and distress suffered.

  • Dollar General on 30/01/2024 - 15:22
    +6

    They had to get the cocaine out somehow

  • Sheila Dealer on 30/01/2024 - 15:23
    +1

    A similar thing happened to me many years ago.
    I picked my brand new car from the dealer. At that time they were having renovations done. Next morning my car has a flat owing to a screw in the tread. I had it fixed. Fortunately it was covered by our lease. Also not easy to prove fault.

    • Sammy2000 on 30/01/2024 - 15:38
      +3

      Tradies drop nails and screws around like hair and skin flakes

      • KovinKing on 31/01/2024 - 11:47

        They usually bounce out of the back of their utes when they hoon away from traffic lights… and the screws usually always find their way into the bike lane, where there are no cars to flick them any further into the gutter… the numerous punctures I have had from screws in bike lanes is proof enough… one sudden 'deflation' of my front tyre resulted in serious crash, injured knee, and 18 months off the bike…
        BTW, to the tradies ready to object, the cargo nets don't hold screws in, and to other cyclists, 'Ranger Danger' is a real thing…

      • skillet on 31/01/2024 - 15:13

        Demolition sites plenty of loose nails and screws, pretty common.

  • deme on 30/01/2024 - 15:45
    +1

    Not sure how they fixed the tyre,

    Ask them

    /Thread

  • Ocker on 30/01/2024 - 19:25

    You paid for a "new" car so why accept a car that has been "repaired"?

    • JimB on 31/01/2024 - 15:55
      +1

      You think they should write off a car because of a repaired tyre? lol

      Not that I would want one but cars that have been damaged during shipping and are resprayed are still sold as new. Nothing you can do about it. If I car hasn't been registered or written off, they are still considered new after repair.

  • ocular on 31/01/2024 - 16:15
    +1

    3 cars and in the last 2 years have had 4 related punctures - all screw related. 2 were detected by clip/clip noise from screw head. Other 2 were noticed because of flat tyre. Learnt how to use diy kit now - $20 from SCA

    • MS Paint on 31/01/2024 - 19:11

      $20 from SCA

      You typed $10 from Repco wrong.

  • FostWare on 31/01/2024 - 18:35

    FIL had something similar over five years ago.

    Drove out of the dealership and heard the tick…tick..tick.. as he left the yard. Drove it straight back in and asked for a repair. Got one, then and there.
    It's good they pointed it out, unlike an ex-demo (years ago now and disposed of since) that they hit an animal between signing and pickup, and it was only after we confronted them that they admitted one of their own had caused the front left panel to not quite sit right with the bonnet.

  • azero on 01/02/2024 - 22:16

    Make sure they fixed it properly and didnt just put in a tire plug sent you home

    Whem bob jane did a repair on mine, they fixed it from tje inside and gave a paper saying that it is fixed as per aus standards.

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