eBay Refusing to Provide Their Business Details

High on 29/01/2024 - 00:06
Last edited 29/01/2024 - 10:34 by 1 other user

The business who is refusing to provide details…. is eBay itself.

I am trying to file a dispute to Fair Trading NSW for being charged for eBay plus subscription when I was offered a free trial on the banner. I did use my free trial years ago, and the terms and conditions specify that you can use the free trial only once.

However the button I pressed says "Start 30-day free trial", not "sign up for eBay Plus and pay immediately", I don't think anyone would think it would be reasonable to confirm subscription and process payment in such fashion.

Their rep denied refund pointing at their terms and conditions, so I decided to lodge a dispute. I need ABN/ACN and their address to do this, and customer representative refused to provide these details for "due to security reason". Is this even legal?

I have looked up eBay inc from ABN/ACN register, there are so many similar entities, so I am confused.
What I see in emails I receive from them, is an overseas address, should I put it in the dispute form?

Thanks in advance.

Financial eBay Australia Membership

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Comments

  • Nillionaire on 29/01/2024 - 00:15
    +6

    Lol

  • randomusername2017 on 29/01/2024 - 00:16
    +2

    Chargeback.

    Albo handles Amazon subs, maybe he has some insight for you

  • Sye on 29/01/2024 - 00:25
    +1

    ABN 22086288888

    • foxmulder on 29/01/2024 - 07:36
      +3

      First result Google eBay ABN :)

      • DashCam AKA Rolts on 29/01/2024 - 09:42
        +1

        Much as you try to bury it, the truth is out there.

  • ihfree on 29/01/2024 - 00:29
    +1

    Google? First result - https://abr.business.gov.au/ABN/View/22086288888

  • High on 29/01/2024 - 00:35

    Thanks @Sye @ihfree , I do not see an address there though, how do I find it?

  • jv on 29/01/2024 - 00:45
    +7

    šŸ¤£šŸ¤£šŸ¤£

  • High on 29/01/2024 - 00:55
    +2

    Found address here: https://www.ebay.com.au/help/policies/member-behaviour-policā€¦

    Thanks for all answers. I will leave the thread open as a future reference for anyone who runs into similar trouble.

    • websterp on 29/01/2024 - 09:20
      +1

      I will leave the thread open as a future reference for anyone who runs into similar trouble.

      Please do. I'll keep coming back for the LOLs

    • MS Paint on 29/01/2024 - 11:00
      -1

      Perfect, as there are plenty of entitled people here who don't read the terms and conditions.

  • deme on 29/01/2024 - 09:43
    +1

    OP only the business name is required: https://www.cas.fairtrading.nsw.gov.au/icmspublicweb/forms/Gā€¦

    • High on 29/01/2024 - 12:30

      Thank you for the tip!

  • DashCam AKA Rolts on 29/01/2024 - 09:46
    +5

    O.P. "Found loop hole for free stuff."
    eBay T&Cs: " Not like that. Bill for $."
    O.P. "Fair Trade here I come!"
    Narrator: " There was no loop hole, LOL."

  • Nillionaire on 29/01/2024 - 10:31
    +3

    I hope Fair Trading fines you for pressing a button you weren't eligible for šŸ˜‚

    • foxmulder on 29/01/2024 - 10:54

      It's true that op should not be eligible anyway.

      3.4. There is a maximum of one free 30-day trial of eBay Plus per eBay member. You may not use or create another eBay account in order to take advantage of the free 30-day trial more than once.

      See here

  • tomclancy on 29/01/2024 - 10:55
    +2

    Username checks out LOL

  • Bargainitis on 29/01/2024 - 11:19
    -1

    You're a joke OP.

    Honestly…. mind boggling you would even post this without shame.

    • ihfree on 29/01/2024 - 12:49
      +2

      I kind of empathise with OP - I've done the same thing with a different service once before when I forgot I had used it previously.

      I don't think resuming a service from a trial button is entirely ethical.

      • Bargainitis on 29/01/2024 - 16:39
        +1

        what actually happens in ebay is when you go past that "trial button" - it tells you that you will be charged at the full rate as it knows you have done a trial before.

        I have clicked on it before forgetting that I have trialed also but very quickly was reminded as I bothered to read.

  • hasher22 on 29/01/2024 - 11:44

    Fairwork won't help you….

    Also you don't pay immediately if you press the banner. There's at least 2 clicks before paying.

    • MS Paint on 29/01/2024 - 11:46

      Fairwork

      I had to work 1.6 hours to pay for this. I want my money back.

      • hasher22 on 29/01/2024 - 11:46
        +1

        I meant FairTrade

        Bleh

  • High on 29/01/2024 - 12:26
    -2

    The button finalising the process is labeled as ā€œstart 30-day free trialā€. It should not start a subscription if the free trial is invalid imo, but thatā€™s just my opinion and maybe they have the right to charge me straight away because the free trial is already used :)
    I would find it strange if this makes any sense legally, but thatā€™s just my sentiment.
    I will update when there is an outcome.

  • payless69 on 29/01/2024 - 13:59

    Next time feed Gerry's dog.

    No warranty given!

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