Product Not Delivered - What Steps Should I Take?

FiveDarrah on 21/01/2024 - 01:22

The short of it is I have paid for product and it has not been delivered.

I have been waiting 2 years and 4 months. The last update was 7 months ago claiming to have the product in manufacturing. I do not believe this to be true and regardless, it has been 7 months since that update.

What are the options to take? I know I can make an ACCC complaint but that does nothing for me right now since it's just a complaint.

It looks like I can try NCAT (in NSW) or small claims court. This does cost and it's probably not worth it for the amount i'm out (about half a grand).

Is there anything else to try?

And between NCAT and small claims, what are the major differences? It looks like NCAT is more of an online process and cheaper.

General Discussion

Comments

  • CodeXD on 21/01/2024 - 01:35
    +5

    If you can't even tell us what the product is no one can help you.

    Is this on kickstarter? Is it Australian company? Where is it getting manufactured? Was any legal contract signed? Did you use paypal? Credit card charge back?

    • FiveDarrah on 21/01/2024 - 02:01

      The product is injection moulded keycaps. The legal contract is the purchase of the product. I didn't use paypal or credit card and the window for a dispute/chargeback is well passed.

  • Empharand on 21/01/2024 - 01:42

    I have been waiting 2 years and 4 months

    Oh wow! Please tell us that this isn't a Crowd-Sourcing related product investment (eg. Kickstarter)

    You probably should have pulled your money out a while ago!

    • FiveDarrah on 21/01/2024 - 01:56

      No it was not. This was a pre-order product that gets manufactured overseas, which can take some time (which i'm aware of). The original timeline was several months. A year is strecthing it, 2 years is ridiculous and I do not wish to wait for the 3 year mark or beyond.

      I'll be sending an email to NCAT to see what they think. I'm worried that the seller will just say it's "in production" and lose the case, and the fee along with it.

      Surely there is some kind of cut off point. In my non-legal opinion, 26 months since purchase and 7 months since last update is unreasonable. I don't care what the actual status of the product is.

      • ginormousgiraffe on 21/01/2024 - 02:00

        Is it a set of keycaps?

      • Ezmon on 21/01/2024 - 03:42
        +1

        Is your purchase a GMK keycap set or from an independent manufacturer? Try contacting the manufacturer/company/retailer because most of the COVID delays should have been done with as production has mostly gotten back to speed(geekhack/discord/email etc). A delay like this should be communicated with retailers so customers can have a reason to wait longer and longer until eventually it is delivered.

        Also proceed with a refund if possible as its the least you can do even though you will be unhappy that it was not delivered.

      • elgrande on 21/01/2024 - 09:06

        It takes 40 days to manufacture a 747.

        • pjetson on 21/01/2024 - 09:43
          +2

          But does a 747 include keycaps?

  • AustriaBargain on 21/01/2024 - 01:55

    Did you order a Rav4 hybrid?

    • FiveDarrah on 21/01/2024 - 01:56

      Nope, not a motor vehicle. What's the situation with the Rav4 hybrid?

      • EightImmortals on 21/01/2024 - 08:16

        About 9 months and getting better.

        • pjetson on 21/01/2024 - 09:44

          My daughter's husband has been waiting over two years.

          • EightImmortals on 21/01/2024 - 10:47
            -2

            @pjetson: Yeah that was the time it ballooned out to during the scamdemic, toyota are aiming to get it down to 6 months this year.

          • Aust on 21/01/2024 - 12:30
            +1

            @pjetson: You could just say you son-in-law or is the relationship that bad?

            • pjetson on 21/01/2024 - 21:19

              @Aust: Son-in-law is not specific enough - he might have been my son's husband.

  • Nillionaire on 21/01/2024 - 01:58
    +1

    plot twist: OP is an investor in Star Citizen

    • FiveDarrah on 29/01/2024 - 03:06

      It was a preorder, not lighting cash on fire.

  • holdenmg on 21/01/2024 - 05:14

    It's just a jump to the left…

    And then a step to the right.

    (I got nothing). lol

  • geekcohen on 21/01/2024 - 08:36

    🍿🍿🍿🍿🍿🍿

  • elgrande on 21/01/2024 - 08:59
    +1

    Where is the company based? NSW or overseas?

    • FiveDarrah on 29/01/2024 - 03:06

      I'm in NSW, they are in VIC.

  • doctordv8 on 21/01/2024 - 10:05
    +1

    Waiting 2yr4mths?

    Between this and the Rabbit feeding 40sec grass stealing frenzy….is it April Fools come early?

  • Baysew on 21/01/2024 - 10:52

    Have you asked to cancel the order and for your money back?

    • FiveDarrah on 29/01/2024 - 03:05

      Yes. Reply will take ages based on other people's feedback and they will offer a store credit, which I will not accept.

  • ihfree on 21/01/2024 - 11:16
    +1

    GMK sets have a long wait time. Example. I also received an order that was made in 2021 a few months ago.

    What other steps have you taken?

    • have you contacted the seller?
    • checked the project page for updates?
    • did you read the terms and conditions?

    Also, what's with not just telling us what the product is? Are you trying to steer the community's response in your favour?

    • Domingo on 21/01/2024 - 13:46
      +1

      Are you trying to steer the community's response in your favour?

      It's the OzBargain forums. Posters don't want advice, they want validation of their preconceived notions.

    • FiveDarrah on 29/01/2024 - 03:05

      Not GMK. I'm aware of how they work, this was keycap sets from Rama. I am waiting for their support team to reply and offer a credit, which I will not accept.

      Last updated was 7 months ago as I said in the original post.

      There was also talk about factory reps trying to sell those sets because they haven't been paid for - just unconfirmed rumours but falls in line with their other shady practices (not paying suppliers).

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