I have recently tried to buy a Visa gift card from a manned checkout at Coles with the split payment option. The lady at the checkout didn’t allow me to split the payment. I told her that I had bought like this before. She kept saying it could not be done. Then I told her that I have a receipt when I bought like this by splitting the payment into two. She asked me to bring the receipt. Luckily, I had a receipt in my car.
Then I came to the shop again and showed her the receipt. I was stupid to bring the receipt. She made things difficult for the guy who did the split payment last time. And then she said he’s a junior and he doesn’t know the company procedure. Then, I asked her to call the manager. Manager then came and said the same thing. I think because she wanted to defend her subordinate.
I usually buy gift cards from other Coles with the split payment option. It’s very funny how this works. When you buy a gift card you can split the payment if you pay with cash first. I asked them what’s the problem here as long as I pay the full amount. They say it’s the company policy and then they are silent. I’d say it has nothing to do with the company policy but it’s simply about people’s selfishness.
Do you people think is there anything I can do here against that employee? Something like making a complaint at Consumer Affairs or any suggestions?
I would create a new account on a bargain website and ask in their forums.