eBay Australia Not a Member of AFCA

billadm on 16/01/2024 - 09:39

I just want to alert shoppers that I wanted to report eBay Australia to the AFCA because they are refusing to issue me a refund (the typical eBay chat troll) but since eBay is not a member of AFCA, I may not make a complaint.
eBay doesn't have a complaint procedure so the only choice is to chat with these chat trolls who know nothing other than picking in their noise while reading non sense and off topic scripts.
So be ware, always and only make transactions with a credit card because you get a shopper protection and avoid wasting your time with ignorant chat trolls.

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Comments

ihfree on 16/01/2024 - 09:42

+10

Tell us the full story!
- salmon123 on 16/01/2024 - 10:19
  
  +2
  
  Typical story goes like this: $0 fvf promotion didn't work. Ebay charged the seller full fees. Ebay live chat didn't want to issue the refund, blah blah.
  
  Previously with PayPal managed payments, ebay would send you an invoice for the fees at the end of the month, but you'd receive the full payment from PayPal almost immediately. Now days with ebay managed payments, they withhold the fees from the payment to the seller.
  
  eBay live chat seems to be somewhat useless with resolving these issues and there's no escalation path.
  - billadm on 16/01/2024 - 11:59
    
    +2
    
    you'd receive the full payment from PayPal almost immediately
    
    I noticed that recently eBay, PayPal and Aliexpress deny or make it nearly impossible to successfully apply for a refund.
    Lesson learned, always pay with your credit card.
    - salmon123 on 16/01/2024 - 16:39
      
      PayPal
      
      PayPal a part of the ACFA so easy to get a refund with that route.
    - rogerm22 on 17/01/2024 - 15:36
      
      +1
      
      I've had no issues getting refunds from eBay and AliExpress and I never pay with credit card. On the whole, I find eBay support agents to helpful. When I got a scammed a few years ago and paid with PayPal, it was an effort to get refunded for my purchase. But with persistence I eventually did receive a full refund.
      - rogerm22 on 17/01/2024 - 22:16
        
        @rogerm22: I should add that in the case I was scammed with PayPal, I bought from some random website, not eBay or AliExpress.
theHMASfriendship on 16/01/2024 - 09:48

+9

Why would eBay be a member of AFCA
- ytthr on 16/01/2024 - 12:33
  
  +1
  
  PayPal is a member and they helped me resolve an issue recently.
  - Blokeinhisundies on 16/01/2024 - 13:08
    
    +3
    
    Paypal is a completely different company so what's that got to do with eBay being a member or not? Also, Paypal is a payments company, of course they will be a member. EBay is an auction site, nothing to do with AFCA.
    - billadm on 16/01/2024 - 13:42
      
      -5
      
      EBay is an auction site, nothing to do with AFCA
      
      Financial transaction business, in fact my bank paid them directly.
      - Blokeinhisundies on 16/01/2024 - 14:07
        
        +4
        
        @billadm: By that definition every business should have to be a member of AFCA because they take payments. You are delusional.
CodeXD on 16/01/2024 - 09:52

+7

Australian Financial Complaints Authority (AFCA)

Why would ebay be a member…
- ytthr on 16/01/2024 - 12:41
  
  -2
  
  Ebay acts as a bank for both the buyer and the seller in many cases.
  If a merchant loses thousands in an Ebay mistake the poor merchant has one less avenue to pursue.
  At least with paypal, I have successfully won a complaint where PayPal just kept dismissing the fact that they had made errors on my PayPal account as a merchant.
  - DoctorCalculon on 16/01/2024 - 21:35
    
    +1
    
    Ebay acts as a bank
    
    Incorrect!
    eBay is not a bank, and does not hold a banking license.
    They are just a middle man.
MS Paint on 16/01/2024 - 09:52

+2

Why not get the refund from the seller?
- DashCam AKA Rolts on 16/01/2024 - 10:12
  
  +1
  
  Thanks for asking. Cheers.
mskeggs on 16/01/2024 - 10:01

Pop over to VCAT or call your lawyer if they did something wrong.
ttt888 on 16/01/2024 - 10:12

Too late.. I been using ebay for last 10+ years…
theHMASfriendship on 16/01/2024 - 10:13

+13

Friends pls be aware Bunnings is also not a member of AFCA
- Paul Atreides on 16/01/2024 - 10:58
  
  +2
  
  you have to go to the TIO for bunnings
- pharkurnell on 16/01/2024 - 13:34
  
  +1
  
  Neither is Leo’s Spaghetti Bar in St kilda
Bargainitis on 16/01/2024 - 10:15

+2

OP,

Can you elaborate more on what the issue is. I have successfully served eBay before (and Paypal when they were owned by eBay) and forced their lawyers (it was Corrs or Allens at the time) to respond and issued a resolution.

I might be able to help guide you but need full story and type it out here so it will be helpful for others in the future.
- billadm on 16/01/2024 - 11:40
  
  @Bargainitis
  
  Thanks for asking.
  It's a scam transaction and eBay ignorant chat trolls played it along.
  1) The scammer seller (from USA) didn't send me the tracking number so I had to ask for it, first alarm; once I checked the tracking number, it stated "delivered" to an unknown individual so the tracking number was not related to the transaction between eBay (the Australian one charged me) and me; eBay ignorant (a supervisor) chat troll even confirmed that there is NO tracking number and I've to wait for it, I ASSURE YOU THAT YOU'RE IN GOOD HANDS; since I made a transaction but I don't have a tracking number, I requested a refund but it was denied, the ignorant chat troll diverted me to the seller for the refund; the USA scammer seller (eBay's partner) admitted "oh, we are very sorry the package was lost, please deal with eBay for the refund!"
  
  When I committed to buy the item I didn't realise that the delivery schedule was for APRIL then the seller said "item lost" so that means they usually play this scam.
  Now, imagine if I kept quite and waited until April, I would have lost all my shopper protections.
  
  Why would eBay be a member of AFCA
  
  It's the Ombudsman which helps Australian shoppers fight against scammer financial institutions (like your bank), and for your notes, eBay makes thousands of financial transactions.
  
  Why not get the refund from the seller?
  
  eBay Australia made the transaction and that is the information from my bank.
  - Bargainitis on 16/01/2024 - 11:53
    
    how did you pay for your transaction? was it via credit card?
    - billadm on 16/01/2024 - 11:55
      
      -2
      
      Unfortunately not, I used a debit card because I used to trust eBay!
      - dm02 on 16/01/2024 - 11:56
        
        +1
        
        @billadm: You can file a chargeback through your bank anyways
        
        billadm on 16/01/2024 - 12:03
        
        -7
        
        @dm02:
        
        You can file a chargeback through your bank anyways
        
        Thanks, done already but they are scammers too, I complained two times for two different transactions to the AFCA because my bank denied the application.
        Again you deal with ignorant trolls who know nothing but only copy & paste scripts.
        My bank compensated me 2x $200 only for denying my applications thanks to the AFCA.
        So for the trolls here, we need AFCA for serious matters.
        
        JimmyF on 17/01/2024 - 09:06
        
        +4
        
        @billadm:
        
        I complained two times for two different transactions to the AFCA because my bank denied the application.
        
        I see a repeat pattern forming. So just maybe and I mean maybe, it isn't the bank or sellers who are the issue.
        
        billadm on 17/01/2024 - 11:39
        
        -3
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 12:48
        
        +2
        
        @billadm: Dude you can move along, you already expressed your opinion so don't be repetitive. I can see why you didn't get your refund. hahahaha I side with ebay!
2025 on 16/01/2024 - 10:18

+6

I want to alert members that OzB is not a member of AFCA I wanted a refund on my premium plus platinum sub because it wasn’t correctly filtering out threads like this but the trolls know nothing
Dollar General on 16/01/2024 - 10:19

+18

Ebay is not a member of NATO or the UN either, just for full transparency
- 2025 on 16/01/2024 - 10:23
  
  +7
  
  Just to be clear EBay is not a member of Hells Angels or Backstreet Boys either
- Jimothy Wongingtons on 16/01/2024 - 11:35
  
  +4
  
  well thats a bloody outrage it is
- DashCam AKA Rolts on 16/01/2024 - 14:11
  
  +1
  
  Що має сенс. Можливо, скоро в НАТО. Ура.
OMGJL on 16/01/2024 - 10:19

when where what why how,

you have only filled the where (ebay)
fill in the rest then we talk.
Daabido on 16/01/2024 - 10:44

Who's on first.
Jimothy Wongingtons on 16/01/2024 - 11:36

come on op dont leave us hanging , what happened
hasher22 on 16/01/2024 - 13:08

+3

There needs to be an ombudsman outside FairTrading to those large corporations and companies that are dodgy AF. While I assume there will be 100000s of individual cases, companies that are not with an Ombudsman shouldn't get away with dodgy practices.

Samsung, Apple, GumTree, eBay, Sony, Car Dealerships (Mazda etc), FaceBook and Instagram Business, should have an ombudsman. These companies get away with too much not dealing with customer complaints.
- billadm on 16/01/2024 - 13:23
  
  These companies get away with too much not dealing with customer complaints
  
  That's why only pay with a credit card.
  
  But there is even more:
  
  More than 800 large companies paid no tax in 2021-22, Australian Taxation Office reveals
  
  https://www.abc.net.au/news/2023-11-09/831-large-companies-p…
  
  Small enterprises and businesses know how to legally dodge the tax office so the only people who always 100% pay tax are the employees.
- JimmyF on 16/01/2024 - 15:23
  
  There needs to be an ombudsman outside FairTrading to those large corporations and companies that are dodgy AF
  
  Why? We only have the OP view they are being wrong. The fact they haven't shared the story and ebay has already said no to a refund, in this case I would be agreeing with ebay.
  
  In all my years, ebay is very happy to dish out refunds as it isn't their money when you complain.
  - hasher22 on 16/01/2024 - 15:46
    
    +1
    
    It was a blanket statement not necessarily directly to the OPs situation.
    
    I've had my fair share of ghosting from genuine complaints that I believe I was in the right based on research and fairwork does nothing.
    
    For example with HCF (which does have an ombudsman), when i got braces I'm eligible up to $4500 paid towards those braces. I got braces and was paid out $3k and the rest 1.5k will be paid out when I get the retainers.
    
    I confirmed twice before I got the retainers from 2 customer service reps and they said, yes it's 1.5k payout for retainers. Just get the receipt.
    
    I got permanent behind the teeth retainers and got the receipt. Gave it to HCF and they said I only get $200 back. I disputed the retainers was my last installment of the braces (totalling 8k) and nothing in the PDS, my cover state anything about braces and retainers and different retainer item codes giving lower payouts.
    
    I went to the ombudsman, giving evidence, linking my cover and the PDS and funny enough, the next week got an email from HCF paying out the full remaining 1.5k
    
    If it wasn't for the ombudsman, I most likely wouldn't have gotten my benefit even though I tried doing the right thing.
    
    What normal consumer would know about detachable retainers would pay full instead of permanent retainers behind the teeth? Not even the PDS says it, not even online says it and wouldn't the two reps over the phone state different retainers / item codes payout differently? If it wasn't for the ombudsman, it would surely be a hassle to fight for it.
    - Dollar General on 16/01/2024 - 15:53
      
      Generally these ombudsman’s are funded by industry participants. Can’t see retailers wanting to contribute towards an ombudsman. Gerry Harvey will go nuts
      - hasher22 on 16/01/2024 - 19:21
        
        @Dollar General: Not saying the small, medium businesses. But more so corporate - global retail brands, they're the problematic ones.
JimmyF on 16/01/2024 - 13:31

+1

Ebay isn't a bank….. Called me shocked they are not a member of Australian Financial Complaints Authority
- billadm on 16/01/2024 - 13:38
  
  -7
  
  Ebay isn't a bank
  
  How do you define a corporate organisation that exchanges millions of transactions with financial institutions all around the world?
  - hasher22 on 16/01/2024 - 13:44
    
    +1
    
    In that logic, Starbucks is a bank with their members rewards program.
    
    Unfortunately there will be corporations that don't have an ombudsman and fairtrading wont help you.
    
    It pretty much comes down to other companies that MAY help you such as PayPal dispute or a charge back from your bank if paid directly by credit card.
    
    If these large companies had an ombudsman, life would be great.
    - billadm on 16/01/2024 - 14:52
      
      -6
      
      In that logic, Starbucks is a bank
      
      If that is your logic, then even the butcher near your home is a bank.
      - hasher22 on 16/01/2024 - 15:04
        
        -1
        
        @billadm: Go google Starbucks rewards program and you'll see why people THINK it's a bank.
        
        Dude, stop being salty, go dispute it with eBay, PayPal or your bank if you're not in the wrong.
        
        billadm on 16/01/2024 - 19:12
        
        -3
        
        @hasher22:
        
        Dude, stop being salty
        
        Bill you have no rights to judge other people.
  - JimmyF on 16/01/2024 - 15:21
    
    -2
    
    How do you define a corporate organisation that exchanges millions of transactions with financial institutions all around the world?
    
    So basically every company in Australia needs to sign up then? Are Uber a member? Coles express? 711? Ampol? KFC? McDonalds? They all do millions of transactions a year.
    
    You're salty as you want someone else to fight your battle. How about you share the battle you are having first?
    - billadm on 16/01/2024 - 19:13
      
      -4
      
      You're salty
      
      Dude you have no right to judge other people.
      
      you want someone else to fight your battle
      
      I only shared my experience also for sure I don't need your help so you can move on with your life.
      - JimmyF on 16/01/2024 - 19:16
        
        -2
        
        @billadm:
        
        Dude you have no right to judge other people.
        
        I'm just commenting on your viewpoint there should be some Australia wide oversight to fight the battles for you so when KFC does wrong, you can report them to AFCA!
        
        I only shared my experience also for sure I don't need your help so you can move on with your life.
        
        Scroll up, I also shared mine. Ebay is normally very happy to dish out refunds to buyers.
        
        billadm on 16/01/2024 - 19:55
        
        -2
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 16/01/2024 - 20:33
        
        -1
        
        @billadm: Says the Dude crying the same lines…… Why isn't ebay part of AFCA, why isn't there a Australia body to fight my battles.
        
        Even if ebay was part of AFCA, it doesn't mean you'll 'win'. That seems to be the bit you miss in all this.
        
        billadm on 16/01/2024 - 20:43
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 16/01/2024 - 20:59
        
        -1
        
        @billadm:
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        Didn't you say that already? Who is being repetitive now!
        
        billadm on 16/01/2024 - 23:05
        
        -2
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 16/01/2024 - 23:19
        
        -1
        
        @billadm:
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        Love the repetitive echo……. Got anything new to say?
        
        billadm on 16/01/2024 - 23:34
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 16/01/2024 - 23:41
        
        @billadm:
        
        don't be repetitive
        
        Says the dude who can't come up with a new saying!
        
        I can see why eBay knocked you back on a refund now!
        
        billadm on 17/01/2024 - 08:11
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 09:02
        
        @billadm: Yawn, you're very boring with your repetitive comments. Enjoy your refund…. oh wait…..
        
        billadm on 17/01/2024 - 09:11
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 09:14
        
        @billadm: LOL quoting things that wasn't said…. Might be time to head outside and enjoy the sunshine before school starts back.
        
        billadm on 17/01/2024 - 09:21
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 09:47
        
        @billadm: Childish… This place is so much better when school is back!
        
        billadm on 17/01/2024 - 10:05
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 10:33
        
        @billadm: Boring
        
        billadm on 17/01/2024 - 10:40
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 11:16
        
        @billadm: Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        billadm on 17/01/2024 - 11:33
        
        -2
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 12:48
        
        @billadm: My 7 year old can come up with better come backs than you.
Anthonese on 16/01/2024 - 19:48

+2

eBay’s payment processor, Ayden, is an AFCA member.
Leiothrix on 17/01/2024 - 08:07

+1

That's not what a troll is.
- JimmyF on 17/01/2024 - 09:03
  
  It gives you an insight into the OP….. Basically when they don't get what they want, you're either a troll or a scammer.
  
  OP is now upset that some oversight body isn't going to fight for them.
billadm on 17/01/2024 - 11:41

-2

Update for the educated shoppers: eBay scam tracking service keeps updating the item with dates, entities and and locations while the seller already said that the item is lost in transit!!!
- JimmyF on 17/01/2024 - 12:50
  
  -1
  
  Its clear that both you and the seller have no idea how the eBay Global Shipping Program works!
  - billadm on 17/01/2024 - 13:53
    
    -1
    
    there should be some Australia wide oversight to fight the battles for you
    
    Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
    - JimmyF on 17/01/2024 - 15:07
      
      -1
      
      My 7 year old can come up with better come backs than you.
      - billadm on 17/01/2024 - 15:36
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 16:23
        
        -2
        
        @billadm: My 7 year old can come up with better come backs than you.
        
        billadm on 17/01/2024 - 17:40
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 17/01/2024 - 22:05
        
        -2
        
        @billadm: Yeah the 7yo does it better. But I'm happy to ebay said no to you trying to scam them!
        
        billadm on 17/01/2024 - 22:42
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
- 2025 on 17/01/2024 - 17:14
  
  -1
  
  Its clear that both you and the seller have no idea how the eBay Global Shipping Program works!
JimmyF on 19/01/2024 - 09:33

KFC forgot my sauces last night. Why isn't KFC a Member of AFCA!!?! This is an outrage, they do millions of financial transaction a year!!!
- billadm on 19/01/2024 - 09:41
  
  -1
  
  there should be some Australia wide oversight to fight the battles for you
  
  Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
  - JimmyF on 19/01/2024 - 09:42
    
    I see after all this time you can't come up with anything new! Sad troll you are.
    - billadm on 19/01/2024 - 09:54
      
      -1
      
      there should be some Australia wide oversight to fight the battles for you
      
      Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
      - JimmyF on 19/01/2024 - 10:06
        
        +1
        
        @billadm: troll
        
        billadm on 19/01/2024 - 11:10
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 19/01/2024 - 14:32
        
        +1
        
        @billadm: scammer
        
        billadm on 20/01/2024 - 09:35
        
        -2
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 20/01/2024 - 11:07
        
        -1
        
        @billadm: scamming troll.
        
        billadm on 20/01/2024 - 11:24
        
        -1
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        JimmyF on 20/01/2024 - 12:26
        
        -1
        
        @billadm: Typical scamming troll, you keep saying bye, but you never leave!
        
        billadm on 20/01/2024 - 12:55
        
        -2
        
        @JimmyF:
        
        there should be some Australia wide oversight to fight the battles for you
        
        Dude you can move along, you already expressed your opinion so don't be repetitive, byeeeee
        
        2025 on 20/01/2024 - 13:05
        
        @billadm: did the tracking show that it was delivered to the freight forwarder and that’s why you started this thread?
        
        JimmyF on 20/01/2024 - 15:24
        
        @2025: Winner winner, chicken dinner!! Someone who knows how the global shipping program works.

eBay Australia Not a Member of AFCA

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