Hi guys, I'm after some advice regarding a Blaupunkt TV I purchased in July 2022.
I paid $900 and got it from JB Hi-Fi. A few weeks ago a broken line appeared on the screen cutting across the entire screen horizontally. I reached out to JB and they passed me onto a rep from Blaupunkt. I was advised that the manufacturer warranty was only 12 months and I would have to pay for repair if I chose to.
Just wondering what my rights are as I would assume a TV to last longer than 1.5 years.
TIA.
So few weeks is how many days?
Search for "ACL" references and start reading.
The broken line is permanent. I did a factory reset as per instructed by the rep from Blaupunkt and it did nothing. I'll start reading. Thanks.
Good luck as you will need it based on the response.
Oh fudge
I think i have same tv, is it common to break down that early?
I got the 4k version i think 58 inch
Not sure. Mine's a 75 inch. This is my first and last Blaupunkt TV.
Say the tv is worth $900 retail
And you got it on sale for $450, would that affect the length of what acl deem to last?
For example if it is 1.5 years at retail price
And you got it on sale for $450, would it then only be 7.5 months instead?
Search for "ACL" references and start reading.
https://support.jbhifi.com.au/hc/en-au/articles/360053005194…
Go in. If they give you hassle, direct them to their own website. If the manufacturer said you'd have to pay, tell the JB staff that, and let them make good on it.
JB HI-FI or the manufacturer will determine, at no cost to the customer, whether the product is faulty and the cause of the fault within a reasonable time frame. In the event of a major failure or minor defect and if the product is determined faulty through no fault of the customer, then the customer can request repair free of charge by an approved manufacturer’s repairer. If the goods cannot be repaired within a reasonable time frame the customer can request that JB Hi-Fi replace the product. JB Hi-Fi will then replace the product with a new or used product of the same brand that has similar features. In some circumstances, the provisions under the ACL may still provide for an automatic replacement or full refund of the original purchase price. See the blue section below for seeking a remedy under the ACL.
Thank you. That's really helpful.
It's illegal for JB to fob you off to the manufacturer, since they sold it they have to abide by ACL and the expected life of a product which would be reasonable to say it should last more than 2 years
Thanks. I have lodged another ticket with them.
Reasonable timeframe. A TV would last at least 3 years. Speak to the customer care team and point them that
The above link from Morien specifies the "reasonable timeframe" it considers based upon purchase price:
https://support.jbhifi.com.au/hc/en-au/articles/360053005194
They keep handballing my case to the repairer and very slow to reply my emails. This is the latest reply I got.
"Ron (JB Hi-Fi Support)
27 Dec 2023, 3:03 pm AEDT
Hi ,
Thanks for your email.
We've contacted the repairer as this is still within the JB Minimum Voluntary warranty.
We will keep you updated once we receive a reply.
Please let me know if you need anything else in the meantime.
Kind Regards,
Ron
OCS Senior Co-ordinator | JB Hi-Fi Customer Service"
The repair had told me it's a panel problem beyond repair. Dunno why JB wanted to contact them again. Frustrating.
You can read more on your consumer rights here: https://www.accc.gov.au/consumers/problem-with-a-product-or-…
Whether or not a cheap Blaupunkt rebadged Chinese product is expected to last more than 1.5 years will be up for debate between you and the JB representative (not manufacturer whom are correct quoting the warranty period they are liable for manufacturing defects). There's no fixed rule on timescales under ACL.