Westpac Altitude Velocity Black Rewards

LAstrounicornz on 20/11/2023 - 15:11
Last edited 21/11/2023 - 14:23

Hi everyone,

I just recently got the Westpac Altitude Velocity black card and am having trouble accessing the rewards tab on both the app and online banking.
An error "We are currently experiencing technical errors with the Westpac Rewards and Offers hub and are actively looking to resolve this. Please try again later." appears and the only thing i can see is shopback offers.

I called Westpac and they said it is because I've chosen the Velocity rewards, so I cannot see the offers. I think this a bit dumb considering AMEX doesn't hide rewards/offers just because you've chosen a certain program to go with.

Does anyone else have this issue?

[UPDATE 21.11.23]
Spoke with another Westpac Rep, and they mentioned that it was a widely known issue and are 'working' to resolve this.
will continue to check app/online banking daily for another week.

Not a good first impression.

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Comments

  • kerfuffle on 20/11/2023 - 15:29

    Had it a few weeks ago, but now it's fine. Also enrolled with Velocity but I have a Platinum card

  • alan737 on 20/11/2023 - 17:01

    Same issue here

  • Jokerchris2000 on 02/12/2023 - 08:25

    Same issue here. Been like that since I setup the card two weeks ago. I also can’t seem to see anywhere how many velocity or altitude points for that matter I have collected. Anyone an idea if that is somewhere hidden in the app?

  • Astrounicornz on 05/12/2023 - 11:02

    Finally started working, with rewards visible - no offers just yet. Can anyone see the amount of points earned (non-altitude, Qantas or Velocity)?

    • kerfuffle on 05/12/2023 - 11:30

      No for Velocity.

      • Astrounicornz on 05/12/2023 - 14:09

        Shame, Amex app shows all the points earned for my Qantas Platinum. After last night's incident, Westpac really needs to step up its game.

    • clayaa on 05/12/2023 - 15:02

      I have the Qantas Platinum, couldnt see the progress. Only able to see what I accumulated each month from the statement.

  • ltwo on 07/08/2024 - 15:06

    Do points automatically get credited to your Velocity account? I'm waiting for my sign-up bonus points

    • kerfuffle on 07/08/2024 - 15:06

      Yes, once your statement is issued

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