Targeted I believe, since it didn't show up on another existing account.
Recieved by email:
"We sincerely apologise for the recent technical issues experienced on our website and app. Our team has been working hard to recertify these and to ensure you have a better experience moving forward.
As a token of our appreciation for your patience, we’ve added $10 Red Royalty dollars into your account to redeem in-restaurant or online before Friday 24 November 2023.
Your Red Royalty Team"
😁