nbn HFC Connection

Macgyver on 14/10/2023 - 13:15
Last edited 15/10/2023 - 12:22 by 1 other user

Hi,

I got a HFC connection with Dodo. They sent over the black NBN box and I get all four solid lights on it. The NBN website says I am connected (said the opposite before).

When I connect my wireless router to the black box (ethernet to WAN port), I do not get internet.
I plugged the NBN box direct to my computer - also no internet.

My questions are:

1. Do I need a special modem router to get internet, which is what Dodo is saying I require.
2. Can I just plug my NBN box directly to my computer and get internet? Dodo are also saying I cannot do that and that I must have a compatible modem router inbetween. I am trying this to see if the internet is even working at all.

Thanks,

• 

  FirstWizard on 14/10/2023 - 13:20

  +3

  Dodo seems to use PPPoE for HFC authentication.

  Have you followed their setup guide to set up your wireless router with dodo PPPoE settings?
  https://support.dodo.com/modem-setup-guides/setting-nbntm-ha…

  I think automagic configuration would only work if you use a router they provide.

• 

  AustriaBargain on 14/10/2023 - 13:41

  Remember to vote against the Coalition. If enough of us did that in the past then OP would have FTTH by now.

• 

  plmko on 14/10/2023 - 16:46

  +4

  Your router is not setup properly.

• 

  Twix on 15/10/2023 - 12:36

  1. nbn HFC = nbn NTD + a router. In the router settings menu select PPPoE for authentication and enter your Dodo username and password.
  2. You can temporarily plug in a computer to the nbn NTD. This is to rule out router speed problems.