Please Provide Proof of Non Receipt from The Post Office within 24 Hours. (from AliExpress)

Lda-ren on 02/10/2023 - 19:01
Last edited 02/10/2023 - 19:02

Hi all,

I just got an email from AliExpress Customer Service asking me to (exact words) ..
'Please provide proof of non receipt from the post office within 24 hours.'

Can someone tell me how do a buyer (me) do that? Seriously.

To put things in context here, within AliExpress's own Message Centre, the seller stated that an item has been discontinued
and will send the others out (I bought many stuff from same seller), and I just have to 'Confirm receipt' (after I got the package)
and then ask for the refund of that single item that was discontinued (thus also not sent too obviously).

So far I am having a fun time (NOT!) in trying to get that refund via this particular seller, then via AliExpress's
refund/dispute/appeal/reappeal (whatever it's called), and now (last resort) reaching out via their 'Online Customer Service'
who then told me they would send my evidence (as captured from Message Centre) to their "High-something team" to get that
refund from the seller. And this is what they are now asking me to get!

Perhaps I've been locked down so long and the world has evolved without me, and so I thought of my fellow ozbargineers!!

Regards,

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Comments

  • djkelly69 on 02/10/2023 - 19:30
    +1

    Just send them a photo of you, holding nothing in your hands.

    • FoxJump on 02/10/2023 - 19:57

      I tried that once
      they didn't accept it

      • Clear on 02/10/2023 - 23:44
        +1

        Worked for me once surprisingly.

  • pjetson on 02/10/2023 - 19:31
    +2

    Perhaps they will accept a statutory declaration from you?

  • bobbified on 02/10/2023 - 19:34
    +2

    Send them a picture like this….

    • da-ren on 02/10/2023 - 20:53

      That crack me upšŸ˜„

  • valuer on 02/10/2023 - 19:47
    +2

    Did the message come from Aliexpress or from the seller using the Aliexpress system?

    Obviously don't confirm receipt of the order.

    • da-ren on 02/10/2023 - 20:54

      From AliExpress.

  • [Deactivated] on 02/10/2023 - 20:14

    Perhaps I've been locked down so long ….

    Oh …..YOU!

  • Mikefr on 02/10/2023 - 20:16

    Auspost Doesnā€™t have a photo of delivered item, perhaps at an unfamiliar location?
    If it was sent tracked either you sign on the electronic screen, or if left in a ā€œSafeā€ location a picture is taken.

    • da-ren on 02/10/2023 - 20:56
      +1

      The seller sent the 4 items minus the discontinued item in one package. I didn't have to sign anything.

  • c64 on 02/10/2023 - 20:49
    +2

    and I just have to 'Confirm receipt' (after I got the package)
    and then ask for the refund of that single item that was discontinued (thus also not sent too obviously).

    lol, don't confirm receipt if you haven't received it …

    there should be an option in the dispute system for not shipping an item (i think that is what you are saying) or not received

    • da-ren on 02/10/2023 - 21:19
      +2

      I did confirm receipt as per the seller suggestion that was within the AliExpress own Message Centre.

      The seller stated they could only provide a refund after I've had confirmed receipt because it would 'provide a platform to do the refund' (the seller own words).

      The entire conversation is inside AliExpress Message Centre. And I thought this is how it is done.

      Obviously, I fell into a scam and AliExpress itself seems to ignore (or don't bother) to read their own Message Centre of what their sellers are scamming.

      I already raised the dispute, got rejected, appeal, got rejected, re-appeal and got rejected again. AliExpress said to try their Online Customer Service and I did .. re-attaching the entire Seller words/scam from the Message Centre'. And this is their last 'ask', to prove non receipt from the post office.

      Ffs, the seller stated the item was discontinued and he/she would send the others!!..in the Message Centre that AliExpress can SEE!!

      • AdosHouse on 02/10/2023 - 23:15
        +5

        Yeah you got played. When you confirmed receipt you acknowledged that you recieved it. Hope it wasn't expensive. Chalk it up to a lesson.

        • Clear on 02/10/2023 - 23:44
          +5

          And to expand further the other reason you don't want to confirm receipt is that the seller doesn't receive the money until that happens.

          • da-ren on 03/10/2023 - 12:04

            @Clear: Thanks for that. Good to know (the order of
            this thing). But, don't I have to confirm receipt of the 4 items that they had sent out and received by me?

            Note: There were no option provided for me to choose exactly which items were received nor the generic option of either partial or full.

  • [Deactivated] on 03/10/2023 - 10:36

    Was the delivery address to a parcel locker?

    • da-ren on 03/10/2023 - 12:19

      Nah, just an ordinary street number and street name …

      But what I don't understand is the fact the seller has stated clearly so in AliExpress Message Centre..that of the one single item that was discontinued and that they would send the 4 others…..which clearly means that the seller has NOT sent out the discontinued one at all.

      I have already screenshot what was said by the seller in the Message Centre and had also attached (twice) that conversation in AliExpress….but yet AliExpress requested "Please provide proof of non receipt from the post office within 24 hours."…. which means AliExpress really prefer to turn a blind eye to their seller fraudulent activity in their own Message Centre?

      • [Deactivated] on 03/10/2023 - 18:10

        Looks like they don't care which doesn't surprise me.

        What is the cost of the items you didn't receive?

  • da-ren on 03/10/2023 - 20:15

    So, AliExpress has again ignored the evidence of how their seller is scamming their customers within their own Message Centre. Here's the response today.

    Dear Customer,

    Thanks for contacting Aliexpress.

    Since your evidence is invalid, please understand only with your response we can help you further on this order.

    So far your request will be closed for now, in case you have any question please feel free to contact our help center, our agent will help you out.

    Thanks and Have a nice Day!

    Best regards,
    AliExpress Customer Care
    www.Aliexpress.com

  • da-ren on 03/10/2023 - 20:20

    And below are the exact words from the seller that's in AliExpress Message Centre.

    Dear customer,
    Please donā€™t worry, we will refund your money.
    Please click "Confirm Receipt", and then contact us to help you apply for a platform refund after 15 days.
    This will be refunded to your original payment account.
    Hope to get your understanding.

  • da-ren on 03/10/2023 - 20:25

    And below is what the seller said (exact words) about the discontinued item and the others that were sent out to me.

    Dear customer, the product in the picture you purchased has been discontinued. We will help you ship the other products first. Once you receive the package, you can apply for a partial refund from us. Thank you for your understanding.

  • da-ren on 04/10/2023 - 15:38

    Just got below email from my re-appeal process.

    Dear Customer,

    Thank you for contacting AliExpress.

    We are regret to inform that your appeal request was closed.

    Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.

    Your kind understanding and cooperation will be appreciated.

    Note:Please do not reply to this email/message due to reply can not be received in this mailbox. If you have any further question, please visit our Help Center

    Wish you have a great day!

    Sincerely,
    AliExpress Customer Service Team
    www.AliExpress.com

    I guess I just work out why the seller said '…and then contact us to help you apply for a platform refund after 15 days.',
    which just happen to coincide with the expiry of the 'AliExpress protection period'.

    What a clever bugger (not to mention AliExpress too).

    Should I now contact PayPal?

  • Save 50 Cent on 05/10/2023 - 12:07
    +1

    Lol at that level of customer service..
    I stopped buying from Ali Express long ago after I received defective iphone charging cables and they stuffed me around with dumb responses for a few days until i gave up. Would rather just pay more and buy from amazon or ebay. I realised my mental health is worth more.

    • da-ren on 07/10/2023 - 09:22
      +1

      Exactly. And good point (mental thingi). Why didn't I think of that? Though bit hesitant on Amazon (no PayPal). Might try out Temu.

      • Save 50 Cent on 07/10/2023 - 09:55
        +1

        Forget about paypal.. You can trust Amazon after sale customer service more than any other company.
        Oh and Temu is just another ali express.

  • furyou on 22/10/2023 - 22:46

    Yeah AliExpress sides with seller much, for items over a few $. And it's luck of the draw whether photos of the world that don't contain the item will work.
    PayPal is 50/50 sht too, maybe card refund?

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