Moved to Forum: Original Link
Seems like a good deal. Only available in white for that price. I think it's an EOL product with this price.
Mod: As this is a price error, per previous precedence, this has been moved to the forums
Samsung Galaxy Nexus i9250 Import $278 Shipped - Unique Mobiles [Price Error]
orange123 on 20/09/2012 - 23:08
Last edited 21/09/2012 - 13:24 by 1 other user
Last edited 21/09/2012 - 13:24 by 1 other user
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I ordered at 5:40 am. Hopefully they honour their price. :)
Price error! Order cancelled.
"Notification of price correction – Samsung Galaxy Nexus i9250 White
(SKU - samsung-galaxy-nexus-i9250-16gb-white-umd)
Unique Mobiles regrets to inform you that our online price on the 20-09-12 to 21-09-2012 for $259.00 for the Samsung Galaxy Nexus i9250 White was incorrect due to a system malfunction.
Amended Price - $359.00
We sincerely apologise for any inconvenience caused to our customers by these errors.
In view of the obvious mistake, Unique Mobiles will process refunds for all orders which have been received and paid for in full. Refunds will be processed in full via your original payment method. Refunds will be processed during Business Hours Friday 21-09-12
Kind Regards,
Unique Mobiles Management"
A pity.
Good thing that I've arranged to get the one we NEEDED from Kogan for less money AND free shipping.
Of course the 'unique' charmers have debited my PayPal account.
Pity that they haven't taken steps to ensure that they could at least match the Kogan deal of a few days ago ($349 shipped) - I'd have thought that might at least limit the fallout.
AND the 'credit memo' is for LESS than I paid! That's certainly extra 'Unique'.
I got the same message as well in my email, not sure whether should be happy or sad as have bought it last night a new phone I do not really need.
I got the email too. Here's the whole email.
Notification of price correction – Samsung Galaxy Nexus i9250 White (SKU - samsung-galaxy-nexus-i9250-16gb-white-umd)
Unique Mobiles regrets to inform you that our online price on the 20-09-12 to 21-09-2012 for $259.00 for the Samsung Galaxy Nexus i9250 White was incorrect due to a system malfunction.
Amended Price - $359.0
We sincerely apologise for any inconvenience caused to our customers by these errors.In view of the obvious mistake, Unique Mobiles will process refunds for all orders which have been received and paid for in full.
Refunds will be processed in full via your original payment method.
Refunds will be processed during Business Hours Friday 21-09-12
Kind Regards,Unique Mobiles ManagementDamn, I ordered a live connected for it. Does anyone how I can cancel? Or I need a decent phone deal really soon.
Too bad. Order is canceled.
No I don't have to worry the equally bad screen any more.I think the 142 voted up can be changed to down.
Price error. Did not honour. What bS!!!!
Gee! They are quick to refund, they don't give you a chance to complaint. :-)
Almost bought one. Lucky me unlucky the others. I will neg this.
What's so lucky? They have said they will refund within a day or 2 - good customer service in light of an unfortunate mistake in my opinion.
Good service? Not enough. At least they should compensate the customers for spending time due to their mistake. A sorry email and immediate refund is definitely not enough.
Compensate? how many minutes did you waste? what do you want? an iphone 5?
You are a "Dr", aren't you? How much you charge for a minute?
wasted my time on clicking while I could have checked out some other bargain neg!
Best Price here I think it is the same phone $319
http://www.becextech.com.au/catalog/product_info.php?product…
Store has reasonable rep
http://www.productreview.com.au/p/becextech-australia.htmlEven cheaper here $299
http://www.shoppingsquare.com.au/p_398758_Samsung_Galaxy_Nex…
But store rep very poor
Your prices didn't include shipping.
My order was cancelled too. :(
Is there any phones comparable with dual core cpu and 4 inch+ screen around $300?
I'm thinking the Evo 3D. Although i'm all for suggestions as i'm looking for the exact specs/budget as you.
http://www.ozbargain.com.au/node/79139
Never bought anything from Unique mobiles, and now i still haven't. How do you change a positive vote to neg?
Is it not there obligation to sell at advertise price??????
Not if it's a genuine error
Yep, just got cancellation email as well
Likewise Dicksmith, even if they advertise it wrong, they sell it same price to the buyer.
Cause the payment has already made … they cant correct the price retroactively … can this case be taken with consumer protection ???
Cause the payment has already made … they cant correct the price retroactively …
Can you provide a reference to a law that states that, or is that your opinion?
till now that what i think … i am gonna call consumer protection soon and update here …
Thanks… please let us know
Called consumer protection and what he said if it was a genuine system issue then they can change the price before shipping … and refund the full amount …. bugger … :( ….
Substance of Bait Advertising (ACCC)
Bait advertising
'Bait advertising' describes the situation when a trader advertises goods at a certain price (usually a 'sale' price) but does not have a reasonable supply. What is a 'reasonable supply' will depend on several things, including the type of product and the way it was promoted or advertised.If a trader has genuinely underestimated the popularity of a sale product, it may not be considered bait advertising.
For example, an electronics retailer runs a major national campaign advertising 50-inch televisions at a low price of $799 for a week-long sale. The retailer usually sells about 30 televisions of this type every week. The retailer only stocks two televisions at the advertised price and refuses to take customer orders. When customers attempt to buy the television at the advertised price, they are told it is out of stock and offered a more expensive unit for $999. This is likely to be bait advertising as the retailer does not have a reasonable supply of the advertised television
But instead of out of stock, they claim its error.
How can we know if its genuine issue or used as Bait Advertising?
Because bait advertising means you get offered something else at a higher price….. which is not the case in this instance….
Everyone is being refunded….But we are all lured to the website due to this price aren't we? Although they have refunded, but traffic was generated due to misleading advertising.
I can't imagine it would be a deliberate act….. I assume generating a large number of refunds, coupled with the current online tantrums of those affected, would not be seen as desirable for any retailer
Firstly, we were lured due to low price (Claimed as error). Traffic was generated from this moment.
Secondly, refund was made(Instead of out of stock).
Consumer will also be unhappy even in the example.
My view is bait advertising will have the same result (Traffic) but just in different method/scenario.
But we are all lured to the website due to this price aren't we?
Only because it was posted on Ozbargain. They didn't actively promote the product at that price themselves.
I don't have any references to legislation, but I know the same thing happened with Dell a number of years ago.
They accidentally advertised 500GB hard drives for $9 each. People were obviously buying tens/hundreds of them at a time. The Dell online store automatically charged peoples credit cards immediately after they submitted the order.
By accepting payment, Dell had entered into a legal contract to provide the goods. If they had wanted to cancel the orders, it needed to be done BEFORE they accepted payment.
The end result was that they said because the orders were placed through the home/personal store, they would honour two drives from each order, because any more than two drives is not considered personal use. The rest of the money was refunded. Dell did try to fight it and not sell anything - this wasn't an act of good will.
Can't be enforced legally. The retailer is offering a full refund in line with their obligations… see http://forums.whirlpool.net.au/archive/1416506
Its really damn unique service, never gonna use hem again!!!!
Hate their service.
Fail…
never again
how to change positive to negative?
I think you cant change to Negative but you can definitely revoke positive VOTE…..
Oh damn, buggers.
Needs to come off the front page.
Unfortunately a no-deal. Poor form taking the cash and not providing the goods, others will disagree no doubt.
LOL, over 100+ positive votes, now turned out to be an error, will start seeing negative votes coming up now. Wonder if it will match the 100+ positive votes too?
I just revoked my positive vote.
Cancelling after taking the cash is not on. Very bad form!
Let it stay on Front page…Just Change heading to
Seems like a good deal which turns out worst. Never use Uniquemobile…spread the word
HOW TO REVOTE +ve VOTES
Just underneath the title (Samsung Galaxy Nexus $278 etc etc.), where it says Expired, click votes.
Then click revote voke
No need for comment
Well done to uniquemobiles for correcting the listed price. Do the people who placed an order at the incorrect price expect the company to wear a loss for each purchase? WTF?
Make some losses and produce good publicity, VS
Save some pennies and caused whole lot of hateThey chose the latter.
Considering no one on this site shops on loyalty, but price… hence the name 'Ozbargain'- why would they honour the price and make a loss.
Its alright to be disappointed but alot of people are getting emotional… …hate? lol
That's probably a too strong word, okay - bad reputation.
People do shop on price here but if given the choice they will choose the lesser of two evils - for example Kogan VS ShoppingSquare.
Considering there are so many competitions around here and if the prices are not too much difference than competitors I am sure after this stunt people will more likely buy from others to show some kind of protest.
I can see why Uniquemobiles chose the latter. Seeing most of OzBargainers here are tight-asses, I don't see how they can recuperate the financial loss by relying on us as returning customers. I doubt many of us here are loyal customers as we mainly purchase based on price. Hell there are people here even admitting to buying bargain even if they don't need the items.
Realistically, its not even that cheap, its only $40 cheaper than others, so its probably about $10 loss. I wonder how much all this bad sentiment is going to cost them.
No deal!
look on the bright side, the white nexus is too ugly anyway… lol
just to give u guys a hand with the negI am sure if they had a pricing error of $479 and someone bought and paid it, they would not have refunded the difference.
Pricing mistake or not, they should be honouring the deal rather than refunding, like other mobile phone pricing errors on ozbargain previously. Very poor.
well I am not going to revoke my pos since I still think it's nice of orange123 to post this.
Yep Thanks OP
I think some members here are underestimating the effect of a $100~ pricing error for a small business. Although it depends on the amount sold, with 3000+ clicks on the deal, even a 5% take up rate would mean thousands lost.
The relevant acts covering consumer protection aren't so obtuse as to require a small business to go out of business trying to cover an advertising error. It also sounds like refunds have begun to be processed within a few business hours of the mistake occurring.
I think buyers have a right to be p!ssed off but I also agree with your reasoning.
Are you associated with Unique Mobiles???
I think there is a big difference between an advertising error and agreeing to a contract to supply a good at a given price.
Companies that are prone to advertising errors (like for example Dell), go to pains to make clear that their initial 'confirmation email' is not in fact an order confirmation, but is subject to a manual check before the actual confirmation is sent. They also go to pains not to charge anyone's credit card before that check has been carried out.
In my view, once payment for a product has been accepted, a valid contract for the sale of that product at the specified price has been entered into.
BuuBox, Its great to see few customers out there do understand. I can appreciate how frustrating something like this can be for buyers. If this was a deal we could honour given the circumstances to keep customers satisfied we definitely would have. Unfortunately this is not a loss we can sustain and we want to be here long term for our customers and continue to bring genuine deals to OzBargain.
Our sincere apologies for the inconvenience this may have caused.
We are unable to offer compensation for those who have purchased. All refunds are currently being processed and we hope that our future deals offered compensate for this pricing error.
I for one understand your position. I can't believe the completely selfish reactions of some of the commenters here.
It was a simple and honest mistake which, if honoured, would have resulted in a large amount of money lost. Few small businesses would want to absorb that kind of loss.
And I bet most people complaining about your decision would have done the exact same thing if they were in your shoes.
Exactly right.. why would you want or expect an operation like this to wear this sort of a loss. It's not a big company like Dell, etc. With the margins on hardware, it would probably take them months to make it back.
ok pyongyang, what is your order no.???
I don't expect to be rewarded for common sense.
Props to you for showing your face so soon. I was hating on you for an irresistible deal, just when I'm trying to hold out for the S3 LTE. I'll forgive you if you cut me a deal on one of those.
do so many seriously expect a small company to take a large loss for a minor error that does not violate any legislation?
large companies like dell etc will take the loss to avoid losing reputation. however by buying $9 hard drives we are still exploiting loopholes in their system, and they are letting us get away with it just to keep us happy.
whatever work you do - even if you're flipping burgers - would you really expect a cost to come out of your own pocket if you forgot to include something, or gave misinformation without malice?
An apology is all you should expect for an honest mistake. everyone is trying to save a dollar, but it shouldn't be at the expense of others, especially in (other) cases where it was an obvious pricing error.
What happens if the deal gets all negatives?
ozbargain != ozsharia
this sucks
I predicted the price error:)
Even I feel the pain for uniquemobiles, I think the move is really dumb. They should at lease offer a voucher to those who brought on the wrong price. Doing what they had done is more costly for your comapy in the long run. Especially in such a comptitiive market.
I can't say for sure but 90% certain that if the payment gateway completed the transaction and a confirmion email is sent, there is a contract and it can be bring in front of ACCC and people (customer of comapny I use to work for) has won case like this.
Uniquemobiles is betting on most people got there money back and who be border to waste time arguing with them in front of ACCC for a 18 months old phone. That thinking is also true but just a few people decided to take u to ACCC will create so much pain for your company and waste you so much time that you wise you would have hournor the mistake in the first place.
I agree
Just a side note, how difficult is it to add a routine on your web site to check the price,
in ennglish it would be "selling price<=cost price then inventory=0" I am not a programmer but sure this is not hard to code. Why mistakes like this still happen??
I am saddened by people who think that the ACCC can somehow be set on retailers like an indiscriminate attack dog. I have worked in retail customer service, and I can tell you that when you're doing the right thing by your customers, most ACCC interactions are simply a two-minute courtesy phone call that they've been contacted but that you're in the clear. The folks at the ACCC aren't fooled easily; a double-edged sword.
As it happens, I bought a third phone (not this one) from Unique Mobiles just this morning. I chose them over some other retailers offering slightly lower prices because they have provided me with consistantly good service, including responding quickly and thoroughly to a warranty claim in which they were not personally at fault.
This agrunment can go on and on and on. My main point is they have done an absolute shit job in this this occasion. And u can see many people agrees.
Actually I'd rather them not offer a voucher. A voucher is a arguably a case of bait & switch.
If they want to be nice, send every cancelled order a small gift item like an 8GB SD card or something like that as apology. Low value, cheap to ship.. generally useful to anyone.
At least they didn't try and demand more before delivery like DWI, so that's something I guess? Not impressed though
I purchased one of these last night and promptly bought some accessories on ebay and then went to sleep,i woke up to find the order was cancelled which made me a touch mad but as i had already bought the accessories i figured i'd buy one anyway and thought given the situation Unique Mobiles would perhaps meet me halfway but nope stonewalled at $359.
So Unique Mobiles your name is now mud whenever anyone in the future asks if your ok to deal with :)
wow, I bought the case and lcd protector after purchased it.
then just got an email from the seller. this is just… wow
Did anyone do a prtscr?
Anyone tried taking their receipt in to DSE or HN?
HN sales staff might just be dumb enough.They aren't competition, so good luck with that.
Did anyone not receive their refund? I got an email from Unique on Friday saying the refund has been processed. Paypal shows the seller has refunded the full amount but I cannot see it in the "paypal balance". The transaction details says
PayPal has placed a temporary hold while we're reviewing it. We'll contact you shortly with further information.
Probably will wait today before giving paypal a call, wont let the paypal bastards sit on my money.
Same here.
Got an email from Unique on Friday saying refund has been processed.But until now, still nothing shown in my bank account.
(I paid by debit card through savings account)But does your Paypal account show refunded?
Ok so curiosity got the better of me. I called up Paypal and the guy said it is because Paypal used their money to pay Unique on Thursday Night. The source of my payment was my Commonwealth Bank account and it takes about 3-4 working days for Paypal to actually get the money from the bank (altough Paypal pays seller instantly and meanwhile they keep your credit card details as backup source).
So in such cases where a quick refund is provided, Paypal would put the transaction on hold until they receive the money from the bank. He said I should expect to see the money in my Paypal account by Wednesday. Hope it makes sense.
I guess that applies to debit card transaction as well?
I'm with CBA too. I paid using debit MasterCard btw.
What a pain for you guys. Lucky I did missed out as I fell asleep while holding my phone in a process of purchasing it. I woke up the next day with the knowledge of price error.
Yes I paid with cba mastercard and haven't got refund either.
I'm late as well.. :'(