Activate ANZ Credit Card

ThePeterGriffin on 25/09/2023 - 15:41
Last edited 25/09/2023 - 16:07

Hi Guys, I recently got the ANZ platinum card with Pointshack offer. I got the application approved and received the card yesterday, however, I am having a hard time activating the card. I downloaded the anz app but it asks me to put in the customer registration number. I checked all the paperwork but never received any CRN number. I tried calling in the 133350/132273 but it doesn’t put me through and gets me disconnected.
P.S I am not an existing customer.
Can anyone please help ? Appreciate your time. Thank you

Financial ANZ Credit Card

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Comments

  • Fredfloresjr on 25/09/2023 - 15:54
    +3

    Send me photo of your card front and back. Let me check.

    • MS Paint on 25/09/2023 - 16:06

      Jokes on you. It won't work because it's not activated.

  • Naiht on 25/09/2023 - 16:09
    +2

    Exact same thing happened to me 3 months back.

    My memory is a bit foggy but I had to call up to get the CRN. It was either 13 33 50 or 1800 652 033 (according to my phone logs). I was on the line with the 1800 number for 42 minutes so it was probably that one.

    It was a pain in the ass as well as I was told that I needed to verify my identity, which I previously done online. So they transferred me to the verifications team which told me that I was already verified.

    So then they transferred me back to the activations team where I finally I got someone competent who managed to finalise setting up the account and gave me my CRN over the phone.

    So yeah, that's my experience. Hopefully yours isn't as bad. Good luck!

    • ThePeterGriffin on 25/09/2023 - 16:22

      I am trying to use the phone verification but it doesn’t give an option to verify without the PIN which I haven’t setup. I don’t have the CRN number either.
      Pretty annoying that you are not able to proceed to talk to anyone and it’s stuck in a loop.

      • Naiht on 25/09/2023 - 16:42

        I just tried calling the 1800 and after while of it looping it would go sorry I'll put you on with someone who can assist you with activating your card. I didn't enter my card number or anything.

        • ThePeterGriffin on 25/09/2023 - 20:44
          +1

          The same thing happened. They were not able to identify my details online. Will go in branch tomorrow to fix it :(

  • humdingaling on 25/09/2023 - 16:10
    +1

    sounds like you never banked with ANZ prior so just go into the Bank

    Getting card activated is only 1 step

    You will need to setup APP/web banking which required CRN which card activating does not give you

    • ThePeterGriffin on 25/09/2023 - 16:24

      Exactly my concern. How would you get a CRN number? I tried the website to register for Internet banking but it either asks me for a telecode or PIN which hasn’t been setup

      • humdingaling on 07/10/2023 - 14:54

        sorry didn't see your response

        Their whole process/instructions seems to be geared to credit card for Existing ANZ customers
        I just went into the bank and let the clerk sort everything out at once all at once
        Got the phone app working and from that you internet banking is much easier process too

        • ThePeterGriffin on 07/10/2023 - 23:44

          Yes. Same for me. Had to go in to fix it.

  • alan737 on 25/09/2023 - 16:32

    Just give them a call and they will give you CRN, you need to wait a good 1 to 2 hours to be responded though.

  • deme on 25/09/2023 - 18:10

    Hi Guys, I recently got the ANZ platinum card with Pointshack offer.
    P.S I am not an existing customer.

    I don't understand, you got eh ANZ card, that means you are a customer.

  • deme on 25/09/2023 - 18:10

    I googled https://www.google.com/search?q=anz+crn+number

    Your CRN is your ANZ Access card, Credit Card or Visa Debit Card number; it can also be a 9 digit number that has been provided to you by ANZ. Your telecode is the 4 to 7 digit number that you use to access ANZ Phone Banking, or has been provided to you by ANZ.

    New ANZ Internet Banking Users
    Do you currently use ANZ Phone Banking?
    Your Customer Registration Number (CRN) may be the same number for both services.
    Your CRN is your ANZ Access card, Credit Card or Visa Debit Card number; it can also be a 9 digit number that has been provided to you by ANZ.
    Your telecode is the 4 to 7 digit number that you use to access ANZ Phone Banking, or has been provided to you by ANZ.
    If you do not have a telecode, please call 13 33 50 (International callers dial +61 3 9683 8833) for assistance.

    • ThePeterGriffin on 25/09/2023 - 20:43

      In this case, I never received CRN number in card kit. Such a weird way that they send you the card but not the details to link your card to an account. Will visit the branch tomorrow and update :)
      But, thanks for your help!

      • deme on 26/09/2023 - 08:46

        You didn't read did you?

        Your CRN is your ANZ Access card, Credit Card or Visa Debit Card number;

        • ThePeterGriffin on 26/09/2023 - 13:09

          I did. I tried but it doesn’t work. You also need the app pin or telco code along with that which I don’t have.

  • docpol on 25/09/2023 - 20:29

    What time did you call?
    13 22 73, 8am-8pm (AEST) weekdays or 8am-6pm (AEST) weekends

    • ThePeterGriffin on 25/09/2023 - 20:41

      Apparently I did during business hours but due to some reason they were not able to identify my details online. Will have to visit the Bank and see how i go :(

  • Caerdyddblue on 25/09/2023 - 21:14

    I've applied for a QFF card with them last week and still awaiting approval after 5 business days, sent my supporting documents, payslips etc last week too. Anybody had experience with the same and know the correct number to contact? All my correspondence just say to email them for support but obviously they don't reply to that…

  • figlia on 31/10/2023 - 16:10

    Same issue :-\

    • figlia on 31/10/2023 - 17:38

      managed to activate card over the phone (security issue considering how little data was required) BUT cant register for online…

    • ThePeterGriffin on 31/10/2023 - 19:46
      +1

      Just visit the bank mate. They will setup in a few minutes

  • CBR250-RR on 19/12/2023 - 19:40

    I signed up to OzBargain just to post I had the same issue and now stuck on the phone for over an hour trying to get my CRN number which was not sent in the letters I received or the card.

    • ThePeterGriffin on 19/12/2023 - 23:52

      Go to the ANZ branch. Quick and easy

    • Leo4965 on 22/12/2023 - 11:21

      You will need to go your local ANZ branch.

      They will need to verify your ID with anz if you do not have any anz account
      They will activate the card for you
      then they will generate a NEW CRN number and provide you with Tele code (Valid for 24 hours only) if you do not already have one.
      you will then set up your app with CRN and Tele code and
      change or setup the pin in the app

      P.S You can not activate a corporate card in branch (has to be done over the phone first)

  • Rigby on 24/01/2024 - 13:34

    lol same thing here. If you call and talk to their automated system and ask with help finding your CRN it tells you to get it from the app and hangs up on you. Hard to get it from the app when you can't login to the app cause you don't have a CRN!

    Hopelessly bad customer experience, it's like they don't want customers.

    • ThePeterGriffin on 24/01/2024 - 13:38

      with the issues getting GC, never going back lol.

  • unity1 on 15/03/2024 - 11:46

    ANZ are terrible. I was approved and received my card in the mail. Tried to activate but failed. They put a hold on the card pending more proof of income. Why approve in the first place if they still required more information?

  • umoddbro on 25/05/2024 - 16:21

    ANZ is an absolute joke of a bank, going through all the hoops and hurdles, countless calls and in branch verification to get approved. Then when they send you the card it's useless cause you don't have a CRN, call their customer support line which says is open from 8am-8pm on weekends… Oops sorry you've called us outside our operating hours.. But It's 3pm… Then endless loop of the automated voice telling you to log in the app to get your CRN (which you can't do without a CRN) and that every support department is closed. Seriously worst bank I've ever dealt with. If it wasn't for the points I wouldn't even bother dealing with this bunch.

  • wobblydrow on 26/05/2024 - 11:57

    I had the same issue, lucky a friend is a senior manager at ANZ and got someone to ring me back. The secret they said is when you get to the call voice system, press hash # and sends you to a person…. But they don't add it to the system menu options that they read out which is stupid
    Or voice ask to start new avmccount and also gets you through.
    Otherwise visit a branch and they will do it directly.

  • Charlie4242 on 25/10/2024 - 19:24

    Anyone know if you can get the CRN over the phone while waiting for the card to arrive (after receiving the letter of offer)? I've already been to the branch to verify my ID, really don't want to go back again to activate the card, and was also hoping to have a digital card before the physical one arrives (the rep in the branch told me it could be added to digital wallet through the app before I get the physical card)

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