Anyone bought this item from Spurr.com.au?

Llnq on 17/09/2012 - 18:06

Touch Less Hygienic Motion Sensor Bin with Automatic Lid

from here:
http://www.ozbargain.com.au/node/75825

It is almost 3 months, and they are not ship it yet.
Anyone have received it?

General Discussion

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Comments

  • c64 on 17/09/2012 - 18:46

    3 months?? lol get a refund

  • voteoften on 17/09/2012 - 23:50
    +1

    I'm a bit confused……

    You say it has been almost three months. The deal you reference was posted on 26 July. It isn't even 26 September yet.

    How do you get nearly three months?

    • lnq on 18/09/2012 - 15:44

      I am very confused too. It been long time to wait. And they are not reply my email. How can I get a refund?

      • voteoften on 19/09/2012 - 01:11
        +1

        And what DATE did you send the email. Since less than two months is almost three months in your vernacular, I'd be interested in knowing when you sent Spurr an email. Not how long ago, but WHEN. What date?

    • c64 on 18/09/2012 - 22:33

      the deal fine print says allow up to 3 weeks for delivery.

      how did you pay?

      • c64 on 19/09/2012 - 12:11
        +1

        if paid using paypal, see if you can raise a paypal dispute

        if paid using credit card, contact your bank regarding a chargeback

        • lnq on 19/09/2012 - 17:41

          Paypal allow 45 days to raise dispute. But now it likes 60 days. :(

        • c64 on 19/09/2012 - 22:02
          +1

          since it is a victorian business i assume you need to contact victorian consumer affairs http://www.consumer.vic.gov.au/contact-us/resolve-a-dispute

          they've got an online form you can fill out.

          in future you should raise a paypal dispute if you are approaching 45 days for anything. in that respect, paying by credit card is better as you have about 6(?) months to do a chargeback.

  • spal on 19/09/2012 - 05:25

    Looks like op is looking to see if anyone else has ordered and what is their status. The deal said allow three weeks. It is now nearly twice that time. I think it is fair for him to raise this question.

    • voteoften on 19/09/2012 - 20:35

      I agree, but don't say nearly three months when it has been less than two months.

  • ly0009 on 19/09/2012 - 10:58

    Spurr is a scam. I ordered something back in June. No status updates, product never arrived, nothing.

    Multiple emails and messages to their website contact form - not a single reply. No phone number to contact.

    Read many others online with the same issue. Never going to order from them again.

    • c64 on 19/09/2012 - 12:21

      file an online complaint with fair trading, paypal dispute, chargeback etc

  • c64 on 19/09/2012 - 12:16

    whois spurr.com.au
    Domain Name: spurr.com.au
    Last Modified: 18-Feb-2011 01:57:57 UTC
    Registrant: HUYNH, RICHARD
    Registrant ID: ABN 27269689338
    Eligibility Type: Sole Trader

    from http://www.abr.business.gov.au/SearchByAbnHistory.aspx?Searc… ,

    Main business location VIC 3128
    Trading name(s)help Trading name Box HIll Internet

  • spal on 20/09/2012 - 05:22

    Now that is some helpful info from the members.
    With this you can call consumer affairs in VIC. If he has done it more than once consumer affairs would be interested. May be also provide links to other complaints on the internet too to get their interest. As a sole trader he will be personally liable.
    Meanwhile if you paid by credit card see if you can initiate charge back or have protection from internet fraud.
    All the best.

    • lnq on 24/09/2012 - 10:12

      Logged a complaint to consumer Vic, last week, nothing seem to happen yet. :/

      • lnq on 27/09/2012 - 12:04

        Got a letter from victorian consumer affairs, said that they can not do anything, wtf? they only record it for future referent!

        • lnq on 28/09/2012 - 08:11

          After show them this google search "spurr.com.au scam", this thread come out on top search result, they refund me immediately!!! my conclusion is Internet > Goverment in this case!!!
          So guys, join the internet, join the evolution, share your stories, YOU ARE NOT ALONE!

  • gopiky on 22/10/2012 - 14:24

    I also purchased the same item and didn't get it when contacted them, said they need my bank details to deposit the money this was almost a month ago but didn't happen. Complained to Consumer affairs waiting for them to respond. Please some let me know how to get the money back. Is there anyway i can spread the news as these company is spam.

  • voteoften on 22/10/2012 - 15:12

    I received paypal refunds for my deals after complaining. They did not even respond. I like paypal with a credit card because the dispute is quicker to process from my end and I can always fall back to the cc company of paypal doesn't do the right thing.

  • murrayd on 17/11/2012 - 12:44

    Check out these 2 facebook pages:
    http://www.facebook.com/SpurrMelCustomerComplaintsAndDispute…
    http://www.facebook.com/groups/527779503902449/?ref=ts&fref=…
    Good Luck - hope we get our money back.

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