Have a family member moving GBP20k from their HSBC UK account to Australia via OFX.
They did the same a couple of years ago but this time HSBC UK has refused to release the funds to OFX citing fraud risk. They actually called HSBC UK and sat on the phone for an hour only to be told there was nothing to do, then pushed HSBCs own FX rates which are AUD1k worse.
Was thinking they could try Wise, or setup a UK account with another bank? Anyone come across this before?
Wise is the go-to recommendation. Use it all the time for GBP to AUD transfers.