Hi Ozbargainers,
Good news in that I was able to secure more Mometasone stock from another supplier which rolled in just in time and I was able to collect it from the Pharmacy yesterday for tonight deal. Last weeks mometasone nasal spray deal sold out in under a day hopefully those who missed out have a chance with this restock. The brand on offer this week is Sensease which is exactly the same dose, package size, active ingredient etc as last weeks deal (also the same as the Originator brand). I've only been able to assemble 35 bundles - but would like to thank Pharmacy Action for their direct support to make this deal possible by supplying a batch of Cetirizine at an amazing price.
Bad news is I've spent the afternoon following up chargebacks which have been awarded against us - or we cannot defend due to not being able to provide tracking (ie. We're going to lose soon) - I spoke to around 30 clients, 20 or so were understanding, 9 probably are genuine thieves who know how to "work the system" and 1 I actually lost my cool with (we made up by txt message afterwards, and I'd like to publicly apologise to H if he is reading)
I'm really reaching out for assistance from the Ozbargain community on this one.
If you purchase from me and don't receive a confirmation email - this is due to either operator error our end (Shopify tends to uncheck many boxes in the back end every time it updates itself, including auto sending of confirmation emails on dispute OR it means you haven't supplied an email address (which we do not require to help those who don't want to share too much info remain as private as possible - but again we may have to change our stance if clients don't supply an email addresses AND also complain / lodge chargebacks if we don't email them). If you have provided a mobile number and not an email address, you should receive a text message. If you receive neither, please log into our website using your credentials and check the status of your order or drop me a PM please do not open a dispute if you haven't received a confirmation
If your receive either the wrong item or the wrong quantity - this is generally operator error our end. Please remember we (as in myself or family members) are packing thousands of items 20 hours a day in addition to working our day jobs. please contact me via Ozb PM or the email address on our website - I promise I'll help, please do not open a dispute
If you have been waiting for 5-6-7 working days, please do not open a dispute typical delivery by Australia Post to many areas is still pushing 10 working days or more, some folks receive their items faster - some a little slower, please be patient. I agree its ridiculous and slow and not good enough - but getting cranky with me doesn't make Aussie Post deliver any faster and opening a charge back and standing by your "moral right to keep the item and a refund due to slow delivery" (as someone told me today) just because your item is late - just hurts.
Disputes and chargebacks across platforms are now "costing" pharmacysavings over $1000 per month, the only way to cover off on this is to increase prices. As we don't sell at retail pricing, the contingency for refunds/chargebacks is currently zero, I'm really hoping to keep it that way but can only do so with community support.
My commitment to Ozbargainers is that I will replace any lost items. I am hoping your commitment to me is that chargebacks will only be opened as a last resort from Ozbargainers.
Anyway - on to the deal:
Item: 3x 140 Dose Mometasone / Sensease APO Health + 10x Loratadine + 10x Cetirizine + 10x Fexofenadine 180mg
Price: $42.99 (after code)
Code: 10off
Link: https://pharmacysavings.com.au/products/3x-140-dose-sensease…
Exp: Sensease End November 2024 / Cetirizine End March 2024 / Loratadine End September 2023
Last Thursdays deal ranked pretty poorly on Ozb, but sold hundreds of items - I still have a few cartons of all items left if anyone is looking for Heartburn relief.
14x Heartburn Relief Tablets (Esomeprazole 20mg) + Bonus 10x Loratadine **OR 10x Cetirizine**
https://www.ozbargain.com.au/node/794470
I mislinked to this older deal - last week - apologies - I have around 20x sets left at this price:
Gastric Relief Medication Bundle
https://www.ozbargain.com.au/node/790970
140x Hayfexo Fexofenadine Hydrochloride 180mg + 140x Cetrine Cetirizine 10mg (280 Tablets)
https://www.ozbargain.com.au/node/792284
192x Ibuprofen 200mg, Pharmacy Action - HIGHEST SELLING OZBARGAIN DEAL OF 2023 - https://www.ozbargain.com.au/node/779392
https://www.ozbargain.com.au/node/782353
Item: 70x Loratadine (short dated) + 70x Cetirizine
https://www.ozbargain.com.au/node/780828
Item: 100x Trust Fexit 180mg + 10x Cetrelief 10mg OR 10x Lorazol
https://www.ozbargain.com.au/node/775637
Item: 100x Trust Loratadine 10mg (Exp: 06/24)
https://www.ozbargain.com.au/node/547697
Item: Cetirizine Hydrochloride 10mg Chemists' Own C-Zine**
https://www.ozbargain.com.au/node/776153
Item: 100x Hayfexo (Mid 2024 earliest Exp)
That sucks to hear OP. Hopefully people don't continue this chargeback behaviour.