Never Seen Anything as Unprofessional and Customer Unfriendly Like Centrecom

dosada on 21/07/2023 - 21:43
Last edited 22/07/2023 - 10:32 by 1 other user

On 06.07.2023 i have placed an order for an iPhone with Centrecom. 10.07.2023 they shipped the phone out and 13.07.2023 Australia post claims it was delivered. When i got home there was no parcel anywhere. To my big surprise i had to realize that Centrecom shipped out a $2500 phone without signature on delivery. The postie chucked it close to the front door and by the time i got home someone stole it.

17.07.2023 after checking with all neighbors if it was maybe dropped off at their place i contacted Australia post. Within an hour i got an response saying "XXX, our apologies that this item was left in an unsafe place. The driver should have left the parcel in a safe place without public view, it would have been out of sight and not left totally visible to the street. I am deeming this item lost in transit due to the unsafe delivery location". It took auspost literally less than an hour to come up with the results of the investigation.

Same day i contacted centrecom and received as response "Thank you for contacting us. After checking your order was delivered and it was put on a safe place. Please see attached proof of delivery." How they knew that it was a safe location i still wonder. Australia post says the opposite. I objected that and said that i already contacted auspost and that they deem the parcel as lost in transit.

Response was "We will lodge an investigation with Auspost and our account manager there. PLEASE NOTE that Auspost investigations can generally take up to 7 business days, we have no influence to expedite their process". As someone who has a business account with auspost i know that this never takes 7 business days, maybe one or two tops.

20.07.2023 i emailed centrecom again asking about an update. No response.
21.07.2023 another email, and of course no reply.

I am leaving next week for my holidays and wondering if there is anything i can do to get them to move a bit faster. It is irresponsible to send an item worth $2500 without signature on delivery. Australia post has already accepted responsibility for the loss, this has been forwarded to centrecom and they have also received the case number. Something that should take a couple of hours, if even that, is taking now ages because centrecom simply doesn't give a shit about their customers.

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closed Comments

    • dosada on 21/07/2023 - 21:52
      +81

      I think you are missing the point here. It's irrelevant what kind of device it is, many people shop there and shipping out something worth $2500 without proof of delivery is just insane.

      • iNeed2Pee on 21/07/2023 - 22:00
        +26

        This is true, go for a chargeback in this instance.

          • callum9999 on 23/07/2023 - 08:47
            +26

            @berry580: Auspost is an agent of Centrecom. The OP never received the item, so the contract was never fulfilled. Whether they "paid for insurance" is irrelevant.

            It is the responsibility of Centrecom to follow up with Auspost - hence why they are doing so - not the OP. In fact, Auspost are unlikely to interact any further with the OP given they have no contractual relationship to them.

            A chargeback seems a little premature given they asked for 7 days to investigate and it hasn't been 7 days. I don't see the harm in attempting it and ordering it from somewhere else instead though.

          • truetypezk on 23/07/2023 - 10:26
            +8

            @berry580: A credit card chargeback is for goods & services not RECEIVED, whether they were sent out were irrelevant.
            It is also purely the seller's responsibility to purchase shipping insurance, otherwise when the parcel is lost the bank will always rule in the customer's favour.
            It is then up to the merchant to pursue their choice of carrier (Auspost or whatever) for reimbursement according to their agreement with the carrier. The customer has no formal relationship with the carrier and most carriers won't even reimburse the receiver/customer.

      • CalmLemons on 24/07/2023 - 19:53
        -2

        This whole thing is a very subjective experience.

        I wish I never worked in customer service ever.

        OP needs to chill.

        Only the sender can interact with OP and claim the loss directly with AP.

        Centrecom has a right to respond in a reasonable amount of time to resolve this, up to 7 days is fair, given how much volume centrecom has, they probably have other important parcels to chase up for very important people.

    • CrispyChrispy on 21/07/2023 - 21:56
      +3

      You had a long pee break

      • iNeed2Pee on 21/07/2023 - 22:01
        +2

        I did! I have been lurking though šŸ˜‚

    • Wilson Wallace on 23/07/2023 - 09:00
      +3

      Will get stung for this by I agree. I have a risk matrix for products which I order from differing suppliers. Just like I have 3 email accounts for differing websites which I register to from high trust to low, using differing payment methods for each. It's the OPs responsibility to know first hand, if there's an option to access signature on delivery only and weather you accept that risk, and you did. Did you pay for that option? I see there is also an option for Startrack Express on centrefoms website, which I always use and pay an extra $10-$15. Using ths default australia post free shipping, IMO, was not the best decision for a $2k phone as you put your trust in someone who probably doesn't care about their job or someones goods.

      Now that you've learnt from this, go to Apple, buy the product, get reimbursed from Australia Post.

      If you can afford a $2.5k phone, go buy a $200 camera to put outside of your door, gates of what ever so you have proof.

      • tonsta on 23/07/2023 - 23:35

        And thatā€™s a very nice house for a $5 tip.

  • Simoneee on 21/07/2023 - 21:57
    +39

    Just wait. You are being impatient.

    Centrecom simply wouldn't know. Auspost only lets them know if it gets delivered or not and that's why there is an ongoing investigation.

      • jjjaar on 21/07/2023 - 22:44
        +49

        AusPost investigated it for you as the recipient. AusPost are now investigating it for CentreCom as the sender. Itā€™s two different investigations.

        • [Deactivated] on 21/07/2023 - 23:08
          -8

          Huh?

          • jjjaar on 21/07/2023 - 23:21
            +55

            @[Deactivated]: CentreCom canā€™t just trust the word of any customer that says AusPost claimed to be at fault. They have to get in touch with AusPost themselves to confirm what happened.

            Their initial email to OP was literally them checking the tracking number and seeing ā€œdeliveredā€ and relaying that to OP. Lazy, yes. M

            So OP follows up with CC to tell CC what AP told them, but CC donā€™t have access to any of the communication between OP and AP, and have to initiate contact with AP directly themselves. Which is what they said they would do.

            So now CC needs to hear back from AP before they can decide how to proceed. CC are being lazy and unprofessional in their communication with OP (or lack thereof), but ultimately they canā€™t just trust OPā€™s version of what AP said - if they did, this would be a great way to scam companies into getting refunds when products are delivered.

              • berry580 on 23/07/2023 - 05:38
                -2

                @[Deactivated]: яŠ¶ Š¼Š°Š»ŠŗŠ¾ рŠøŠ±ŠµŠ½Š¾ Š¼Š°ŃŠ»Š¾

                • [Deactivated] on 23/07/2023 - 14:45
                  -2

                  @berry580: ŠæрŠµŃŠ½Šø Š¼Š¾Ń€ŃŠŗŠø Š“Š°Ń€Š¾Š²Šµ Šµ ŠæŠ¾-Š“Š¾Š±Ń€Šµ

            • cookie2 on 22/07/2023 - 07:09
              +2

              @jjjaar: So the 'investigation' that Aus post did with OP took less than 1 HR and the 'investigation' with CC and Aus Post has now been ongoing since the 17th. You don't think that timeframe difference is odd?
              I would assume any investigation is already done and dusted, CC are just trying to figure out what to do. Or hoping it goes away.
              OP I would ask for proof that they've contacted AusPost.

              • jjjaar on 22/07/2023 - 07:41
                +2

                @cookie2: Agree timings are off, which is why I said CC communication is awful.

                Loads of possibilities here. AP May never have replied. CC may never have contacted them. AP may have replied to CC with the same info, and CC could be chasing up the compensation in order to give a remedy to OP.

                Regardless of whatā€™s happening, CC should be transparent in where they are in the process, because not responding makes them look like the bad guys.

                Personally though, for a $2500 item, Iā€™d have been making phone calls or Iā€™d be in a store trying to get one of the staff members to follow it up, not just hoping someone would reply to an email.

              • callum9999 on 23/07/2023 - 08:51

                @cookie2: They're investigating two different things… The first is just a brief look to see if its plausible that the OP didn't receive the parcel, the second is an actual investigation to firmly establish that the OP didn't receive the parcel and to find out why and who to blame.

                Telling the OP that it appears to have been lost before delivery doesn't result in anything. Telling Centrecom that they lost the parcel will presumably result in them having to financially compensate them. It seems quite obvious why they'd want to be more thorough with the second one.

            • [Deactivated] on 22/07/2023 - 17:31

              @jjjaar: Centre Com don't have to trust OP's word - they have it in an email from AusPost along with a case #. That is how AusPost communicate with sender/addressee once a case is raised.

              If OP has forwarded AusPost's case reference email to Centre Com then they should either issue a replacement item or refund.

              Unclear why you think AusPost would undertake 2 investigations for the same parcel.

              • Herbse on 22/07/2023 - 19:09
                -2

                @[Deactivated]: Why would centrecom issue a replacement or refund for an item the sent out and was delivered?

                • [Deactivated] on 22/07/2023 - 19:22
                  +4

                  @Herbse: Perhaps best to move along now

                • ssfps on 23/07/2023 - 00:44
                  +1

                  @Herbse: The seller can choose any method of delivery, if they choose to deliver via shitty couriers (which most are), it's on them to cover lost packages until it reaches OP.

                  • berry580 on 23/07/2023 - 05:43
                    +1

                    @ssfps: Sounds like a consumer wet dream there.

                  • p3nf0ld on 23/07/2023 - 16:28

                    @ssfps: It did reach OP and was left as per OP's instructions.

              • jjjaar on 24/07/2023 - 08:30

                @[Deactivated]:

                Centre Com don't have to trust OP's word - they have it in an email from AusPost along with a case #. That is how AusPost communicate with sender/addressee once a case is raised.

                CC have to verify that what OP is saying is correct. They have to contact AP and confirm this is all true. Itā€™s not necessarily that AP will conduct an entirely new investigation, rather, AP just needs to let CC know directly the information they told OP.

                Unclear why you think CC would just trust a case number/forwarded email without verifying with AP first. So easy to falsify this information.

                • [Deactivated] on 24/07/2023 - 09:38

                  @jjjaar: Of course, Centre Com would verify it with Aus Post first but it wouldn't necessitate Aus Post undertaking a second investigation, which is what you were saying.

            • tasty-falafel on 25/07/2023 - 19:28

              @jjjaar: Well said jaja

  • MS Paint on 21/07/2023 - 22:01
    -1

    If you were issued tracking you should have had the parcel diverted to a safe place.

    • dosada on 21/07/2023 - 22:07
      +1

      The safe place in the opinion of the delivery driver was the door mat at the front of the house with perfect view from the street.

        • dosada on 21/07/2023 - 22:13
          +21

          Because that is where he left it.

          • askbargain on 23/07/2023 - 12:26
            +3

            @dosada:

            17.07.2023 after checking with all neighbors if it was maybe dropped off at their place

            Why would you check your neighbor's places if he left it at the door mat?

        • glengood on 22/07/2023 - 18:19
          +2

          you can tell the location is unsafe by the way that it is.

        • chris666 on 22/07/2023 - 22:11
          +1

          Usually called a photo they take when delivering a parcel…

        • smartazz104 on 22/07/2023 - 23:15
          +1

          Lack of a phone for starters…

    • cameldownunder on 22/07/2023 - 22:09
      +6

      Be realistic. a $2500 phone ! There is no Safe place for that. The only safe thing to do is to pick it up from the post office. I had to pick up my $600 phone from the PO. Is it CC that sent it Without signature ( seems strange ) or did OP get a SMS and chose 'Safe Place" and is now regretting it ?

      • juki on 23/07/2023 - 10:07
        +5

        dont know why you are downvoted, something that expensive i would also collect from post office.

        however, Centrecom is responsible for the delivery, if there is an issue it should be between them and PO, well in Europe at least, the scenario would be centrecom gives customer their product then sort trouble out with postoffice or take responsability for poor delivery choices (if they just sent regular post for example).

        if you are old enough to use incoterms, it would correspond to something like DDP when selling to an individual and the "sales" contract is only complete once the guy has the product and relevant paperwork.

        maybe aussies just need better or clearer consumer laws (but given you copy US lobbies hmm)

        • truetypezk on 23/07/2023 - 10:30
          +2

          Because if a parcel is sent out with signature on delivery, the receiver won't be able to request it to be "left at a safe place". If Auspost can't hand it to a living human being at the delivery address, they will take it to a PO or a parcel locker for collection. That's exactly why when you sell expensive items you will request for signature on delivery for a few dollars. IMO it is a better use of money comparing to purchasing insurance.

          I believe incoterms are irrevelant to B2C transactions but yes they are almost always equivalent to DDP. It is definitely the seller's responsibility to ensure the goods are safely delivered to the customer.

          • juki on 23/07/2023 - 22:28

            @truetypezk: i've had a few parcels i was meant to sign for the postie signs it and dumps it at the door, they no longer seem to take it back to the post office.
            Previously i have noticed the poor post office boss nearly have a melt down from delivery drivers doing all sorts including putting parcels anywhere in the post office (making them hard to find for the poor lady)

            maybe i dont watch enough tv or listen to the wrong radio station but there never seems to be much about consumer law in Oz (please let me know if there are some related shows)

            yeah the incoterms reference was just for the oldies who could relate, it is irrelevant for private individuals but its just a comparison to show the vendor is pretty much liable to your doorstep

            • truetypezk on 23/07/2023 - 22:34

              @juki: Yeah whether the local postie is following the signature on delivery protocol is also an issue, but the OP seemed to suggest that Centrecom didn't even purchase the add-on. As an occasional eBay seller I always purchase the signature add on when the item value is above a few hundred bucks. It is pretty cheap compared to taking out insurance and usually good enough to prevent the parcel from being left at weird places.

  • AndyC1 on 21/07/2023 - 22:08

    Did you get OZ post to admit it via an email? If not then it is verbal. If it was verbal did you get a reference # from them that was generated via their system?

    OZ post have not required delivery signatures since they got overwhelmed with covid deliveries and never removed the requirement to NOT get a signature.

    • dosada on 21/07/2023 - 22:12
      +3

      Yes, i have it in written with case number. The response was

      "XXX, our apologies that this item was left in an unsafe place. The driver should have left the parcel in a safe place without public view, it would have been out of sight and not left totally visible to the street. I am deeming this item lost in transit due to the unsafe delivery location".

      • jjjaar on 21/07/2023 - 22:41
        +8

        CentreCom needs to check that your story lines up with AusPost though. If they just trusted the word and screenshot of every customer, theyā€™d sure get scammed a lot.

        Let them undertake their investigation and it should end with AusPost telling them what they told you, and then theyā€™ll provide a remedy.

        • juki on 23/07/2023 - 10:10

          wouldnt that sort of screen have references for centrecom to check with auspost efficiently ? what is really hiding behind the term "investigating" swivelling on the office chair for an hour or two and then making a phone call ?

          • jjjaar on 24/07/2023 - 08:36
            +1

            @juki: Yeah if OP gave them a case number and everything, in reality it should be so much easier for CC to follow up and just verify OPs word, not necessarily have a new investigation happen.

            Itā€™s very likely CC have been lazy in contacting AP. The last thing they told OP was that they ā€œwill lodge an investigationā€. Which is why their communication is shoddy, because they havenā€™t actually lodged it yet.

    • jjjaar on 21/07/2023 - 22:47
      +1

      Incorrect

      we have resumed our usual Signature on Delivery approach from Monday 10 October 2022.

      https://auspost.com.au/service-updates/domestic-service-updaā€¦

      • AdosHouse on 21/07/2023 - 22:55
        +15

        Has anyone told the contractors? I've had quite a few packages that are signature on delivery just left at the front door in full view of the road.

        • jjjaar on 21/07/2023 - 23:08
          +1

          Yeah only my actual street postie who brings smaller parcels seems to know/do this. Contractors in the vans either donā€™t know, or simply donā€™t care.

          Though, if this is true and most contractors donā€™t actually follow SOD, this makes me question why OP is angry at CentreCom when itā€™s an AusPost issue.

          • DoctorCalculon on 23/07/2023 - 01:35
            +4

            @jjjaar:

            why OP is angry at CentreCom when itā€™s an AusPost issue.

            The sender (CentreCom) should have paid the extra fee involved for signature required for such an expensive item.
            If the recipient is not at home at the time of delivery, the package would then be left at the nearest LPO.

            • jjjaar on 24/07/2023 - 08:39

              @DoctorCalculon: Note: I wrote that comment about OP being mad at CC prematurely. I agree CC has been poorly communicating, and OP does deserve better than that.

              I agree SOD should have been paid for, but we canā€™t really confirm if it was/wasnā€™t with the information we have. As noted throughout this thread, posties sign for things when they shouldnā€™t. (And Iā€™ve seen CCTV footage of the postie signing then taking the photo, then taking the parcel backā€¦)

              Though, OP had a selection of couriers they could choose from, so they also had the option to pick an alternative if they didnā€™t have enough information from CC about what was included in the free AP delivery.

        • yippy on 22/07/2023 - 09:37

          Same here contractors just sign it themselves and leave it at the front door. The only one who gets a signature is the postie, but he only delivers smaller parcels on his letter run.

        • Sinnerator on 23/07/2023 - 08:59

          most delivery contractors are from countries where they don't care about signatures, so why would they care about signatures over here (or contracts for that matter)

      • squaredonut on 22/07/2023 - 20:07

        Glad they resumed it, what was super annoying to me was the post offices and other places and shit still sold that service, like if you're not going to do it, don't sell signature on delivery god damn it.

        • truetypezk on 23/07/2023 - 10:37

          You still need to purchase it for orders above a threashold to be covered under ebay seller/buyer protection. Whether Auspost actually fulfill its promise doesn't really matter though.

  • randomusername2017 on 21/07/2023 - 22:20
    -5

    Auspost investigations can generally take up to 7 business days 17/7

    Still 3 business days remaining… Enjoy your holiday.

    How's the lemon flavoured Mercedes going?

    • Tee Rex Arms on 21/07/2023 - 22:35
      +13

      Why are you going through his post history and referencing something from October last year that has nothing at all to do with this event.

      • TilacVIP on 22/07/2023 - 07:25
        +4

        some people just have wayyyy too much free time.

    • MS Paint on 21/07/2023 - 22:36
      -3

      Even though you kissed and made up it would appear that the feeling is not mutual.

    • [Deactivated] on 21/07/2023 - 23:07

      I recall the lemon coloured BMW

    • akanub on 22/07/2023 - 04:07

      Would also like an update… Not cool to leave us hanging

    • coffeeinmyveins on 22/07/2023 - 10:44
      +5

      Op is definitely a magnet for problems

  • GordonR on 21/07/2023 - 22:49
    +5

    I got a couple of charging cables worth about $10 delivered by AusPost today and they sent me email telling me it was coming today and then an SMS narrowing it down to a 2-hour window and telling me that they didnā€™t need a signature and so they planned to leave it in a safe place.

    I donā€™t know if I ever asked for such detailed notifications but they certainly would help in this sort of situation.

    • Scythic on 25/07/2023 - 07:44

      Agreed. OP has the responsibility to redirect the parcel if the address is unsafe for unattended delivery

  • Mikefr on 21/07/2023 - 22:59
    +3

    Familiarise yourself with Auspost tracking, and redirecting deliveries of high $ amounts to maybe an Auspost Mail locker?
    Have you neighbours perhaps with Security cams facing your place?
    Unfortunately this type of theft is growing rapidly šŸ˜”

  • lost in transit on 21/07/2023 - 23:12

    I thought they took a photo where they left it..

    • hasher22 on 22/07/2023 - 00:01
      -4

      Australia post does not take pictures, the proof of delivery is the tracking number stating 'delivered'.

      • hazzad on 22/07/2023 - 08:19
        +1

        They certainly used to as i had made a claim a few years back and i was provided with a photo of where the item was left. I suspect it depends on who delivers it. If its a courer they may take a phot to cover their butts, a on bike postie may not. Seems delivery of small parcels is a bit random these days. Some i get from the bike postie and some come via van.

      • try2bhelpful on 22/07/2023 - 15:43
        +1

        They do take pictures. When they delivered one of my parcels to the wrong address they had a picture with a GPS value so they knew where to go back to and recover it.

      • chris666 on 22/07/2023 - 22:13

        Yes they do

    • lost in transit on 22/07/2023 - 03:44

      They should a tracking number only tells them itā€™s been delivered..

  • hasher22 on 22/07/2023 - 00:03
    +6

    I'm sorry OP, this sucks, I hope you get the outcome you deserve. It also pisses me off when Australia post signs the parcel on your behalf when it needs a signature, I don't know how this is legal?

    For prevention measures, go get yourself a parcel locker address. It's free and sign up through online or on the aust post app. I have both parcel locker and pick-up in-store if it's a very large item, like the computer chair I purchased, I sent it off to the local post office for pick up.

    I don't trust Australia post any more, nor any other couriers. If I can pick up from the store directly for an online purchase I will, even if it means me driving 50 minutes. If not, I ask if they use Australia post and send it to my parcel locker.

    • robbie613 on 23/07/2023 - 20:43

      No it's not legal but this can happen. If the driver signs it, they won't take a photo because it's 'delivered' but they still may leave it nearby.

      I've had a case of this and had to prove it was a false signature until Auspost would admit any mistake.

      • hasher22 on 23/07/2023 - 22:41

        I had drivers sign on my behalf 3 times last year, when I go online the signature isn't there. I remember the signature used to be online to view, now it's gone. How did you view the signature?

        I assume because drivers can sign for it on your behalf without consent is a company policy introduced during covid to delivery as many packages as they can, they took down the online view of the signature which is damn dodgy to me.

  • OMGJL on 22/07/2023 - 03:13
    +7

    I am sorry for what happened to you.

    But hand in your OZB license.

    with all the deals going on with Cashrewards/shopback, alongside 10~15% off giftcard from Apple/JB etc, you could've get an iPhone at somewhere close by and save a good amount.

    even better… will never be lost in transit.

    • lost in transit on 22/07/2023 - 03:47
      +3

      Iā€™ll never be put out of work šŸ˜œšŸ˜

  • Nutrino on 22/07/2023 - 04:38

    How much did u save for all this drama?

  • djones145 on 22/07/2023 - 07:08

    when i had an iphone being sent to me i worked from the front porch that day. wasnt risking losing that! its worth taking a day off even

  • Gareth on 22/07/2023 - 09:23
    +2

    This is exactly why I refuse to buy from CentreCom.

    They refuse to post to anything other than a physical address, and mine (with the front door next to a public walkway) is not 'safe' no matter how much some delivery driver might consider it expedient.

    • mrvaluepack on 22/07/2023 - 19:30
      +4

      They dont post to parcel lockers? Doubt it.

      • Gareth on 25/07/2023 - 11:13

        Don't believe me, just try putting one in yourself

        We do not ship to PO Box or Parcel Lockers due to fraud.

        Just tried it 2 minutes ago, that is the message they give.

        • hasher22 on 25/07/2023 - 12:34

          I don't understand how a parcel locker or parcel collect can be higher risk of fraud than leaving it at the property or the mail man signing on their behalf?….. Stupid much?

  • Sleeqb7 on 22/07/2023 - 10:18
    +5

    Firstly, irrelevant of whether of not a retailer requires "Signature required on delivery" when booking freight, some drivers will simply leave the parcel anyway.
    Secondly, as someone who deals with AusPost a lot, their investigations always specify that they can take up to 10 working days to complete, and for you it's been less than 5 before you're suggesting they're ripping you off.

    Source: I work for a business that ships dozens of items per day with Australia Post.

    Just be patient.
    The company's freight insurance doesn't count for anything until AusPost declares something lost, so the business needs to wait for the investigation to conclude. You contacting AusPost and getting the info does not mean that a totally separate investigation team doesn't have to also conduct an investigation.

  • foxmulder on 22/07/2023 - 10:24
    -1

    Even it's without signature, post office has procedures to NOT leave it in location that is not safe. In this case Auspost has admits fault, seller should have then issued you the full refund.

    • coffeeinmyveins on 22/07/2023 - 10:45

      Lol they never follow those procedures.

  • Heaps for Cheaps on 22/07/2023 - 12:27

    I hope the person who stole it gets their hands chopped off or at least has a heart attack as Karma.

    • fantombloo on 22/07/2023 - 12:51
      +4

      If you're talking about karma then maybe the OP had this coming for their previous ways?

      • dosada on 22/07/2023 - 13:18
        -5

        What are you talking about?

        • fantombloo on 22/07/2023 - 13:21
          +3

          Karma. Some(one's) version of it anyway.

    • Breno785au on 24/07/2023 - 09:04

      And of course you believe your "karma" is in the positive? Lol

      • Heaps for Cheaps on 24/07/2023 - 13:39

        I hope I am going to swing to the positive side as I have had a lot of awful in my life… I must have been real awful in a past life.

        In my current life I am absolutely delightful, I have been told.

  • Tigercjn on 22/07/2023 - 13:24
    -2

    I would check down at your local post office, they may have not delivered it as no one was home.
    Chris

    • dosada on 22/07/2023 - 18:22

      What for? They left it i front of the house unattended and deemed it as lost.

  • Herbse on 22/07/2023 - 16:04
    -4

    Correct me if I'm wrong but it's the buyers responsibility to buy signature on delivery and insurance or confirm it has it upon purchase.

    I know people will reply to this and say, no it's the shops responsibility. But it's not. Feel free to look it up and correct me.

    The shop has fulfilled their delivery service. If they want to compensate the buyer, that's their choice, most big companies will because the social media backlash would hurt them more, but smaller companies dont have that risk issue.

    Most people beleive that it's the shops responsibility because they have been dealing with big companies that take the hit on missing items. That's just to save on the hassle.

    Auspost's basic coverage for lost items is $50. So anything you get above that will be a win.
    Auspost are admitting fault, but if they dont fully cover you, you'll most likely have to cry accc to centrecom and see how far you get.

    Either way. I'd be interested to see the outcome. Please update us.

    PS I guarantee you the centrecom team are reading this thread btw. Hi guys.

    • smartazz104 on 22/07/2023 - 23:19
      +2

      PS I guarantee you the centrecom team are reading this thread btw. Hi guys.

      Maybe they could explain why they a. would offer delivery service for such an expensive item without adding signature on delivery by default and expect buyers to add it during checkout and b. use Auspost over an actual courier service.

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