Hi Jetstar rang through and cancelled my flight on the day which seems a bit unreasonable. They then said that they didnt have availability for the day or the next day.
Has anyone been successful with booking a different airline then asking for a reimbursement for the difference in price? With the late notice and nessecity to flight urgently the prices are substantially higher.
Thanks!
Thanks for the information. Understandable will have to be happy with the outcome of refund then.
Will test my luck but imagine it will be the same Result.
Flight was booked under a CC with insurance but was booked for someone else think there will be any luck with that?
booked for someone else think there will be any luck with that?
Mate
Do not attempt this. That's not how it works.
It can, but you really have to fight and argue for it
It actually would seem to be within the realm of their policy.
You may also be entitled to compensation for reasonably foreseeable losses caused by the failure.
And
You may also be entitled under the ACL to a refund and/or compensation following a delay or cancellation if this constitutes a breach of the consumer guarantees.
Whether there has been a breach of the consumer guarantees depends on the circumstances and we consider a range of factors in determining whether our services were provided in accordance with the consumer guarantees, including:
- the reason for the delay or cancellation, for example whether it was caused by us* or by someone or something else^;
- the length of any delay; and
- whether we remedied the delay or cancellation, for example by reaccommodating you on another flight within a reasonable time (which will depend on the circumstances and may not be the same each time you travel).
https://www.jetstar.com/au/en/help/articles/australian-consu…
They should change their name to Cancelstar..
I like Jokestar.
Novak has already trademarked that name.
Jetscar
Yeah, I’m sticking clear of low price airlines for a while
Best advice of the year.
So Qantas will reimbursement for different airline possible?
And why "for a while" not forever?
Maybe im lucky but in last ~8 yrs travelling for work, I've never had a cancelled Qantas flight
(profanity), so if you cancel on them within a day you lose your ticket and can't get a credit but if they do they can just refund you and say have a nice day, deal with the inflated ticket costs.
Yeah thats the frustration if next availabale flight was same day or next thats okay because i usually factor it in. No such luck this time
I would say that you would be able to do this and get jetstar to reimburse the cost of the new flight. Have a look at this ACC article for reference: https://www.accc.gov.au/consumers/specific-products-and-acti…
Quote from the page: “ If the consumer had to book a new flight with another airline because the airline they had originally booked with had no reasonable replacement flights, they may have a right to reimbursement from the original airline for the cost of that flight.”
I personally have gotten Virgin to pay for a qantas flight because of this clause. Took 8 weeks for the reimbursement to go through though
Jetstar - Cancelled Flight with <3 Hours Notice
That's not bad.
Mine was cancelled as I was checking in my luggage.
People are strange.. you shared your experience not sure why people down voted.
What did you end up doing ?
What did you end up doing ?
This was at 6am.
Got rescheduled on a flight supposed to leave around 8pm, but ended up actually leaving after 11pm.
It was a very looooooooooooong day for the kids.
(Mind you, this was the 3rd cancellation for our outbound flight for this trip)
1st cancellation happend 3 months before flight. Never got notified. Came across it accidentally when i checked my booking.
2nd cancellation got an SMS at 4am to tell me flight was cancelled. Called them early in the morning and rescheduled for next day.
3rd cancellation was the one above.
Everytime jv uses bold text God kills a kitten
I can beat that. Mine was cancelled after luggage was checked in. I was having a beer in the airport then got notification of cancellation.
My flight yesterday from melbourne to Brisbane at 10 am was cancelled at 7am.
Received an email which provided a link for selecting alternative flights. Got a flight at 4pm with Qantas
So who pay for the Qantas flight?
jetstar paid
Putting ACCC advice aside, in this scenario, does anyone else interpret the travel insurance clause below (from Westpac card cover) as compensation in paying a difference when booking with a different airline?
"your arranged travel is cancelled or delayed by the carrier because of mechanical breakdown of your means of transport, riots, strikes, civil commotion (but not an act of terrorism), weather conditions or natural disasters"
"If you reschedule your travel arrangements at the earliest possible opportunity after the unexpected event listed above, we will at our option pay for either:
a] any part of your travel and accommodation arrangements scheduled to be used during the period of cover available for your journey, (for which you have previously paid but are unable to use and are non-refundable) that you have rescheduled; or
b] the cost of a higher class of travel on the same type of means of transport scheduled to be used during the period of cover available for your journey, or increased seasonal rates for travel, if that is the only class or rate available.
We will pay these costs minus the amount of any refundable part of your
travel arrangements that you rescheduled."
Possibly. Need to know the reason for cancellation. If its crew issues like crew timing run out or crew not available; looks like insurance won't cover it.
Do not attempt this. That's not how it works. Someone did exactly that a while ago here and realised the hard way.
You are entitled to an alternative flight and/or a full refund. You are not entitled to arbitrary compensation on another booking you choose to make.
Read the policy you agreed to: https://www.jetstar.com/au/en/help/articles/compensation-and…
You may also wish to check if your travel insurance/credit card insurance covers any subsequent costs.