NAD AVR Not Fit for Purpose?

Socialsuicide01 on 19/07/2023 - 11:47
Last edited 19/07/2023 - 13:01 by 1 other user

I just recently bought the Sony x90 l to replace my old x900f.

My AVR is the NAD t778 and it worked perfectly with the old TV however when it connected to the new TV it would randomly shutdown. I called Sony Support and they through remote access deemed that the TV itself had no faults and all my settings were fine.

I took the AVR back to the retailer as they also had the x 90 L in stock they hooked it up and they reproduced the same fault I was having so off to the manufacturer for a possible repair.

My question is if there is no fault that is found and the AVR is simply incompatible with the TV then what happens? Does it become 'not fit for purpose ' and I get store credit to repalce the AVR?

Electrical & Electronics NAD T778 Sony X90F

Comments

  • brendanm on 19/07/2023 - 12:03
    +5

    If only you had asked the people in the store while you were there.

    • Socialsuicide01 on 19/07/2023 - 12:33

      Well i thought i would wait for the service report and i didnt want to cause aggravation right at the beginning of the process .

      • brendanm on 19/07/2023 - 13:13
        +3

        Asking people the process doesn't cause aggravation

      • payless69 on 19/07/2023 - 15:05
        +1

        now you troll others by not asking your retailer.

        • Socialsuicide01 on 20/07/2023 - 10:29

          Yeah ok, so 100% of retailers are 100% honest ey, they would never mislead a customer over consumer rights. Asking questions = trolling?
          My situation isnt straight forward and involves a $4900 AVR that may be useless to me through no fault of my own. I have been building up my home theatre for 20 years through gradual upgrades involving multiple different brands and have never had this happen to me before .

  • Morien on 19/07/2023 - 12:20

    The fact that it worked with the x900f but not the x90l makes me wonder. Did you have CEC disabled on the old set but not the new? Or vice versa?

    • Socialsuicide01 on 19/07/2023 - 12:32

      Yes i did, went through all the usual settings and the retailer set it all up in the shop and it still shut down. It may have developed a fault at the exact same time i bought the new TV?

  • solidussnake on 19/07/2023 - 12:57

    Tried applying any available firmware to either the tv or AVR ?

  • pharkurnell on 19/07/2023 - 13:22

    You have 2 choices
    wait for report
    or
    ask what happens if no fault is found with the retailer to prepare.

  • Socialsuicide01 on 19/07/2023 - 14:02

    I know I need to wait for the report but i thought i would ask here first with regards to a possibility that no fault is detected…..like what are my legal choices/options?

    • Morien on 19/07/2023 - 14:09

      I mean… the retailer can replicate the fault, so it IS detected.

      Problem is… can they replicate it on a different model of tv? When did you buy the AVR? Possibly more likely that the TV is unfit for purpose since that is new.

      Are you using eARC or optical?

      • Socialsuicide01 on 19/07/2023 - 14:44

        The TV is fine, remote support from Sony confirmed all my settings were fine and there were no issues with the TV.
        I had rung the retailer to get them to test my avr on a different model/brand TV but it had been sent away already .

        • Morien on 19/07/2023 - 18:52

          Oh, I believe you. But will that be how the manufacturer/retailer see it? From their perspective, if the AVR has worked fine up until now, and only doesn't work with this one model of TV, then I could see why they wouldn't take responsibility. As in, why would NAD take responsibility for compatibility with every TV set current and future?

          But in any case, your option is to wait around. In my experience, be patient, consistent, document power outs, and be polite. Maybe the retailer will be able to pull some strings (if it comes to that).

          • Socialsuicide01 on 19/07/2023 - 20:38

            @Morien: Yep and we have come full circle now……is it 'fit for purpose '?

            • Morien on 19/07/2023 - 21:05

              @Socialsuicide01: I'd argue that yes, it is. Similarly, I wouldn't expect to get a refund on my copy of Windows 98 because it doesn't support my 4000 series GPU.

              But, and this is the point here, it doesn't matter what I would argue, it matters what YOU would argue, and whether or not the retailer/manufacturer would accept it. Especially as, and I can only assume based on when it was released, the receiver is possibly out of warranty.

              So… you tell me. Is it fit for purpose? And has it been fit for purpose up until now? There is no hard and fast rule, here. Only what you can argue.

              • Socialsuicide01 on 19/07/2023 - 21:31
                -1

                @Morien: Would a disclaimer from NAD be needed to avoid a claim of 'not fit for purpose'?

                • Morien on 19/07/2023 - 23:24

                  @Socialsuicide01: No idea what you mean here. But there is no definitive answer here. That isn't how ACCC works. Make an argument to the retailer/manufacturer, and see how it lands.

                  Fact of the matter is though, you appear to have misrepresented what the issue is in this thread, the issue temporarily resolves itself when you factory reset the tv, and never happened with your old tv. It might be an issue with HDMI 2.0 vs HDMI 2.1* but all signs are hinting at it being the TV that is the problem, not the AVR. That said, I'd hope they'd try another unit on the tv to see.

                  You also have avoided saying how long you have had the AVR for. It'd be hard to argue that it isn't fit for purpose after years of ownership.

                  • Sony TVs have the options to set the HDMI signal format. By memory you have Standard, Enhanced (VRR), and Enhanced (Dolby Vision). Have you tried them all?
                  • Socialsuicide01 on 20/07/2023 - 09:12

                    @Morien: Once again i received remote support from Sony and they confirmed that the TV has no faults and all my settings were fine .
                    In the beginning i factory reset the TV and AVR to see if that solved the problem, Sony support also suggested that i do this.
                    The 900F is HDMI 2.0, and 90L is 2.1, the AVR is 2.0. HDMI is supposed to be backwards compatible .
                    The NAD T778 is $4900 so you can understand my concerns if it turns out that there is no fault found, and potentially im stuck with a very expensive brick.

                    • Morien on 20/07/2023 - 11:47

                      @Socialsuicide01: Yes, I can empathise with you, but dude, I'm not arguing against you. I'm telling you why the manufacturer might give push back so that you can come up with an argument in the case they do. Of COURSE Sony is going to say it isn't a problem with their tv though, so put that to the side.

                      You need to establish (not to me, but to the manufacturer/retailer in the event that they do come back saying "fault not found") why it is still right for them to replace or refund. You have not yet attempted to do this. There is no black and white law that says that you can buy a product, happily use it for years, and then get a refund when it isn't compatible with future tech. None that I know of, anyway.

                      The 900F is HDMI 2.0, and 90L is 2.1, the AVR is 2.0. HDMI is supposed to be backwards compatible .

                      You seem to think I have some skin in this game, as you've avoided answering my questions, so I'll just copy/paste what Sony says here.

                      When using Enhanced format, picture and sound may not be output correctly. In this case, connect the device to an HDMI IN that is in [Standard format], or change the HDMI signal format of HDMI IN to [Standard format].

                      • Socialsuicide01 on 20/07/2023 - 12:42

                        @Morien: Sony remote support went through those settings and were happy, the retailer went through those settings and everything was fine, no issues. The avr was purchased November 2021, thats not years ago and there have been zero hardware and software upgrades with regards to HDMI etc. As i posted above i have been gradually upgrading my HT over 20 years and in part that has been forced by hardware/software improvements which i have zero issues with.

                        "You need to establish (not to me, but to the manufacturer/retailer in the event that they do come back saying "fault not found") why it is still right for them to replace or refund" …….and that's why i posted here to get some help if that happens. Im happy with store credit but at $4900 i suspect there will be some push back.
                        If i have to sell it do i omit the incompatibility issues because they didn't apply to me so why should the next owner have a benefit i didnt get? The retailer never asks what TV you're using when selling a avr to make sure you're ok.

  • lachhelix on 20/07/2023 - 01:10

    Does it work OK if you disable CEC and ARC?
    I don't think incompatibility with 3rd party products is really covered under a guarantee, but perhaps the retailer would be happy to swap the NAD for a different brand?

    If it's any consolation, the whole HDMI control /CEC system is buggy no matter what brand you go for - I've never had much luck with this with Sony tbh

    It's super frustrating, I have a similar issue with LG and Yamaha

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