Centrelink Debt Repayments Not Received Using Coles Mastercard Giftcard

Made some repayments to Centrelink using the $250 Coles Mastercard Giftcards but for some reason only one repayment showed up on the repayment history on the Centrelink.

I saved all my receipts at the time and called Centrelink for them to check my receipts only for them to give me completely different receipt numbers (1xxxxxxx instead of 2xxxxxxx) for all the repayments I had made. They told me they have no way for me to submit my receipts and get the repayment added back into their system. They suggested I follow up with my bank? but I don't see what the bank can do aside from chargeback.

Anyone experienced something like this and found a Centrelink department to talk to, to get transaction receipts honoured?

Comments

  • How long ago were the payments? Probably just need to wait for the payments to consolidate on their end.

    • 2 months ago so it should be processed.

  • +1

    Have you checked the giftcard balances/transactions?

    • +1

      Payments are fully processed on the balance check website.

  • This is SNAFU for Centrelink since I first dealt with them in 82 with anything!…

  • Made payment on phishing website?

    • +1

      Centrelink website accessed via myGov and some of the payments went through.

  • only for them to give me completely different receipt numbers (1xxxxxxx instead of 2xxxxxxx) for all the repayments I had made.

    So they did have all the receipt numbers, only in different format. Now isn't it up to Centrelink to find out where the money went?

    • Yeah that's what I thought but after calling them for an hr we were getting nowhere and I gave up. The receipt numbers they were giving me were completely different with no similar digits so I have no idea what went wrong there.

  • +1

    It may be too late to advice. Pay the same amount on different days or pay different amounts on the same day.

    • +2

      Best to spread these things out so the system doesn't glitch. Had a similar problem with a Load&Go card once. Very difficult to sort out.

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