ShopBack Rejected My CashBack Due to New Fine Print

50centscheaper on 26/06/2023 - 11:30
Last edited 26/06/2023 - 11:30

Hi Ozbargainers,

I'm interested to hear your thoughts.

I signed up with eToro via Shopback because of the new sign-up offer ($80) on 19 Jan 2023. I looked at the fine print, deposited some money, did a few trades to meet the requirements, and withdrew all the money after a few days.

Fast forward to 27 May 2023, I was notified by Shopback that the cashback has been rejected. After sending all the evidence to Shopback and exchanging 17 emails with them, they told me that eToro rejected my cashback because I dropped my total net deposit below A$80 ($50) at any point in time during the first 30 days after the initial deposit.

Initially, I thought I might have overlooked it, as it was six months ago, and I couldn't remember all the details. However, I found this website called Wayback Machine where I could retrieve the previously saved version, and I found out that the new fine print might have only been added after March 23, which was after I signed up.

My question is: Are they allowed to reject my cashback because of the new fine print?

New fine print: New

Old fine print:Old

TLDR: signed up with eToro through Shopback for a sign-up offer. I met the requirements, but my cashback was rejected because I dropped my total net deposit below a certain amount within the first 30 days. I found out that the new fine print might have been added after I signed up. Can they reject my cashback based on the new fine print?

Poll Options expired

  • 3
    Yes
  • 53
    No
General Discussion Cashback

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ShopBack AU
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Comments

  • Jimothy Wongingtons on 26/06/2023 - 11:43
    +4

    Paging @gotyourback

    • FireRunner on 26/06/2023 - 11:52
      +1

      Hopefully the rep lives up to his name

      • Jimothy Wongingtons on 26/06/2023 - 12:09
        +1

        the rep is usually pretty good, in this instance looks like a pretty clear cut case and surprised (or am I?) the shopback cs people would stooge op like this

        • spackbace on 26/06/2023 - 12:22
          +4

          the shopback cs people would stooge op like this

          As much as I don't like prior things that have happened with SB, any cashback is only payable if the store pays SB the money. In this case, it's the store who's dudded SB.

          Sure, they can come along and give cashback "out of the goodness of their heart" ie take it out of the marketing budget, but that's all it really is

          • Jimothy Wongingtons on 26/06/2023 - 12:26
            +1

            @spackbace: Yeah fair enough, but i think this is a pretty (hopefully) rare case where looks like etoro has changed the t&c suddenly and surely OP isnt the only one who jumped on with the offer… so really etoro should cough up assuming op has followed all the t and c's.

          • 50centscheaper on 26/06/2023 - 13:49

            @spackbace: agree, but it would be great if ShopBack did some due diligence and flagged about the change of T&Cs instead of the customers doing the dd. I would assume some customers who also signed up the offer would simply just accept the new T&Cs.

  • Mokr on 26/06/2023 - 12:16
    +1

    Is it worth it for the free cash. How's the exchange rate for e Toro? Withdrawing cash.

    Stake was like less 20 dollars

  • Archi on 26/06/2023 - 12:18
    +4

    i find cash rewards and cashback sometimes too tedious, the cash back period is too long, and by the time they reject whatever the few dollars it is, i cant even remember the details are in order to open a dispute.

    now days i still use the service but if they reject it, i couldn't be bothered pursuing it,

    i just treat it as a bonus if i get it, that's great if i don't then i don't care, i just don't use the cash back discount to form the basis of a purchase.

    • 50centscheaper on 26/06/2023 - 15:23

      I agree with you 100%. I think I spent at least 2-3 hours just exchanging emails with ShopBack, which I don't think it's worth it. However, I hope this post raises awareness for people who signed up for that offer and ended up being rejected for cashback.

  • freefall101 on 26/06/2023 - 12:21
    +2

    Answer is they should pay it - https://www.accc.gov.au/consumers/advertising-and-promotions…

    The way shopback's T&Cs are worded and the structure sucks IMO. They are not responsible for anything, the merchant is. However there's no way to get the merchant to directly pay for anything since they're not offering it.

    I'd report it to the ACCC but then expect them to do nothing about it (I've reported so many things to them, never seen anything come of it). It's definitely misleading to change the T&Cs after you've applied but I don't know what would happen and who you chase.

  • Store Repgotyourback @ ShopBack AU on 26/06/2023 - 14:40
    +1

    Hey mate, definitely happy to take a closer look into this for you, shoot me a DM with the details if you haven't already and I'll make sure this is looked at so we can find some kind of resolution for you.

    • 50centscheaper on 26/06/2023 - 15:00
      +1

      thanks mate, just shoot you a DM.

      Looking at the last cashback offer for Etoro https://www.ozbargain.com.au/node/746675, there were a couple people who also signed up for this offer. Hopefully you can also follow up for them as I believe their cashback will be rejected as well.

      • broski on 29/06/2023 - 13:49

        Just had a rep called Sri gaslight me with the new terms and conditions when way back machine shows they were not there even on march 3.

  • brad1-8tsi on 26/06/2023 - 15:23
    +3

    It's things like this that stopped me using Shopback.

  • Guybrush57 on 26/06/2023 - 16:11

    Last year I bought a Youi CTP policy with $50 cash back through ShopBack. They later added a clause that CTP policies were excluded from cash back then rejected my cash back retrospectively.

    I don't use ShopBack anymore.

  • Wiadro on 27/06/2023 - 00:29
    -1

    I don’t use any of the cash back websites, 95% they never honor the reward.

  • broski on 29/06/2023 - 13:48

    This has just happened to me.

    Absolutely dodgy business practices and they’ve just sent me an email saying I didn’t meet the terms and conditions when they’ve changed them. Sent me a screenshot of the new terms and conditions and on way back machine it shows something else.

    Gaslighting people as a business practice. Absolutely ridiculous move.

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