Google Is Asking for Valid Id. Is It Legit?

nataliaava on 24/06/2023 - 22:44
Last edited 25/06/2023 - 11:39 by 1 other user

Hi, I have been using Gmail since 2005 and 11 months ago, I changed my account to turkey. Recently I have cancelled my credit card that I used to pay and got a new one and added that but Google is not allowing me to pay. Every payment failed and it sent me this :

Important Information Regarding Your Google Account from

Message ID <cd2b0325ff4c1642ab74d98c90f17c36be638c17-10016006-100071442@google.com>
Created at: Thu, Jun 22, 2023 at 9:36 AM (Delivered after 0 seconds)
From: Google Payments <[email protected]>
To: *@gmail.com
Subject: Important Information Regarding Your Google Account
SPF: PASS with IP 209.85.220.69 Learn more
DKIM: 'PASS' with domain google.com Learn more

DMARC: 'PASS' Learn more

You're receiving this email because we haven't been able to verify some of the info on your Google account. Until we can verify it, you won't be able to transact with any products you may be using (e.g. Play, Google Ads, AdSense, Workspace, Google Cloud, etc.) with this account.

Please complete this form using the email address where you received this notice. If you are not able to complete the form, your accounts may be temporarily suspended until this is resolved.

Your data safety and privacy are very important to us. Google Payments stores your info on secure servers and never shares it, except in the limited circumstances specified in our Privacy Policy.

We'll try to review your documentation and reply within 24 hours.

Verify your account
We were unable to verify some information in your Google Account, so we have temporarily suspended your account. Until we verify your account information and reactivate your account, you may be unable to buy things from Google or use some Google products.

To reactivate your account, please provide the information and documents listed below. It's important that the "Email" field contain the email address of the account that has been suspended.

You'll need:

A government-issued ID.
A document, such as a bank statement or utility bill, showing your name and address.
After you submit your documents
We’ll contact you by email once we’ve verified your information.
While we're verifying your information, you may not be able to make payments or purchases, and your Google services may be temporarily suspended.

Have you experienced it? should I give my id and bank statement?

Internet Google

Comments

  • AngoraFish on 24/06/2023 - 23:27

    Sounds like a scam. That's a huge amount of personal ID to send via email.

    Still, I guess they thought that you lived in Turkey and you have now been caught out. Maybe use a disposable account next time you need to pretend to live in Turkey?

    Once they discover you don't there's no guarantee they'll reactivate anyhow.

  • hasher22 on 24/06/2023 - 23:47
    +6

    "Please complete this form using the email address where you received this notice."
    "We'll try to review your documentation and reply within 24 hours."
    "A document, such as a bank statement or utility bill, showing your name and address."

    100% scam

    Google will never ask you for your utility bill to verify someone. They are trying to get 100 points of ID to steal your identity.

    Also you received an e-mail, what is the Google email address? Most likely it's not an official e-mail address from Google. If you would like to copy and paste their e-mail here, we can tell you if it's def. a scam.

    "should i give my id and bank statement?"

    NO

  • garetz on 24/06/2023 - 23:53

    Paypal does stuff like this not google.

    • Settero on 24/06/2023 - 23:57
      +2

      Google account can be used for payments so would have to have aml features enabled , changes OP has made could easily trigger an aml check , the question is , was the correspondence genuinely from Google.

    • apsilon on 25/06/2023 - 07:12
      +1

      Google does do this, a friend is going through it currently with their business account and no they're not being scammed, it's all within the google account, not email or some third party site.

  • Nillionaire on 25/06/2023 - 00:19
    +1

    What's the link of the page they send you to input your ID?

    • nataliaava on 25/06/2023 - 11:40

      Message ID <cd2b0325ff4c1642ab74d98c90f17c36be638c17-10016006-100071442@google.com>
      Created at: Thu, Jun 22, 2023 at 9:36 AM (Delivered after 0 seconds)
      From: Google Payments <[email protected]>
      To: *@gmail.com
      Subject: Important Information Regarding Your Google Account
      SPF: PASS with IP 209.85.220.69 Learn more
      DKIM: 'PASS' with domain google.com Learn more
      DMARC: 'PASS' Learn more

  • Sinnerator on 25/06/2023 - 08:37

    do nothing and see what happens
    input fake id details and see what happens
    input real id details and see what happens
    IANAL

    • GordonD on 25/06/2023 - 10:01
      +3

      do nothing and see what happens

      This is the obvious check to see whether its genuine or a scam. If its genuine your google services will stop. If its a scam they won't.

  • FireRunner on 25/06/2023 - 08:39
    +3

    Scam, if google needed to verify its you, it would appear when you login. Report the email and then move on

  • 7ekn00 on 25/06/2023 - 09:38
    +2

    Google will do that with people that stuff round with VPNs :/ It's just one of the risks you take to save a few bucks ;)

    But as above, verify all the links and info (sent email address, url of input page, current impact on account - ie if account still works, ignore the message, etc etc)

    • Neoika on 25/06/2023 - 10:31

      All those YouTube premium hack deals with inflated upvotes seem unnecessary.

  • [Deactivated] on 27/06/2023 - 18:44

    It sounds like a scam. If it was legit they would probably send you to an Australia post outlet to give them the details to send to Google.

  • icejam on 24/01/2024 - 12:12

    Some reasons Google might ask you to verify include:

    Google saw a suspicious transaction in your payments center.
Google need to verify the information associated with the account.
Google need a little more information to comply with EU law (for European customers only).

    Note: If Google ask you to verify your account, any pending transactions will be canceled. Pending charges on your bank statement will disappear within 14 business days.

    https://support.google.com/accounts/thread/51736088/i-receiv…
    https://support.google.com/googlepay/answer/7644078?hl=en&vi…

  • dm02 on 13/02/2024 - 20:23

    It's legitimate. I had the same, and just needed to upload a form of ID via Google's support webpage - https://support.google.com/googlepay/contact/account_verific…

  • CodeXD on 21/03/2024 - 14:29

    I got the same email today for a google account paying for YT premium in Turkey. The link is definitely legit. I can see the notification in my google account:

    https://payments.google.com

    There is a critical alert saying:

    Alerts
    Your profile is under review.
    Your profile is under review. Your service is still active but some transactions may be limited. Please respond to any request for information.

    I signed up with a secondary email address with fake name and Google specifically want government issued ID which I obviously do not have in Turkey so guess the jig is up for me.

    This is the link for those interested

    https://support.google.com/pay/contact/account_verification

    Anyone ignored it and still able to make Turkey YT premium payments?

  • CodeXD on 25/03/2024 - 11:15

    @nataliaava how did it go? Did you end up providing the documents?

    • nataliaava on 25/03/2024 - 12:07

      Yes my driver license and then they fixed the issue. Now all good

      • CodeXD on 25/03/2024 - 12:43

        Did you have to prove you live in Turkey for the Turkey payment or anything?

        • ryf on 26/03/2024 - 18:14

          @CodeXD did you update your details to your turkish account? Keen to know if you were also successful

          • CodeXD on 26/03/2024 - 19:01

            @ryf: I haven't provided them anything, I used a different name on that google account haha

            • ryf on 27/03/2024 - 10:26

              @CodeXD: oh well, looks like the party is over with Google One loopholes. Move to another country, have the same issue

              • CodeXD on 27/03/2024 - 10:31

                @ryf: I'm considering changing the name to my real name and provide my driver license. It sounds like issue could be with name rather than location. OP said they provided it and now all good despite their account also being in Turkey.

                • dolphin savant on 28/03/2024 - 14:29

                  @CodeXD: @CodeXD Have you tried it? If yes, did you do it before or after your payment profile is suspended? And did it go well?

                  • CodeXD on 28/03/2024 - 15:10

                    @dolphin savant: Nope haven't done it yet. I'll do it if YT premium payment fails. Next payment April 21st so decide then.

                    • dolphin savant on 10/04/2024 - 00:24

                      @CodeXD: @CodeXD I provided my photo id with my Australian address, and it was rejected and I was provided to provide a government-issued ID with the Turkish address. So I closed the payment profile, and used my Australian payment profile to pay for Youtube Premium now.

                      • CodeXD on 10/04/2024 - 08:57

                        @dolphin savant: Thanks for the update. I'm currently on YT premium family for ~$5.50 not sure it is worth it to pay for same thing at $32.99.

                      • CodeXD on 24/04/2024 - 21:14

                        @dolphin savant: I ended up closing the Turkey payment profile and jumped on Pakistan Youtube Premium.

                        Works great now.

                        • boomersgold on 27/04/2024 - 17:29

                          @CodeXD: Are you still using the same payment method or did you have to change it? Did you have to do anything different to get the payment working again?

                          I'm getting the same error ("Your payment profile is currently suspended because some on your account couldn't be verified") regardless of which country I use. I wonder if they've linked it to my card….or maybe it's the VPN.

                          • CodeXD on 27/04/2024 - 17:45

                            @boomersgold: With youtube premium Pakistan you don't need a Google payment account, you put your card details directly into YouTube. I am using the same card to pay, 28 degrees, and did everything via YouTube.

                            The guide is very easy to follow.

      • mero mero on 17/12/2024 - 18:05

        Hi @nataliaava, just wanted to know if you have to prove you live in Turkey and if your Turkey payment are all okay even tho you provided aussie ID & CC? Thanks!

  • nataliaava on 17/12/2024 - 18:43
    +1

    I actually provided my Australian driver’s license and most probably bank card details. That’s all. After that, they reinstated my Google Turkey payment system, and everything has been fine for the past 1.5 years.

    • mero mero on 17/12/2024 - 20:46

      Thank you so much for your reply! It's been most helpful as I got the error as well and got a bit scared it will revoke my Turkey payment.
      All good thanks again!

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